As a Service Partner, you are the strategic steward of the client and their journey through owning relationships, driving delivery, and unlocking growth. You serve as the primary interface between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Your role blends strategic insight, operational excellence, and cross-functional leadership to elevate client success and internal alignment. You will serve as the primary point of contact for your clients, deeply understanding their business, industry, and goals. You’ll proactively guide them through onboarding, adoption, and renewal, while identifying opportunities to expand the partnership through upsell, cross-sell, and new use cases. Your leadership will be felt across internal teams, as you drive initiatives forward, resolve issues with urgency, and advocate for client needs at every level. This role requires a blend of strategic thinking, operational excellence, and strong interpersonal influence. You’ll lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment. Key Responsibilities - Act as the primary point of contact for clients, managing both tactical needs and long-term planning. - Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom’s offerings to align solutions effectively. - Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives. - Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities. - Facilitate work internally to solution new capabilities, and partner with others to craft and deliver upsell proposals. - Consult with new logo pursuit experts during solution proposing and contracting to ensure success in handoff to operations. - Ensure continuous value delivery and long-term satisfaction through proactive engagement and strategic guidance. - Sponsor and oversee upsell projects to ensure timely, high-quality execution across internal teams. - Collaborate with delivery managers, maintain operational rigor through ensuring accurate billing, resource management, and compliance. - Foster strong relationships with internal product and IT experts to understand upcoming client impacts or new client offerings. - Monitor account health and usage metrics to anticipate risks and drive retention. - Communicate clearly across stakeholders and influence internal priorities to support client success. - Seek feedback, apply learnings, and contribute to innovation efforts that enhance client experiences and internal innovation. - Serve as the escalation point for issues, feedback, and troubleshooting—both client-facing and internal for all components of products and services contracted for. Qualifications: - 6- 8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings - Manage multiple projects concurrently using excellent communication skills - Proficient in Microsoft Office Suite of tools - Focuses on the clients’ needs by establishing credibility and building relationships - Takes actions and/or switches to alternate strategies in order to achieve goals - Solid analytical, problem solving, and decision-making skills - Strong written and verbal communication skills Primary Location City/State: Homebased - Conway, Arkansas Additional Locations (if applicable): Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status. Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here. Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500213 Pain Treatment Center Work Shift: UR - Day (United States of America) Range: UR URCA 204 H Compensation Range: $18.50 - $24.98 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff. ESSENTIAL FUNCTIONS - Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met. Provides interaction of warm hand-off to registration and insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby. - Collects patient demographic and financial information in an efficient, customer-oriented manner. Asks specific questions of patient to verify information accuracy to establish a billable account. Enters information into electronic medical record (EMR) and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc. - Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs, and ensures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient. May assist with provider template changes. Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies. - Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages. - Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Ensures accuracy of patient schedules. Identifies ways to reduce follow-up, repetitive, or corrective work. Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered. - Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver. - May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties. - Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE - High School diploma and 1 year related experience in an administrative office or customer service field required or - Completion of Vision Care 1,2,3 courses required - Or equivalent combination of education and experience KNOWLEDGE, SKILLS AND ABILITIES - Medical terminology experience preferred - Demonstrated ability to word process documents and enter data into a database preferred - Demonstrates the ICARE values to patient, families and staff preferred - Demonstrated skills related to achievement of customer satisfaction preferred - Ability to act as a resource to less experienced staff preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

We are looking for a service-driven and detail-oriented Client Experience Specialist to guide clients through a structured, high-quality support process. In this fully remote role, you will ensure each client interaction is organized, responsive, and handled with professionalism from initial contact through completion. This opportunity is ideal for someone who enjoys building positive client relationships, managing details efficiently, and working independently within established systems and training. Key Responsibilities - Connect with clients to understand their goals, preferences, and service needs - Provide clear communication, timely updates, and consistent follow-up - Coordinate scheduling, documentation, and service details with accuracy - Maintain organized digital records and track client progress - Deliver dependable, professional support throughout the entire process What Were Looking For - Strong written and verbal communication skills - Excellent organizational and time-management abilities - Experience in customer service or client-facing roles (helpful but not required) - Comfortable working independently in a remote environment - Detail-oriented, reliable, and confident using digital tools - Must be a citizen of the US, Mexico, Australia, or the UK Why This Opportunity Stands Out - Fully remote flexibility - Structured onboarding and ongoing mentorship - Clear systems designed to support success - Growth potential within a collaborative team environment

• Serve as the primary point of contact for clients providing exceptional support • Handle inquiries pertaining to the client’s background screening program • Ensure clients receive superior service throughout their journey • Assist clients with various topics including communication of investigative findings and reporting • Collaborate with other members of the organization to support client’s screening program