Role Description The IT Analyst I is an entry-level technical position responsible for providing technology support, triage, configuration, testing, and maintenance for the specified applications or services to the designated business owners within Versant Power. - Monitors and maintains all operational processing as prescribed by the respective application business areas. - Reports on anomalies and works with intermediate and senior technicians to resolve problems. - Supports the development and testing of new applications, application changes, and upgrades associated with the specified applications and related integration tools. - Provides secondary testing and documentation for proposed solutions before moving to production. - Aids internal customers by providing data analyses, problem analysis, testing analysis, and problem resolution. - Researches and recreates system issues submitted by internal customers to determine the cause of the issue. - Works with external vendors to resolve system issues as needed. - Works with internal customers to modify and update business processes as needed to support evolving business requirements. - Determines steps followed when an issue occurred with internal customers. - Identifies system or process improvements with internal customers. - Creates system use instructions for internal customers when new features are added. - Provides training for internal customers on new features/functionality as needed. - Assists in training new department members. - Helps intermediate and senior level resources to learn new skills and cover support for other application systems. - Supports, tests, configures, and troubleshoots for Customer Information Systems (CIS). - Provides necessary backup to single points of failure in Production Operations as assigned. - Provides documentation to support the department's work plan as assigned. - Participates, as required, in additional duties as assigned. - Assists with special projects as requested based on business or system knowledge. - Works with external vendors to resolve outstanding system issues. - Assists in gathering external customer data to create mail merges. - Complies with internal audit requirements, test policies, and change control processes. - Works in accordance with the documented environmental procedures, instructions, and specific responsibilities as defined in individual procedures and instructions. - Reports problems or deviations associated with environmental issues and the Environmental Management System (EMS) to the Environmental Department. Qualifications - AS in Computer Science or equivalent experience required. - Minimum of 6 months experience in a client-focused IT support role preferred. - Exposure to testing methodologies required. - Strong customer service ethics, and the ability to work independently or in teams. - Excellent written and oral communication skills. - Exposure to utility application systems, billing systems and/or electrical infrastructure and design preferred. - Must be willing to travel for training. - Position requires a valid driver’s license. Requirements - Position is substantially sedentary. - Excellent organizational and interpersonal skills. - Position requires visual and mental concentration. - Ability to multi-task and appropriately prioritize responsibilities is helpful. - Requires extensive computer use. - Position may be somewhat stressful. - Extra hours may be required. - Occasional travel is required, including overnight stays. Rate of Pay Pay will be commensurate with experience and qualifications. Application Information Non-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted positions. This job description is subject to change at any time. Versant Power is an Equal Opportunity Employer. Versant Power is a tobacco-free, drug-free and fragrance-free workplace. Posted 3/19/2026

Role Description A Remote Service Technician is responsible for assessing and troubleshooting power mobility and home access equipment to diagnose the problem and create a solution path to fix. Solutions typically include collaboration and partnership with parts experts, manufacturers, and field service technicians to fix the equipment. Key Responsibilities - Answer phone calls from customers and assist them with equipment troubleshooting and repair diagnostics. - Work with manufacturers to order warranty replacement parts for customers. - Create work orders to engage field service technicians (contractors) when in-home service repairs are required. - Collaborate closely with other team members to provide exceptional level of service to customers. - Train and educate customers and caregivers in the proper use, maintenance, and safety of equipment as needed. - Maintain and expand product, company policy, and process knowledge actively participating in organized and self-driven training. - Participate in the recruitment, assessment, and work order level management of field service technicians. - Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission. - Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations. - Always provide excellent customer service for all internal and external customers of the operations. - Provide solutions for customer concerns and continually focus on customer service as our top priority. Qualifications - High School Diploma/GED. - Minimum five (5) years of experience as a mobility equipment service technician. - Experience in delivering client-focused, need-based solutions and services. - Ability to clearly communicate technical information, verbal and written, with customers, MFG, and internal stakeholders. - Ability to multitask while providing exceptional support and responsiveness to customers. - Experience with order and information management and systems. - Dedicated, quiet, home workspace with strong internet connection. Physical Requirements - Ability to meet essential functions of the position with reasonable accommodations as necessary. - Prolonged periods of working at a desk and/or on a computer. - Ability to work overtime as needed. Benefits - Competitive compensation packages. - Medical, dental, and vision insurance. - Short-term and long-term disability. - 401k. - Life insurance.

• Define and evolve the enterprise architecture roadmap aligned with strategic business goals and regulatory requirements. • Lead architectural planning and decision-making across Agile release trains and solution trains in accordance with SAFe principles. • Identify and prioritize technical debt across the enterprise; define and lead remediation strategies in coordination with engineering and product teams to improve long-term maintainability, scalability, and cost efficiency. • Oversee the migration of systems and applications from on-premises to Azure Cloud, focusing on scalability, security, and performance. • Promote cloud-native design patterns, leveraging Azure PaaS/IaaS services and DevOps automation. • Design enterprise integration patterns that ensure secure, scalable data exchange across systems and external data partners. • Design data platforms for large-scale healthcare analytics using Apache Spark, Databricks, and Snowflake. • Guide integration of machine learning and AI models into enterprise workflows for automation and decision intelligence. • Serve as an architectural leader within Agile teams, actively participating in PI (Program Increment) planning, system demos, and backlog grooming. • Foster a culture of continuous delivery, feedback, and architectural agility. • Align architecture with SAFe’s Lean-Agile principles, supporting Agile Release Trains (ARTs) with architectural guidance and guardrails. • Define architecture standards, reference architectures, and best practices. • Ensure system design and data handling comply with HIPAA, SOC, HITECH, HITRUST, and other healthcare regulations. • Partner with product owners, engineers, and business stakeholders to define high-level solution intent and system architecture. • Mentor and support technical teams to ensure alignment with enterprise strategy and Agile delivery goals.

Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: - BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security - BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards - Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies - CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) - DUNS 100 Best Tech Companies to Work for - Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards - 2024 Inc. 5000 list for the 4th consecutive year! - Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. Who we seek: Reporting to the Head of IT in Tel Aviv, this U.S. based IT Engineer will be responsible for providing IT support to internal employees globally and perform IT related projects. What you’ll do: - Be an active part of the global IT team. Share responsibilities and contribute to the success of the global IT unit - Provide top notch service to internal employees globally via tickets, telephony, and remote sessions - Perform everything related to onboarding and offboarding employees including Laptops lifecycle, software & SaaS licenses, identity provision & deprovision, personal assistance - Partner with the People team to help onboard new hires ensure IT onboarding is easy and quick for all new hires - The first line of response to troubleshooting hardware & software systems across new and existing systems/applications such as laptops, operating systems, network printers, conference equipment, network equipment - Diagnose and troubleshoot IT issues and come up with solutions - Diagnose and troubleshoot users and endpoint (MacOS & Windows) issues and come up with solutions - Keep company’s endpoint compliant at all times - Accurately document and maintain our inventory of technology hardware, software, and resources - Make sure security is foremost in everything you do What you’ll bring: - 5+ years of experience supporting and managing users on MacOS and Windows and on BigID’s applications stack preferably at a technology company (Google Workspaces, Okta, Atlassian, Slack, Zoom, Kandji, Intune) - Working with a ticketing system - A customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support employees - A cybersecurity mindset: think “security” in every process - A team player attitude - High level of accuracy and attention to detail - Mature and responsible with confidential information as a natural part of this role - Strong analytical and problem solving skills - A very high level of English Our Values: We look for people who embody our values - Care, Do,Try & Shine. - Care - We care about our customers and each other - Do - We do what it takes to make a positive impact - Try - We try our best and we don’t give up - Shine - We shine and make it our mission to always stand out Hourly pay for this role ranges from $50/hr - $60/hr. #LI-Remote #LI-MT1 We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here. Job Candidate Privacy Notice Must be able to exercise independent judgment with little or no oversight. BigID is an E-Verify Participant.