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We are a comprehensive global background screening firm offering onboarding, drug testing, & risk mitigation solutions.
Client Service Representative
Location
Maryland
Posted
82 days ago
Salary
0
Seniority
Senior
Job Description
Client Service Representative
Cisive
• Serve as the primary point of contact for clients providing exceptional support • Handle inquiries pertaining to the client’s background screening program • Ensure clients receive superior service throughout their journey • Assist clients with various topics including communication of investigative findings and reporting • Collaborate with other members of the organization to support client’s screening program
Job Requirements
- Minimum of 3-5 years of client relations experience
- Background Screening and/or pre-employment screening experience strongly preferred.
- High School Diploma or equivalent required; Secondary education degree strongly preferred.
- Proficiency in Microsoft Office required.
- Salesforce experience a plus.
- Excellent written and verbal communication skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
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Responsibilities: - Lead emergency response efforts as ERT Captain, directing personnel during medical, chemical, gas, HAZMAT, and rescue incidents. - Ensure compliance with safety protocols including PPE, CoHE (Lockout/Tagout), and chemical handling procedures. - Conduct safety audits, perform hazard prevention checks, and support workplace safety and efficiency improvements. - Apply and review Job Hazard Analyses (JHA/JSA); communicate shift updates and collaborate across teams to resolve safety and equipment issues. - Manage and maintain emergency response tools and equipment; document incidents and monitor safety trends. - Support safety-related projects and cost-reduction initiatives through data analysis and preventive maintenance while efficiently completing documentation, reporting, and communication tasks using Microsoft Office tools. - Fulfill physical job requirements including standing for long periods, walking up to 5 miles per shift, and ensuring protection of personnel and assets during emergency and non-emergency situations. Minimum Requirements: - Associate's or degree in Emergency Services or related field. - 2+ years' experience in Emergency Medical Technician (EMT) License or equivalent field - Ability to work 12-hour shifts (3 days on/4 days off and 4 days on/3 days off), progress between day and night shifts every 4 months, and adapt to different shifts and overtime as needed to support business operations - Able to regularly lift 25-40 pounds (about 10% of job duties) and stand for up to 10 hours per shift while walking intermittently 1-5 miles to meet job requirements. - 2+ years' experience with SAP, Enablon, or similar incident tracking systems. - The ability to become certificated in: - SCBA, SKA, and APR respiratory protection - HAZMAT response - Confined space/high angle rescue Preferred Qualifications: - Bachelor's degree in Emergency Services or related field. - 4+ years experience in Emergency Medical Technician (EMT) License or equivalent field - 4+ years experience with SAP, Enablon, or similar incident tracking systems. 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Pharmacy Relations Specialist II
Navitus Health SolutionsWe are committed to helping humans by making medications more affordable for the people who need them.
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