• Conduct analysis and deliver analytical insights to enable and optimize the end-to-end collection and recovery strategies by using data, machine learning models and advanced analytics tools. • Analyze portfolio performance at a granular segment level on an ongoing basis. Identify trends and conduct root-cause analysis to isolate key performance drivers. • Communicate findings and recommendations to key stakeholders within Collections and Recoveries as well as across the broader Prosper community. • Bring innovative/out of the box thinking to make recommendations and to approach and solve problems. • Design A/B tests and understand the risk-return trade-offs. • Partner with Operations, Risk, Product, Marketing and Engineering teams to implement strategies and monitor strategy performance. • Continue to innovate by testing new data, analytics approaches and models. • Conduct ad-hoc analysis related to risk management, investor services, product, and operations.

Role Description The Collections Specialist pursues collections on errant healthcare claims made to various healthcare provider entities. This role operates in a department that offers a unique combination of deep healthcare expertise and analytics-powered technology solutions to help clients improve operational efficiency, achieve financial integrity, and generate measurable results. Key Responsibilities - Make outbound calls to healthcare medical providers to discuss and collect overpayments due to erroneously billed claims. - Document collection activity within internal databases detailing notes from calls. - Conduct regular communication with healthcare insurance clients and providers on aging inventory. - Send refund request letters to healthcare providers via internal system. - Update team and management on issues/feedback from calls. - Ensure compliance with HIPAA regulations and requirements. - Demonstrate Company's Core Competencies and values held within. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Job Scope The incumbent adheres to company policies and procedures to facilitate provider collections and inventory management. An incumbent relies on established instructions and procedures, applies basic skills and may develop advanced skills using tools and equipment appropriate for the position. Duties and tasks are standardized and generally contain written instructions, allowing an incumbent to resolve routine questions and problems. Work is subject to defined work output standards and involves high volume claims collections. Work involves direct contact with internal and external customers. Compensation The salary range for this position is $42k-45K annually, paid at an hourly rate. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. Qualifications - High school diploma or GED along with at least two (2) years of medical billing, collections (call center), and customer service experience. Bachelor's degree in a relevant field is preferred. - Knowledge or experience with medical coding and regulations preferred. - Computer skills and familiarity with Microsoft Office programs like Outlook, Word, & Excel. - Self-motivated to ensure individual goals are met or exceeded. - Ability to prioritize, coordinate, multitask, think outside the box, and be energetic. - Ability to work independently while maintaining close attention to detail. - Ability to adapt to a changing environment, manage multiple tasks, and demonstrate outstanding and friendly customer service skills. - Specifications should support the essential functions identified in the job, assuring compliance with the Americans with Disabilities Act (ADA) and other such employment-related acts. - Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone. Benefits - Medical, dental and vision coverage with low deductible & copay. - Life insurance. - Short and long-term disability. - Paid Parental Leave. - 401(k) + match. - Employee Stock Purchase Plan. - Generous Paid Time Off – accrued based on years of service. - 10 paid company holidays. - Tuition reimbursement. - Flexible Spending Account. - Employee Assistance Program. - Summer Hours. - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits. EEO Statement Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here. Application Deadline We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

Work closely with property managers, leasing managers, retailers and accountants. Contact retail tenants on a daily basis for payment. Resolve delinquent payment issues.

Title: Cash Collection Specialist Location: Cairo Workplace: hybrid Category: OtoC Job Description: Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. We are looking for a proactive, detail-oriented Cash Collection Specialist to join our Order-to-Cash team in Egypt. In this role, you will manage a portfolio of customer accounts, drive timely collections, support dispute resolution, and help optimize cash flow performance across multiple regions. This is a great opportunity for a finance professional with 2 to 5 years of experience in accounts receivable, cash collection, or credit control who is eager to grow in a fast-paced, international environment. What you’ll do You will play a key role in securing cash collections and maintaining healthy customer accounts by: - Managing collections activities for an assigned portfolio of customer accounts across multiple regions - Following up on overdue invoices through calls, emails, and formal written communication in English and French - Building strong relationships with customers to accelerate payments and support effective dispute resolution - Partnering closely with Sales, Customer Service, and Finance teams to investigate and resolve billing issues - Monitoring customer credit exposure and escalating potential risks when needed - Contributing to monthly cash collection targets and helping reduce Days Sales Outstanding (DSO) - Keeping collection records accurate, complete, and up to date - Preparing regular reporting on collection performance, account status, and key risk areas What we’re looking for - 2 to 5 years of experience in cash collection, accounts receivable, or credit control - Fluency in English and French, both written and spoken - Strong communication and negotiation skills with a customer-focused approach - Solid proficiency in MS Office, especially Excel - Experience with ERP systems is a plus - Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a dynamic environment Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Lifestyle allowance - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company’s success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.