Overview Build the Future When was the last time you experienced the impact of your work? Our Customer Success team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives and experience first-hand the difference your hard work makes. How can you make an impact? As a Customer Success Manager, you will be a key point of contact for both internal Account Team members and district partners, playing a pivotal role in fostering communication and collaboration across all levels. You will actively monitor and support the renewal, expansion, and overall success of our enterprise customer accounts by tracking key account health metrics. Your expertise will be crucial in identifying and addressing the unique needs of each account, ensuring continued satisfaction and growth. This is a remote position requiring up to 75% of travel. Ideal candidates should reside in the Pacific time zone preferably within the regions spanning from California and Arizona. Candidates must be located within the United States and eligible to work for any employer. What you will be doing... - Lead and coordinate territory calls, aligning internal account teams, tracking implementation, and using data to drive retention and growth - Monitor account health by organizing bi-weekly At-Risk Action Plan calls and analyzing data to determine next steps for escalated accounts - Partner cross-functionally with Sales and Professional Services to evaluate district data, identify risks, and take proactive action - Drive renewal success by coordinating strategic account plans and mobilizing teams to mitigate risk and support expansion - Collaborate regularly with Professional Services and district leadership to review usage, engagement, and success metrics, and identify opportunities - Develop and deliver best practices, resources, and communication strategies to strengthen program adoption and integration within districts We’re looking for someone with… - Bachelor’s degree required (master’s preferred) with at least 5 years of sales and/or account management experience - Proven experience managing complex, high-level customer success relationships - Strong ability to manage renewals, including quotes, proposals, and identifying expansion opportunities - Excellent communication, presentation, and facilitation skills with the ability to influence stakeholders - Highly organized, adaptable, and capable of managing multiple priorities in dynamic environments - Strong interpersonal and technical skills, including proficiency in MS Office, Salesforce, and willingness to travel as needed Here’s what we offer: There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. The pay range for this position is between $65,000-$95,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location.  Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings. McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 50524

We are a healthcare technology company that provides platforms and solutions to improve the management and access of cost-effective pharmacy benefits. Our technology helps enterprise and partnership clients simplify their businesses and helps consumers save on prescriptions. As a leader in SaaS technology for healthcare, we offer innovative solutions with integrated intelligence on a single enterprise platform that connects the pharmacy ecosystem. With our expertise and modern, modular platform, our partners use real-time data to transform their business performance and optimize their innovative models in the marketplace. Position Summary: The Strategic Client Success Executive is the primary owner of the client relationship, responsible for client retention, organic growth, and client satisfaction through the building of long-term, mutually beneficial partnerships with clients. This position serves as the strategic lead on large and complex clients and manages the enterprise strategy and growth road map for those clients. In this capacity, the SCSE must accelerate client value by leading our long-term consultative strategy and overall client relationship to become the client’s trusted advisor. The SCSE is the “face of the company” to our clients, working with client decision makers from the C-Suite and executive healthcare leaders to assess their needs, align RxSense relevant capabilities, products, and services to solve their issues as well as ensure client satisfaction and consistent service. The SCSE is the liaison and advocate between RxSense and the client regarding requests for system / technical features and functionality, escalated service issues and helping the client grow their business. This role will work with cross functional teams to develop and execute strategy to support client goals and satisfaction. The ideal candidate must possess a thorough understanding of the PBM environment and the broader healthcare system. Exceptional communication, reasoning, negotiation and presentation skills are critical for success. Essential Duties and Responsibilities: - Develop strong C-suite, SVP, and VP relationships across targeted clients. - Understand the client’s organization and structure, market, membership, business drivers, key performance indicators, and making the connection between client needs and RxSense capabilities. - Become a trusted advisor for client decision makers. - Manage the client contract, ensuring that our financial, technical and operational obligations are met or exceeded; Lead contract renewal process to ensure the best possible solutions are offered to clients. - Develop, communicate, and execute strategic account plan with RxSense internal teams to drive client growth and satisfaction, inclusive of RFP support, underwriting/pricing assistance, system and product enhancements. - Monitor client satisfaction throughout the year as measured by issue resolution, growth, and managing to clients’ performance expectations. - Stay abreast of changing market dynamics within the pharmacy benefit management industry with a particular focus on technology driven competitors and the use of technology to reduce the cost of prescription drug benefits. - Have superior knowledge of innovations and regulatory compliance in PBM ancillary services such as rebate administration, network management and member tools for health management. - Lead and drive cross functional deliverables in partnership with Operations, Product, Engineering, and other departments; communicate regularly with clients and internal partners on the status of their initiatives. - Collaborate with Operations and Product teams to bring client driven innovations and products to the business for development consideration. - Continuously learn and be knowledgeable about how our products work and how they can be used to our clients’ competitive advantage. - Be knowledgeable on the cash discount marketplace; learn and market RxSense’s marketing and analytics capabilities to clients who want to market their own cash discount card. Qualifications: - Bachelor’s degree is required or similar training and/or experience. - 7+ years of progressively more sophisticated account management experience. - 5+ years’ experience in pharmacy benefit management, cash discount card marketing and management, or the combination of the two - Proven ability to foster strong relationships with trust and credibility at the C-Suite, SVP, and VP levels. - Client-centric focus with strong consultative skills. - Demonstrate the initiative and experience to proactively identify issues, plan work and meet goals on schedule. - Strong analytical and critical thinking skills; ability to build a business case using data, market research and industry knowledge. - Experience in successfully aligning teams in complex, matrixed organizations to actively manage relationships and work towards common business goal. - Masterful organizational, communication and leadership skills. - Excellent written and verbal communication skills with the ability to communicate information and ideas clearly and concisely. - Proven ability to influence internal and external decision makers. - Ability to work in a dynamic, growth-oriented company where change is constant. - This position may be done remotely and will require ~30% travel. Salary Range: 120,000 - 140,000 RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status. We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings.

Description About Us: Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients. This is a remote (U.S. based) position however occasional travel to customer locations will be required as needed to support program deliver conduct training and build relationships The Customer Success Manager II is responsible for managing a portfolio of customer programs to ensure successful execution of program and service deliverables. Provide incremental revenue and increase profitability for a portfolio of Revive contracts. Implement, promote and manage programs. Develop relationships with key contacts, provide consultation and program troubleshooting. Assist client companies by identifying their unique health risks and assist in the development of system-wide action plans. Recommend and implement new workplace services. Ensure client satisfaction and retention of contracts. Provide ongoing support to client companies to make positive lifestyle changes in their workforce. Provide onsite services as needed. Provide direction and oversight for accounts assigned. Duties - Manages assigned book of business - Manage and negotiate renewals (provide renewal quote to customer-renewal analysis completed by underwriter) - Revenue growth for all assigned accounts through upsell/cross-sell and/or renewal increases - Serves as subject matter expert and consults with customers (internal and external) as needed on topics such as; crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, OD projects for all segments - Available for organizational consults - Oversees implementation process to ensure that it is set up in accordance with contract and program strategy - Conducts orientations as requested - Evaluates program results and delivers quarterly reports to customers - Sends referrals for any new sales (new logos) to Sales Directors - Proactive outreach and relationship building with POCs - Assists with follow ups on any customer complaints - Educates customer/broker on scope of service - Responsible for account retention - Enters consults/contacts in CRM - Identifies red flags for accounts at risk - Direct all contract saves for all assigned accounts - Regular, monthly account reviews with VP, COO, and AMs to identify threats and opportunities - Consults on strategies and solutions with customers - Participates in annual meetings and/or other organizational events (health fairs) as appropriate to help build relationships with economic buyers in order to retain and sell more services - Polishes and delivers proposals and sales presentations to assigned customers - Occasional travel to customer locations as needed to support program delivery, conduct training, and build relationships. Requirements - Bachelor’s degree in related field and at least 2 years' professional experience working in customer service field; EAP industry expert, consultative skills, account management experience. - Required certifications - 5-7 years' experience in account/program management

• Serve as a liaison between customers and Instructure • Deliver a superior member experience by exceeding expectations through high-value, consultative engagements • Meet with Parchment members to align products and services with business strategy, identify needs, and uncover opportunities to grow accounts • Develop targeted strategies to build a broad network of relationships across all levels of a member’s organization and within Parchment • Communicate effectively by delivering well-prepared presentations, sharing key results, and communicating difficult messages as needed • Demonstrate in-depth knowledge of Parchment’s products and services, clearly representing their value to members • Manage a book of business of 100–500 accounts, including: • Assisting renewal teams with negotiations and member retention • Expanding existing relationships through price increases, expansions, and cross-selling • Collaborating cross-functionally with fellow Parchies • Handling quoting, negotiating, contract closures, and accurate revenue forecasting • Meeting revenue (renewals and expansions) and customer satisfaction goals