At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Service Specialist Technician - MTMJob Description The Medication Therapy Management (MTM) Service Specialist is responsible for receiving inbound and making outbound calls to qualified members across all lines of business to review the benefits of the MTM program. This position speaks with members to gather and document accurate information about the member and/or the members’ medications and related disease states using the MTM Program system and processes. Responsibilities - Receive inbound and make outbound calls to eligible beneficiaries to schedule MTM clinician interventions in a manner that meets the specialized needs of the targeted population; for Medicare, is Centers for Medicare & Medicaid Services (CMS) compliance compliant - Utilize Prime’s MTM process management system to record member specific information - Assess beneficiary information to ensure appropriate interaction is scheduled with appropriate MTM clinician (i.e., Pharmacist) - Perform outreach calls to pharmacies to research contact information - Address and triage queries regarding MTM related topics by transferring calls to MTM staff or other department help lines - Document MTM eligibility and program status in the applicable software systems (i.e., MSA Toolbox, RX Claim) - Other responsibilities as assigned Minimum Qualifications - High School Diploma or GED required - May have no prior experience Must be eligible to work in the United States without the need for work visa or residency sponsorship Additional Qualifications - Has suitable home office (i.e., chair, desk, internet, etc.) that meet Prime required standards (if work from home position) - Strong interpersonal communication skills with focus on professional demeanor and empathy - Strong verbal and written communication and problem-solving skills - Strong organization skills with the ability to handle multiple tasks, prioritize and meet deadlines - Proficient in Excel, Word, and system operations (e.g. workflow processes and case management) - Government programs (Medicare) knowledge Preferred Qualifications - Contact Center experience - Pharmacy and/or PBM experience - 1 year of experience in healthcare industry - Experience working with highly confidential medical information - CPhT certification - Fluency in another language (Spanish) Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job. Potential pay for this position ranges from $17.85 - $25.48 based on experience and skills. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits). Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays.

Job Description The Executive Admissions Representative engages with students in a consultative conversation, seeking to understand their objectives and by providing the right solutions to help them reach their goals. The Executive Admissions Representative will also work with students to provide guidance through the enrollment process up to and including required documents, transfer credit awards, degree plan navigation, payment options, and matriculation at the start of their session. The success of our student’s future starts with the Executive Admissions Representative who will guide our students on a path to achievement! Responsibilities: • Acts as the first point of contact for prospective students considering enrollment. • Engages prospective students via phone and email. • Demonstrates sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds. • Conducts consultative conversations with prospective students to assess needs and showcase the benefits of education. • Meets and exceeds targeted goals and metrics as provided by department leadership. • Acts as a concierge, connecting students to the appropriate departments for document collections, registration, funding, transfer credit, and degree solutions. • Provides regular follow-ups to prospective students promptly and efficiently, utilizing phones and other electronic means. • Evaluates academic records and documents of prospective students for admission. • Manages and updates prospective student information in Customer Relationship Management (CRM) and other software applications. This is a remote position that requires a high-speed Internet home connection and a dedicated workspace. Requirements: • 1+ years of online admissions experience working with adult students in a sales oriented/consultative focused role with a track record of meeting and/or exceeding metrics. • Self-driven and comfortable making multiple outbound calls per day (high volume) to generate interest, qualify students and drive the enrollment process • Excellent verbal and written communication skills with a strong phone presence • Passion and enthusiasm for helping and empowering others to succeed. • Demonstrated ability to succeed as an individual contributor that can meet deadline Additional Information All your information will be kept confidential according to EEO guidelines. - Company: London Enterprise Academy

Role Description Develops positive relationships with internal and external members, exhibiting the Credit Union’s core values to enhance membership growth and loyalty while meeting the member’s financial needs. Effectively analyzes all available information to identify and recommend the best products and services in order to exceed member expectations. Works effectively in a fast-paced environment with a variety of demands. - Assist members with any account related services - Exceed members’ expectations through efficient, proactive and accurate service to ensure superior member service via a variety of delivery channels - Provide a superior member experience by: - Actively listening to and assessing the needs of the member - Explaining the features and benefits of targeted products and services - Offering targeted solutions to meet the member’s needs - Focusing on phone availability to ensure we are assisting members as efficiently as possible - Recognize and act upon potential membership and service opportunities to promote membership growth and loyalty - Uphold the Credit Union’s compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures - Report unusual or suspicious activity in writing to the Legal and Compliance Department - Ensure member and Credit Union information is treated with utmost confidence and security, including adherence to member identification and shred procedures, to support the Credit Union’s core purpose of being the member’s trusted partner - Observe and communicate in a timely manner all potential risks to ensure the safety and security of the members and employees - Contribute to a productive, team-oriented work environment while meeting all established goals and metrics, and operating within the Credit Union’s core values - Develop and maintain up to date and thorough knowledge of Sunward policies, procedures, systems and processes - Able to work in a fast-paced environment, successfully meeting service level agreements - Complete annual BSA and OFAC training - Perform other related duties as assigned Qualifications - Minimum one year’ customer service experience. Prior financial institution and/or contact center experience preferred. - Thorough knowledge of Credit Union products and services, features, and benefits. - Exhibits ability to cross-sell effectively. - Demonstrated sales skills and a willingness and ability to apply those skills on the job through incoming member calls and outbound follow-up calls. - Proficient with the use of personal computer applications. Demonstrates ability to learn and effectively utilize in-house programs and third-party software. - High school diploma or GED equivalent. - Possesses strong interpersonal skills. Demonstrates daily the Credit Union’s commitment to maintaining a close and caring touch with its members. - Able to handle difficult situations and persons in a positive and professional manner, exhibiting empathy and understanding. - Able to formulate creative solutions that strengthen the Credit Union’s relationship with members. - Functions effectively within a team environment. - Possesses strong verbal/written communication skills. - Demonstrates excellent telephone etiquette. Must be able to establish rapport with members over the phone. - Able to explain financial concepts, policies and procedures clearly and succinctly to others. - Demonstrated ability to ensure that documentation produced is accurate and meets all organizational guidelines and policies. - Exhibits problem-solving skills; identifies and resolves problems in a timely manner and gathers/analyzes information skillfully. - Maintains high standards in accuracy, adaptability, and initiative. - Demonstrates excellent organizational and time management skills; able to handle/prioritize multiple tasks effectively.

Role Description We are seeking an enthusiastic and results-driven Call Center Sales Agent to join our team, focusing primarily on a single, high-demand product line dedicated to health. Employees may be cross-trained on other products or campaigns depending on company needs. This is a performance-based role where your primary goal is to close sales generated by inbound calls. We hire experienced or highly motivated sales professionals who are eager to significantly increase their earnings potential. - Answer inbound sales calls and provide a top-notch customer experience. - Convert inbound calls into sales opportunities. - Identify customer needs to recommend appropriate products and services. - Upsell and cross-sell additional products and autoshipments. - Meet and exceed sales goals while maintaining high customer satisfaction. Qualifications - Proven sales experience or a strong, demonstrated eagerness to sell and close leads. - Exceptional communication skills and the ability to build rapport quickly over the phone. - Reliable attendance and punctuality are non-negotiable. - Basic computer proficiency. Requirements - Must be available to work 3 out of 4 days between Friday and Monday. - Must be available to work at least 1 out of 3 days between Tuesday and Thursday. - Due to the campaign's specific call volume patterns, this role requires flexibility and the ability to work shifts that may be irregular, including split days off and unconventional hours. Technical Requirements for Remote Workers - Reliable high-speed wired internet (25 Mbps download/10 Mbps upload). - PC only. No Macs, Chromebooks, or Linux. - Intel Core i5+ processor (or equivalent) recommended. Minimum 4 cores. - 8GB+ RAM. - 100GB available hard drive space. - 1440x900+ resolution required (commonly found in monitors 17 inches or larger). - Dual or large monitors preferred. Laptop screens may make our work from home application difficult to navigate. - Wired headset and webcam (integrated or external). Pay and Benefits - Guaranteed Base: $15.00/hr (paid bi-weekly, commission paid monthly). - Performance Pay: Earn 15% commission on every dollar of revenue generated. - Earning Potential: With an average order value of $150+, our successful agents typically close 1–3 deals per hour. - No Caps: Your income is limited only by your ability to close. - Shift differential for overnight hours. - Medical/dental/vision available to full-time employees. - Sick pay for all employees. - Part-time (20-28 hour per week) and full-time (30+ hours per week) schedules available. - Work from home available: save time and money!