Description About Us: Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients. This is a remote (U.S. based) position however occasional travel to customer locations will be required as needed to support program deliver conduct training and build relationships The Customer Success Manager II is responsible for managing a portfolio of customer programs to ensure successful execution of program and service deliverables. Provide incremental revenue and increase profitability for a portfolio of Revive contracts. Implement, promote and manage programs. Develop relationships with key contacts, provide consultation and program troubleshooting. Assist client companies by identifying their unique health risks and assist in the development of system-wide action plans. Recommend and implement new workplace services. Ensure client satisfaction and retention of contracts. Provide ongoing support to client companies to make positive lifestyle changes in their workforce. Provide onsite services as needed. Provide direction and oversight for accounts assigned. Duties - Manages assigned book of business - Manage and negotiate renewals (provide renewal quote to customer-renewal analysis completed by underwriter) - Revenue growth for all assigned accounts through upsell/cross-sell and/or renewal increases - Serves as subject matter expert and consults with customers (internal and external) as needed on topics such as; crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, OD projects for all segments - Available for organizational consults - Oversees implementation process to ensure that it is set up in accordance with contract and program strategy - Conducts orientations as requested - Evaluates program results and delivers quarterly reports to customers - Sends referrals for any new sales (new logos) to Sales Directors - Proactive outreach and relationship building with POCs - Assists with follow ups on any customer complaints - Educates customer/broker on scope of service - Responsible for account retention - Enters consults/contacts in CRM - Identifies red flags for accounts at risk - Direct all contract saves for all assigned accounts - Regular, monthly account reviews with VP, COO, and AMs to identify threats and opportunities - Consults on strategies and solutions with customers - Participates in annual meetings and/or other organizational events (health fairs) as appropriate to help build relationships with economic buyers in order to retain and sell more services - Polishes and delivers proposals and sales presentations to assigned customers - Occasional travel to customer locations as needed to support program delivery, conduct training, and build relationships. Requirements - Bachelor’s degree in related field and at least 2 years' professional experience working in customer service field; EAP industry expert, consultative skills, account management experience. - Required certifications - 5-7 years' experience in account/program management

• Serve as a liaison between customers and Instructure • Deliver a superior member experience by exceeding expectations through high-value, consultative engagements • Meet with Parchment members to align products and services with business strategy, identify needs, and uncover opportunities to grow accounts • Develop targeted strategies to build a broad network of relationships across all levels of a member’s organization and within Parchment • Communicate effectively by delivering well-prepared presentations, sharing key results, and communicating difficult messages as needed • Demonstrate in-depth knowledge of Parchment’s products and services, clearly representing their value to members • Manage a book of business of 100–500 accounts, including: • Assisting renewal teams with negotiations and member retention • Expanding existing relationships through price increases, expansions, and cross-selling • Collaborating cross-functionally with fellow Parchies • Handling quoting, negotiating, contract closures, and accurate revenue forecasting • Meeting revenue (renewals and expansions) and customer satisfaction goals

• Serve as a liaison between customers and Instructure • Deliver a superior member experience by exceeding expectations through high-value, consultative engagements • Meet with Parchment members to align products and services with business strategy, identify needs, and uncover opportunities to grow accounts • Develop targeted strategies to build a broad network of relationships across all levels of a member’s organization and within Parchment • Communicate effectively by delivering well-prepared presentations, sharing key results, and communicating difficult messages as needed • Demonstrate in-depth knowledge of Parchment’s products and services, clearly representing their value to members • Manage a book of business of 100–500 accounts, including: • Assisting renewal teams with negotiations and member retention • Expanding existing relationships through price increases, expansions, and cross-selling • Collaborating cross-functionally with fellow Parchies • Handling quoting, negotiating, contract closures, and accurate revenue forecasting • Meeting revenue (renewals and expansions) and customer satisfaction goals

Who We Are: RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies. Our Mission: We Exist to Grow Your Business...PERIOD. Our Values: - We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value. - We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team. - We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results. - We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth. - OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time. Summary of Position: We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client revenue through the development and execution of strategic marketing plans in collaboration with our internal expert teams. You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long-lasting partnerships. Position Responsibilities: - Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals - Define and drive the marketing strategy for each client - Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system - Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports - Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor - Expand client relationships by growing services delivered and revenues generated within your accounts - Generate client referrals that result in new RYNO clients - Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals - Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics - Mentor Client Success Coordinators - Build strong relationships with both clients and the RYNO team - Additional job duties as assigned by management