Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: - BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security - BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards - Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies - CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) - DUNS 100 Best Tech Companies to Work for - Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards - 2024 Inc. 5000 list for the 4th consecutive year! - Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. Who we seek: Reporting to the Head of IT in Tel Aviv, this U.S. based IT Engineer will be responsible for providing IT support to internal employees globally and perform IT related projects. What you’ll do: - Be an active part of the global IT team. Share responsibilities and contribute to the success of the global IT unit - Provide top notch service to internal employees globally via tickets, telephony, and remote sessions - Perform everything related to onboarding and offboarding employees including Laptops lifecycle, software & SaaS licenses, identity provision & deprovision, personal assistance - Partner with the People team to help onboard new hires ensure IT onboarding is easy and quick for all new hires - The first line of response to troubleshooting hardware & software systems across new and existing systems/applications such as laptops, operating systems, network printers, conference equipment, network equipment - Diagnose and troubleshoot IT issues and come up with solutions - Diagnose and troubleshoot users and endpoint (MacOS & Windows) issues and come up with solutions - Keep company’s endpoint compliant at all times - Accurately document and maintain our inventory of technology hardware, software, and resources - Make sure security is foremost in everything you do What you’ll bring: - 5+ years of experience supporting and managing users on MacOS and Windows and on BigID’s applications stack preferably at a technology company (Google Workspaces, Okta, Atlassian, Slack, Zoom, Kandji, Intune) - Working with a ticketing system - A customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support employees - A cybersecurity mindset: think “security” in every process - A team player attitude - High level of accuracy and attention to detail - Mature and responsible with confidential information as a natural part of this role - Strong analytical and problem solving skills - A very high level of English Our Values: We look for people who embody our values - Care, Do,Try & Shine. - Care - We care about our customers and each other - Do - We do what it takes to make a positive impact - Try - We try our best and we don’t give up - Shine - We shine and make it our mission to always stand out Hourly pay for this role ranges from $50/hr - $60/hr. #LI-Remote #LI-MT1 We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here. Job Candidate Privacy Notice Must be able to exercise independent judgment with little or no oversight. BigID is an E-Verify Participant.

• Be an active part of the global IT team. Share responsibilities and contribute to the success of the global IT unit • Provide top notch service to internal employees globally via tickets, telephony, and remote sessions • Perform everything related to onboarding and offboarding employees including Laptops lifecycle, software & SaaS licenses, identity provision & deprovision, personal assistance • Partner with the People team to help onboard new hires ensure IT onboarding is easy and quick for all new hires • The first line of response to troubleshooting hardware & software systems across new and existing systems/applications such as laptops, operating systems, network printers, conference equipment, network equipment • Diagnose and troubleshoot IT issues and come up with solutions • Diagnose and troubleshoot users and endpoint (MacOS & Windows) issues and come up with solutions • Keep company’s endpoint compliant at all times • Accurately document and maintain our inventory of technology hardware, software, and resources • Make sure security is foremost in everything you do

Role Description Reporting to the Head of IT in Tel Aviv, this U.S. based IT Engineer will be responsible for providing IT support to internal employees globally and perform IT related projects. - Be an active part of the global IT team. Share responsibilities and contribute to the success of the global IT unit. - Provide top notch service to internal employees globally via tickets, telephony, and remote sessions. - Perform everything related to onboarding and offboarding employees including: - Laptops lifecycle - Software & SaaS licenses - Identity provision & deprovision - Personal assistance - Partner with the People team to help onboard new hires and ensure IT onboarding is easy and quick for all new hires. - The first line of response to troubleshooting hardware & software systems across new and existing systems/applications such as laptops, operating systems, network printers, conference equipment, network equipment. - Diagnose and troubleshoot IT issues and come up with solutions. - Diagnose and troubleshoot users and endpoint (MacOS & Windows) issues and come up with solutions. - Keep company’s endpoint compliant at all times. - Accurately document and maintain our inventory of technology hardware, software, and resources. - Make sure security is foremost in everything you do. Qualifications - 5+ years of experience supporting and managing users on MacOS and Windows and on BigID’s applications stack preferably at a technology company (Google Workspaces, Okta, Atlassian, Slack, Zoom, Kandji, Intune). - Working with a ticketing system. - A customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support employees. - A cybersecurity mindset: think “security” in every process. - A team player attitude. - High level of accuracy and attention to detail. - Mature and responsible with confidential information as a natural part of this role. - Strong analytical and problem solving skills. - A very high level of English. Requirements - Must be able to exercise independent judgment with little or no oversight. Benefits - Hourly pay for this role ranges from $50/hr - $60/hr. Company Description BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. - BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security. - BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards. - Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies. - CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running). - DUNS 100 Best Tech Companies to Work for. - Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards. - 2024 Inc. 5000 list for the 4th consecutive year! - Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity.

• Provide professional and courteous support to clients via phone, email, and remote tools. • Accurately create and update service tickets with all required details. • Perform basic troubleshooting, including rebooting devices, identifying and isolating issues, and conducting initial research for problem resolution. • Reset user passwords (local and domain environments). • Install and configure software such as Microsoft Office, QuickBooks, printer drivers, Adobe Reader, and similar applications. • Configure and support email clients (e.g., Outlook, Apple Mail). • Provide remote support by securely accessing client systems when necessary. • Document solutions and contribute to knowledge base (KB) articles. • Follow established processes, procedures, and documentation standards. • Escalate unresolved or complex issues to Tier 2 support as needed. • Collaborate with team members to resolve client issues efficiently.