• Independently plans, leads, and oversees all phases of absence-related projects, exercising discretion and professional judgement in project design, execution, and completion. • Applies a thorough understanding of company strategy to manage projects in alignment with organizational goals, growth objectives, and budgetary constraints. • Interprets, implements, and ensures compliance with company policies, procedures, and SOPs, using independent judgement to support financial and operational initiatives. • Establishes and defines project goals and deadlines, assigning responsibilities, monitoring and summarizing progress of project. • Proactively identifies project risks and operational issues, develops solutions, and implements corrective actions to ensure successful outcomes. • Manages budget, timeline and resources necessary for successful project completion. • Provides direction, guidance, and support to project team members. • Determines and works with stakeholders to ensure long-term success. • Prepares reports for upper management regarding status of project. • Perform other duties as assigned.

• The Project Manager (PM) is responsible for the implementation of Mobile Video solutions and will act and be recognized as the leader / focal point for all aspects of assigned project(s). • Responsible for delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction. • Must be able to utilize PM tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc) to analyze complex issues and develop resolutions for any issues related to assigned project(s). • The PM is responsible for allocating all necessary resources to meet project objectives, corporate financial, and customer satisfaction goals. • The project manager is responsible for direct communication to customer’s organization and relevant senior stakeholders internally by conducting project reviews throughout the life of the project. • In addition, the project manager is responsible for the overall pre-tax profit of all projects.

• Lead delivery of AI-driven programs aligned to customer contracts and strategic initiatives. • Partner with executive stakeholders to define problem statements, success metrics, and delivery scope. • Translate high-level AI concepts into executable plans with clear milestones, owners, and dependencies. • Drive execution across cross-functional teams including product, engineering, data science, security, and customer success. • Create and maintain project, release, and sprint plans; present updates to customer and internal leadership. • Track execution using tools such as Jira, Smartsheet, and Confluence. • Develop and maintain consulting-grade delivery artifacts including project charters, roadmaps, governance decks, and executive readouts. • Proactively identify and manage risks related to data readiness, integration complexity, compliance, and change management. • Prepare and publish weekly, monthly, and executive governance updates with a focus on outcomes, not activity. • Manage resource capacity, utilization, and delivery tradeoffs across parallel initiatives. • Lead customer and internal working sessions; document decisions and drive action items to closure. • Partner closely with product, engineering, data science, and infrastructure teams to unblock execution. • Own transition from pilot or build phases into production deployment and steady-state support. • Track and report KPIs and OKRs tied to delivery health, adoption, and value realization. • Identify and remove organizational, process, and cultural impediments to delivery. • Serve as a trusted execution partner and advisor to customers and internal leadership.

- Lead and manage LMS and Skillko implementations for new customers. - Lead and manage LMS upgrades for existing customers. - Develop a deep understanding of the LMS, including full customer setup processes. - Configure customer setups to align with their business needs and objectives. - Ensure accurate and timely completion of project milestones throughout the implementation lifecycle. - Collaborate with internal teams to facilitate system integrations and other implementation-related tasks. - Provide a seamless handoff to the Customer Success team post-implementation. - Engage with customers to drive successful implementations and foster positive relationships. - Maintain thorough documentation of all activities in the CRM, project management system, and other relevant systems. - Manage multiple implementation projects concurrently. **Competencies** - Adaptability – Ability to balance competing priorities and manage multiple projects in a fast-paced environment. - Customer-Centric Communication – Strong interpersonal, verbal, and written communication skills, with attention to detail and professionalism. - Collaboration – Ability to work effectively with internal teams to ensure successful customer outcomes. - Problem-Solving – Ability to actively listen to customers, patiently troubleshoot issues, and provide clear, articulate solutions. - Impact – Strong customer service mindset with the ability to resolve implementation challenges effectively. - Self-Motivation – Driven and proactive, with a strong sense of ownership and initiative.