We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health is on a journey to become the most consumer-centric health company by creating best in class experiences for customers, members, clients, and colleagues. The Enterprise Customer Experience Team is responsible for measuring and driving action on consumer feedback and establishing a consumer-centric culture at CVS Health. This work is powered by innovative data-driven approaches that generate actionable insights to both solve customer pain points, and surprise and delight our consumers. The Senior Manager, Customer Experience (CX) Measurement reports to the Lead Director of Customer Experience (CX) Measurement and plays a critical role in helping CVS Health to achieve this goal. This role is focused on ensuring consistent and reliable measurement of the customer experience across the CVS Health enterprise and delivering actionable insights to key stakeholders across all our businesses. You'll make an impact by: - Ensuring consistent reliable measurement and reporting to support enterprise experience, including management incentive scorecards and other integrated metrics. - Synthesize data and insights across enterprise customer feedback programs to provide on-going standard and ad hoc reporting to business partners on customer experience. - Leverage new tools for understanding customer experience, such as predicted and synthetic data and AI analysis, to derive insights to influence business decisions and drive improvements to customer experience. - Lead customer experience activation projects with business partners to generate tangible improvements to the experience based on insights. - Provide support for Client, Caremark and Aetna customer experience measurement team as needed. - Provide strategic thinking on the evolution of CX Measurement programs including redesign of existing programs, analysis of feedback and new forms of measurement. This role will be a key member of our Customer Experience team, functioning as part of a community of Customer Experience professionals who not only help each other, but are also passionate about the future of healthcare and the voice of the customer. Required Qualifications - 7-10+ years of experience in measuring and analyzing customer feedback, generating insights and implications, and using the resulting insight to drive change / influence the customer experience. - Experience with Medallia, Qualtrics, OR other customer experience measurement platforms. - Ability to analyze structured and unstructured data using multiple tools and communicate those results to a diverse audience including senior leaders - Proven ability to perform and interpret statistical analysis to tell data driven stories that can lead to actionable insights. - Proven ability to build relationships across large and complex organizations and to communicate effectively and influence senior leadership. - Project management or other experience managing projects - Strong Microsoft Office Suite, PowerPoint and Excel, and document management skills. Preferred Qualifications - Experience in the Healthcare Insurance Industry - Demonstrated ability to thrive in highly complex environments - Experience with AI tools Education Bachelor's Degree or related experience Pay Range The typical pay range for this role is: $67,900.00 - $199,144.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Manage a set of Partners to achieve sales and profit goals by selling Vonage UCaaS and CPaaS services through resellers/channels • Establish productive, professional relationships with key personnel in assigned partner accounts • Facilitate all communications with partners; channel activities, marketing programs, sales documents, product roll outs, quotes, pricing, proposals, and support resources • Proactively assesses, clarifies, and validates partner needs on an ongoing basis • Manage sales pipeline, forecast monthly sales and identify new business opportunities • Lead solution development efforts that best address end user needs, while coordinating the involvement of all necessary internal and partner personnel • Stay current with latest developments in marketplace and competitor activities • Prospect and recruit new partners • Evaluate partner sales performance and recommend improvements • Achieve assigned sales quota

***Remote and must live in Illinois or Missouri*** JOB DESCRIPTION Job Summary Provides subject matter expertise and leadership for health plan provider relations activities. Supports network development, network adequacy and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network specifically FQHC's, RHC's, and DME. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures. Essential Job Duties • Successfully engages the plan's highest priority, high-volume and strategic complex provider community providers (including value-based payment (VBP) and other alternative payment method (APM) contracts to ensure provider satisfaction, facilitate education on key Molina initiatives, and improve coordination and partnership between the health plan and contracted providers. • Serves as the primary point of contact between Molina health plan and the for non-complex provider community that services Molina members, including but not limited to fee-for-service (FFS) and pay-for-performance (P4P) providers. • Collaborates directly with the plan’s external providers to educate, advocate and engage as valuable partners - ensuring knowledge of and compliance with Molina policies and procedures while achieving the highest level of customer service; effectively drives timely issue resolution, electronic medical record (EMR) connectivity, and provider portal adoption. • Resolves complex provider issues that may cross departmental lines including contracting, finance, quality, operations, and may involve senior leadership. • Conducts regular provider site visits within assigned region/service area; determines daily or weekly schedule, to meet or exceed the plan's monthly site visit goals. Proactively engages with the provider and staff to determine; for example, non-compliance with Molina policies/procedures or Centers for Medicare and Medicaid Services (CMS) guidelines/regulations, or to assess the non-clinical quality of customer service provided to Molina members. • Provides on-the-spot training and education as needed, including counseling providers diplomatically, while retaining a positive working relationship. • Independently troubleshoots provider problems as they arise, and takes initiative in preventing and resolving issues between the provider and the plan whenever possible. The types of questions, issues or problems that may emerge during visits are unpredictable and may range from simple to very complex or sensitive matters. • Initiates, coordinates and participates in problem-solving meetings between the provider and Molina stakeholders, including senior leadership and physicians (examples include: issues related to utilization management, pharmacy, quality of care, and correct coding). • Independently delivers training and presentations to assigned providers and their staff - answering questions that come up on behalf of the health plan; may also deliver training and presentations to larger groups, such as leaders and management of provider offices, including large multispecialty groups or health systems, executive level decision makers, association meetings, and joint operating committees (JOCs). • Performs an integral role in network management, by monitoring and enforcing company policies and procedures, while increasing provider effectiveness by educating and promoting participation in various Molina initiatives; examples of such initiatives include: administrative cost-effectiveness, member satisfaction - Consumer Assessment of Healthcare Providers and Systems (CAHPS), regulatory-related, Molina quality programs, and taking advantage of electronic solutions (electronic data interchange (EDI), EMR, provider portal, provider website, etc.). • Oversees and demonstrates accountability for provider satisfaction survey results. • Develops and deploys strategic network planning tools to drive provider relations and contracting strategy across the enterprise. • Facilitates strategic planning and documentation of network management standards and processes (effectiveness is tied to financial and quality indicators). • Works collaboratively with functional business unit stakeholders to lead and/or support various provider services functions with an emphasis on developing and implementing standards and best practice sharing across the organization. • Navigates the matrix team environment including: new markets provider/contract support services, resolution support, and national contract management support services. • Serves as a subject matter expert for the provider relations function. • Provides training, mentoring, and support to new and existing provider relations team members. • Role requires 80%+ same-day or overnight travel (extent of same-day or overnight travel will depend on the specific health plan service area). Required Qualifications • At least 6 years of provider services experience, including experience supporting individual/group providers, hospitals, integrated delivery systems, and ancillary providers with Medicaid, Medicare, and or Marketplace products, or equivalent combination of relevant education and experience. • Strong understanding of the health care delivery system, including government-sponsored health plans. • Experience with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc. • Previous experience with community agencies and providers. • Strong organizational skills and attention to detail. • Ability to manage multiple tasks and deadlines effectively. • Experience with preparing and presenting formal presentations. • Strong interpersonal skills, including ability to interface with providers and medical office staff. • Ability to work in a cross-functional highly matrixed organization. • Strong verbal and written communication skills. • Microsoft Office suite and applicable software programs proficiency. Preferred Qualifications • Management/leadership experience. • Contract negotiation experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

• Execute the enterprise differentiation and storytelling plan: Support delivery of the differentiation and storytelling roadmap set by the Chief Storyteller; Help translate strategy, priorities, and performance updates into clear narratives and assets • Develop differentiation and storytelling assets: Draft and refine proof points, positioning, stories, slides, briefs, talking points, and summaries; Adapt core messages for different audiences, forums, and geographies; Ensure content is clear, consistent, and on brand • Source and shape stories: Work with teams across Growth Office, Sales, Marketing, HR, Areas/Regions and Delivery to gather inputs; Help identify strong client, partner, and people stories, data & proof points; Shape raw material into compelling, easy to understand outputs • Support positioning, storytelling & differentiation programs: Coordinate inputs, reviews, and approvals; Track progress and follow through on storytelling initiatives; Maintain simple planning and reporting to keep work moving • Enable leaders: Support leaders with preparation for key moments such as town halls, leadership meetings, and client events; Help ensure messages are aligned and consistent.