Role Description We are seeking a highly organized and experienced Operations Manager to oversee and streamline core operational functions within a professional services and accounting firm. This remote role works closely with the CEO and leadership team to ensure efficient service delivery, strong internal operations, and high client satisfaction. The ideal candidate is process-driven, detail-oriented, and comfortable managing people, systems, and workflows across Human Resources, Workforce Management, Client Success, and Administrative Operations. Duties and Responsibilities - Human Resources & Team Operations - Process bi-monthly payroll and manage accurate tracking of PTO and sick time. - Lead weekly team meetings and coordinate team engagement and staff appreciation initiatives. - Administer bi-annual performance reviews and manage tracking of team Objectives and Key Results (OKRs). - Coordinate onboarding for new team members, including internal training and IT provisioning. - Manage training budgets and assess ongoing team training needs and professional development goals. - Workforce Management & Capacity Planning - Analyze team time tracking, utilization, and productivity metrics. - Prepare client time reporting and budgeting analysis. - Manage client budget changes and team assignment transitions. - Plan for future hiring needs and support capacity planning for new client onboarding. - Oversee team scheduling, availability, and time-off monitoring. - Client Success & Quality Assurance - Administer new client onboarding requirements, coordinating personnel and IT needs from contract execution through the first monthly check-in. - Track client engagement metrics and administer annual client satisfaction surveys. - Manage recurring Quality Assurance (QA) reviews and maintain SOP standards across the firm. - Administrative, IT & Internal Operations - Prepare and analyze monthly invoices and manage collections processes. - Handle new user provisioning and oversee internal IT ticket management. - Manage cloud platform optimization and internal system “bloat” reduction. - Maintain ownership of client and team databases within Airtable. - Support marketing operations by ensuring brand standards are followed and managing the referral program. - Own internal SOP documentation and lead communication, training, and change management for process updates. Qualifications - Bachelor’s degree in Business, Operations, Human Resources, Accounting, or a related field. - Minimum of 4–6 years of experience in operations management, preferably in professional services, accounting, or consulting environments. - Experience managing HR administration, payroll processes, and workforce planning. - Strong organizational and project management skills with attention to detail. - Comfort working with cloud-based tools (Airtable, time tracking systems, accounting or IT platforms). - Strong written and verbal communication skills. Preferred Qualifications - Experience in an accounting, finance, or CFO services firm. - Familiarity with utilization-based staffing models and client budgeting. - Experience managing SOPs, QA processes, and operational documentation. - Background supporting remote or distributed teams. - Exposure to basic IT administration, systems optimization, or workflow automation. Benefits - Permanent remote work flexibility. - Paid Time Off. - Health Maintenance Organization (HMO) coverage. - Annual performance bonuses. - Dedicated coaches offer an extra channel of support and skill-building. - Opportunities for professional growth.

Manos Overview  Manos Software Group is part of Valsoft Corporation, a long-term investor in vertical market software businesses. Valsoft acquires and operates software companies with a permanent ownership mindset, emphasizing autonomy, disciplined growth, and long-term value creation. Manos focuses on healthcare-adjacent verticals, including dental, medical, and veterinary software, as well as solutions serving the service industry and GovTech sectors. Position Description As we continue to expand our portfolio of vertical market software businesses, we are seeking a dynamic and experienced professional to join our team as Managing Director. Reporting directly to one of our Investment Partners, the Managing Director will be responsible for managing and growing their businesses, with full ownership and accountability for the business. The ideal candidate will be a strategic leader capable of driving operational excellence, organic growth and profitability, while fostering collaboration across teams to ensure the successful execution of business strategies. Key Responsibilities Business strategy and operations - Execute within our operating model based on four pillars: strategy and positioning - of the business, operational excellence, growth, and product strategy and technology. - Identify, define and execute strategies required to achieve growth plans and operating objectives, with a focus on continuous improvement. - Drive operational efficiency and excellence and enhance scalability across your portfolio of businesses to optimize performance and maximize profitability. - Drive revenue growth by identifying and supporting new opportunities and growth strategies, including cross-selling and penetrating new markets. - Drive initiatives and solve challenges related to sales, customer success and research and development within your portfolio of businesses. - Prioritize customer satisfaction and retention by ensuring strong solutions, service delivery and customer support within your portfolio companies. - Ensure your portfolio companies have clear product roadmaps established and executed on, balancing investments in research and development with maintenance to maximize new customer growth while retaining existing customers. - Oversee the development and execution of comprehensive product strategies aligned with market trends and the business objectives of the companies in your portfolio. Financial management - Assume P&L responsibility and focus on achieving key financial metrics related to revenue, ROI, EBITDA, customer retention, etc. - Manage capital allocation and ensure efficient financial management of your portfolio companies, including on a monthly, quarterly and annual basis. Building effective teams - Build, coach and lead high-performing teams within your portfolio companies. - Cultivate a culture of performance, continuous improvement, collaboration and innovation. - Provide clear direction and motivate teams toward achieving key milestones and - delivering measurable results. Candidate Profile Experience - 6+ years’ experience in management consulting and/or experience in a technology or software business. - Bachelor’s degree in business, finance, engineering, economics, or any other relevant field. - Master of Business Administration (MBA) (a strong asset). - Relevant experience as a business operations leader with a commercial, customer centric and continuous improvement mindset. - Experience in one or more of the following areas: sales (customer acquisition, market penetration), customer service (support and professional services), product development (research and development) (an asset). - Financial acumen (P&L management, budget, forecast). - People-centric leader with experience successfully building, leading, developing, and mentoring a high performing team. - Experience mobilizing people toward a common goal. - Strong strategic thinking and analytical skills, with the ability to translate vision into - actionable plans and drive results. Personal Characteristics - Entrepreneurial spirit, results oriented, driven, proactive and a team player. - Ability to thrive in a fast-paced, dynamic environment and adapt to change with agility. - High degree of accountability and ownership of your work. - Strategic and hands-on. Ready to join a collaborative and innovative team where you can make an immediate impact? #Manos

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary: The Premium Operations Associate supports the day-to-day processing of premium and commission transactions across various insurance products. This entry-level role is ideal for individuals looking to build a career in insurance operations. The Associate works closely with senior team members to ensure data accuracy, timely processing, and compliance with internal procedures and external requirements. This role offers opportunities to learn core operational processes and contribute to the success of the underwriting service operations team. This candidate can sit 100% remote in Eastern or Central time zone. Responsibilities and Accountabilities: - Assist in the entry, validation, and reconciliation of premium data from agents and brokers. - Support the processing of premium adjustments and commission calculations under the guidance of senior team members. - Support billing processing with entry into applicable systems. - Monitor incoming payments and assist in verifying the accuracy of cash application records. - Help prepare reports and documentation for internal use and external audits. - Communicate with internal stakeholders to resolve basic discrepancies or data issues. - Maintain accurate records and follow established procedures to ensure compliance and consistency. - Participate in training and development activities to build knowledge of insurance operations and systems. - Support process improvement initiatives by identifying inefficiencies and suggesting enhancements. Required Skills and Abilities: - Strong attention to detail and accuracy. - Basic analytical and problem-solving skills. - Effective written and verbal communication. - Ability to work collaboratively in a team environment. - Eagerness to learn and grow in a fast-paced operational setting. - Proficiency in Microsoft Excel and willingness to learn new tools and systems. Education and Experience: - Associate’s or Bachelor’s degree in Business, Finance, Insurance, or a related field preferred. - 6 months to 3 years of experience in insurance (operations), finance, or administrative operations. - Loss sensitive adjustment experience preferred, but not required. - Internship or coursework related to insurance or financial services is a plus. #LI-Remote #LI-AM3 For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $55,300 - $71,910/year + 5% target bonus - Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. - Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team. 14400 Arch Insurance Group Inc.

Position Summary The Enterprise Solutions & Study Operations Lead is a senior individual contributor serving as the operational and strategic backbone of CRIO’s Central eSource sponsor programs. This role combines the deep operational discipline needed to manage multi-study sponsor portfolios with the technical fluency and stakeholder leadership required to architect and deliver complex integrations - from study design through go-live. Positioned at the intersection of sponsor relationship management, cross-functional orchestration, and eSource operational excellence, this person ensures that every Central eSource engagement moves forward with clarity, consistency, and accountability. They serve as the primary senior contact for sponsor organizations, the operational lead for internal study teams, and the connective tissue between product, engineering, study design, and client success. The ideal candidate brings both the structured thinking of a seasoned data manager and the technical depth to engage meaningfully on integration architecture, EDC mapping, and regulatory data standards. They build the playbooks, hold the accountability, and raise the bar for how CRIO delivers at scale. Key Responsibilities Sponsor Engagement & Relationship Management - Serve as the primary point of contact and trusted advisor for sponsor organizations throughout the Central eSource project lifecycle. - Lead structured discovery and requirements-gathering sessions with sponsor stakeholders to define project scope, workflow expectations, and integration requirements. - Drive ongoing sponsor discussions to surface change requirements, resolve blockers, and maintain project momentum. - Proactively identify when sponsor decisions require escalation and ensure the appropriate CRIO leadership is engaged at the right moments. - Represent CRIO in sponsor-facing discussions requiring high-level operational insight, maintaining confidence through clear and professional communication at all stages. Sponsor Program Oversight & Portfolio Coordination - Serve as the operational lead across all active and planned studies within assigned sponsor organizations. - Standardize workflows, templates, documentation, and communications across a sponsor’s study portfolio. - Provide cross-study visibility and continuity to ensure long-term success of enterprise accounts. - Lead, guide and support Lead Enterprise Study Managers (LESMs) and Enterprise Study Designers (ESDs) with operational guidance and prioritization alignment across competing timelines. - Proactively manage timelines and deliverables, ensuring on-time execution across the sponsor portfolio. Study Design & Operational Architecture - Lead the operational design of Central eSource studies in collaboration with CRIO’s study design team, ensuring configurations align with sponsor protocols, regulatory requirements, and site workflows. - Define and document operational workflows, data capture logic, integration touchpoints, and role-based access structures for each sponsor project. - Lead coordination of CDASH mapping, translation workflows, XML file reviews, and country review processes. - Review and validate study builds for quality and alignment with agreed sponsor specifications before deployment. - Develop standardized frameworks, templates, and study-level SOPs that accelerate design consistency across sponsor engagements. - Drive consistency in amendment processes, UAT strategy, and configuration documentation across studies. Integration Development Coordination - Partner with CRIO’s Strategic Integrations Partnership Manager to scope, sequence, and monitor the development of sponsor-specific integrations (e.g., EDC, CTMS, eRegulatory, lab systems). Internal Resource Orchestration - Manage and coordinate internal CRIO design resources assigned to Central eSource projects, ensuring workloads are appropriately scoped and deadlines are met. - In collaboration with CRIO’s Strategic Integrations Partnership Manager, facilitate cross-functional working sessions bringing together study design, product, engineering, QA, and client success at the right time. - Identify resource gaps or capacity constraints and escalate proactively to leadership to avoid project delays. Change Management & Project Governance - Own the change management process for all in-flight Central eSource projects, ensuring scope changes are documented, assessed for impact, communicated to sponsors, and routed to appropriate internal teams. - Maintain project tracking artifacts including status dashboards, decision logs, open issue trackers, and milestone timelines. - Facilitate regular internal and external project reviews, driving action items to resolution and holding all parties accountable. - Identify workflow bottlenecks and introduce process improvements to increase efficiency and reduce risk across the portfolio. - Surface patterns across sponsor projects that warrant product enhancements and channel feedback into CRIO’s product roadmap process. Communication & Stakeholder Alignment - Deliver clear, timely updates to internal and external stakeholders throughout the study lifecycle. - Craft high-quality documentation, change logs, and one-pager reference materials for both sponsors and internal teams. - Support escalation management with professionalism and precision, offering context and resolutions that foster client trust. - Act as a communication bridge across LESMs, ESDs, and sponsor contacts to align expectations and deliverables. - Partner with leadership to identify and resolve systemic gaps in service delivery or handoff points. Training, Mentorship & Knowledge Transfer - Develop onboarding materials and process documentation to support ESD and LESM development. - Facilitate internal training sessions on enterprise workflows, tools, and operational expectations. - Assist sponsor study teams with understanding eSource functionality, UAT processes, and configuration standards. - Promote a culture of continuous learning by mentoring peers and modeling operational best practices. Qualifications Required - 7+ years of experience in clinical research technology, eSource, EDC, CTMS, or related clinical trial platforms. - Proven track record managing complex, multi-stakeholder programs involving both sponsor/pharma organizations and internal technology teams. - Strong understanding of clinical trial operations, site workflows, and GCP/regulatory requirements relevant to electronic data capture. - Familiarity with CDASH standards, study build documentation, and enterprise-level clinical research operations. - Exceptional communication and facilitation skills, with the ability to lead productive discussions with both technical and non-technical audiences. - Demonstrated ability to manage change in dynamic environments, including scoping change requests and managing downstream impact. Preferred - Direct experience with CRIO’s eSource platform or comparable Central eSource solutions. - Familiarity with HL7 FHIR, API-based integrations, or clinical data standards (CDASH, CDISC). - Experience working in a CRO, sponsor organization, or clinical technology vendor environment. - EDC setup and configuration experience - Bachelor’s degree in a relevant field (e.g., Clinical Research, Life Sciences, Health Administration). Equal Employment Opportunity: CRIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other basis protected by federal, state, or local law. Disability Accommodation Statement: We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact Human Resources to request assistance. Travel Requirements: Occasional travel may be required based on client timelines and sponsor engagement needs. Salary Range: $90,000 --- $130,000