As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500213 Pain Treatment Center Work Shift: UR - Day (United States of America) Range: UR URCA 204 H Compensation Range: $18.50 - $24.98 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff. ESSENTIAL FUNCTIONS - Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met. Provides interaction of warm hand-off to registration and insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby. - Collects patient demographic and financial information in an efficient, customer-oriented manner. Asks specific questions of patient to verify information accuracy to establish a billable account. Enters information into electronic medical record (EMR) and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc. - Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs, and ensures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient. May assist with provider template changes. Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies. - Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages. - Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Ensures accuracy of patient schedules. Identifies ways to reduce follow-up, repetitive, or corrective work. Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered. - Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver. - May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties. - Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE - High School diploma and 1 year related experience in an administrative office or customer service field required or - Completion of Vision Care 1,2,3 courses required - Or equivalent combination of education and experience KNOWLEDGE, SKILLS AND ABILITIES - Medical terminology experience preferred - Demonstrated ability to word process documents and enter data into a database preferred - Demonstrates the ICARE values to patient, families and staff preferred - Demonstrated skills related to achievement of customer satisfaction preferred - Ability to act as a resource to less experienced staff preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

We are looking for a service-driven and detail-oriented Client Experience Specialist to guide clients through a structured, high-quality support process. In this fully remote role, you will ensure each client interaction is organized, responsive, and handled with professionalism from initial contact through completion. This opportunity is ideal for someone who enjoys building positive client relationships, managing details efficiently, and working independently within established systems and training. Key Responsibilities - Connect with clients to understand their goals, preferences, and service needs - Provide clear communication, timely updates, and consistent follow-up - Coordinate scheduling, documentation, and service details with accuracy - Maintain organized digital records and track client progress - Deliver dependable, professional support throughout the entire process What Were Looking For - Strong written and verbal communication skills - Excellent organizational and time-management abilities - Experience in customer service or client-facing roles (helpful but not required) - Comfortable working independently in a remote environment - Detail-oriented, reliable, and confident using digital tools - Must be a citizen of the US, Mexico, Australia, or the UK Why This Opportunity Stands Out - Fully remote flexibility - Structured onboarding and ongoing mentorship - Clear systems designed to support success - Growth potential within a collaborative team environment

• Serve as the primary point of contact for clients providing exceptional support • Handle inquiries pertaining to the client’s background screening program • Ensure clients receive superior service throughout their journey • Assist clients with various topics including communication of investigative findings and reporting • Collaborate with other members of the organization to support client’s screening program

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary: The EHS Emergency Services Technician at Micron Technology, Inc. plays a critical role in ensuring the safety and well-being of employees and the protection of company assets at the New York Micron site. This position is responsible for providing immediate response to emergency situations, including medical incidents, hazardous material events, and other safety-related emergencies. The technician coordinates mitigation efforts, ensures thorough documentation, and maintains emergency response equipment. The role also includes routine safety inspections and active participation in safety improvement initiatives to support an incident- and injury-free workplace in New York. Responsibilities: - Lead emergency response efforts as ERT Captain, directing personnel during medical, chemical, gas, HAZMAT, and rescue incidents. - Ensure compliance with safety protocols including PPE, CoHE (Lockout/Tagout), and chemical handling procedures. - Conduct safety audits, perform hazard prevention checks, and support workplace safety and efficiency improvements. - Apply and review Job Hazard Analyses (JHA/JSA); communicate shift updates and collaborate across teams to resolve safety and equipment issues. - Manage and maintain emergency response tools and equipment; document incidents and monitor safety trends. - Support safety-related projects and cost-reduction initiatives through data analysis and preventive maintenance while efficiently completing documentation, reporting, and communication tasks using Microsoft Office tools. - Fulfill physical job requirements including standing for long periods, walking up to 5 miles per shift, and ensuring protection of personnel and assets during emergency and non-emergency situations. Minimum Requirements: - Associate's or degree in Emergency Services or related field. - 2+ years' experience in Emergency Medical Technician (EMT) License or equivalent field - Ability to work 12-hour shifts (3 days on/4 days off and 4 days on/3 days off), progress between day and night shifts every 4 months, and adapt to different shifts and overtime as needed to support business operations - Able to regularly lift 25-40 pounds (about 10% of job duties) and stand for up to 10 hours per shift while walking intermittently 1-5 miles to meet job requirements. - 2+ years' experience with SAP, Enablon, or similar incident tracking systems. - The ability to become certificated in: - SCBA, SKA, and APR respiratory protection - HAZMAT response - Confined space/high angle rescue Preferred Qualifications: - Bachelor's degree in Emergency Services or related field. - 4+ years experience in Emergency Medical Technician (EMT) License or equivalent field - 4+ years experience with SAP, Enablon, or similar incident tracking systems. The US base salary range that Micron Technology estimates it could pay for this full-time position is: $19.50 - $43.00 an hour Additional compensation may include benefits, bonuses and equity. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target base pay for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits . Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. To learn about your right to work click here. To learn more about Micron, please visit micron.com/careers US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3) Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.