• Manage a set of Partners to achieve sales and profit goals by selling Vonage UCaaS and CPaaS services through resellers/channels • Establish productive, professional relationships with key personnel in assigned partner accounts • Facilitate all communications with partners; channel activities, marketing programs, sales documents, product roll outs, quotes, pricing, proposals, and support resources • Proactively assesses, clarifies, and validates partner needs on an ongoing basis • Manage sales pipeline, forecast monthly sales and identify new business opportunities • Lead solution development efforts that best address end user needs, while coordinating the involvement of all necessary internal and partner personnel • Stay current with latest developments in marketplace and competitor activities • Prospect and recruit new partners • Evaluate partner sales performance and recommend improvements • Achieve assigned sales quota

***Remote and must live in Illinois or Missouri*** JOB DESCRIPTION Job Summary Provides subject matter expertise and leadership for health plan provider relations activities. Supports network development, network adequacy and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network specifically FQHC's, RHC's, and DME. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures. Essential Job Duties • Successfully engages the plan's highest priority, high-volume and strategic complex provider community providers (including value-based payment (VBP) and other alternative payment method (APM) contracts to ensure provider satisfaction, facilitate education on key Molina initiatives, and improve coordination and partnership between the health plan and contracted providers. • Serves as the primary point of contact between Molina health plan and the for non-complex provider community that services Molina members, including but not limited to fee-for-service (FFS) and pay-for-performance (P4P) providers. • Collaborates directly with the plan’s external providers to educate, advocate and engage as valuable partners - ensuring knowledge of and compliance with Molina policies and procedures while achieving the highest level of customer service; effectively drives timely issue resolution, electronic medical record (EMR) connectivity, and provider portal adoption. • Resolves complex provider issues that may cross departmental lines including contracting, finance, quality, operations, and may involve senior leadership. • Conducts regular provider site visits within assigned region/service area; determines daily or weekly schedule, to meet or exceed the plan's monthly site visit goals. Proactively engages with the provider and staff to determine; for example, non-compliance with Molina policies/procedures or Centers for Medicare and Medicaid Services (CMS) guidelines/regulations, or to assess the non-clinical quality of customer service provided to Molina members. • Provides on-the-spot training and education as needed, including counseling providers diplomatically, while retaining a positive working relationship. • Independently troubleshoots provider problems as they arise, and takes initiative in preventing and resolving issues between the provider and the plan whenever possible. The types of questions, issues or problems that may emerge during visits are unpredictable and may range from simple to very complex or sensitive matters. • Initiates, coordinates and participates in problem-solving meetings between the provider and Molina stakeholders, including senior leadership and physicians (examples include: issues related to utilization management, pharmacy, quality of care, and correct coding). • Independently delivers training and presentations to assigned providers and their staff - answering questions that come up on behalf of the health plan; may also deliver training and presentations to larger groups, such as leaders and management of provider offices, including large multispecialty groups or health systems, executive level decision makers, association meetings, and joint operating committees (JOCs). • Performs an integral role in network management, by monitoring and enforcing company policies and procedures, while increasing provider effectiveness by educating and promoting participation in various Molina initiatives; examples of such initiatives include: administrative cost-effectiveness, member satisfaction - Consumer Assessment of Healthcare Providers and Systems (CAHPS), regulatory-related, Molina quality programs, and taking advantage of electronic solutions (electronic data interchange (EDI), EMR, provider portal, provider website, etc.). • Oversees and demonstrates accountability for provider satisfaction survey results. • Develops and deploys strategic network planning tools to drive provider relations and contracting strategy across the enterprise. • Facilitates strategic planning and documentation of network management standards and processes (effectiveness is tied to financial and quality indicators). • Works collaboratively with functional business unit stakeholders to lead and/or support various provider services functions with an emphasis on developing and implementing standards and best practice sharing across the organization. • Navigates the matrix team environment including: new markets provider/contract support services, resolution support, and national contract management support services. • Serves as a subject matter expert for the provider relations function. • Provides training, mentoring, and support to new and existing provider relations team members. • Role requires 80%+ same-day or overnight travel (extent of same-day or overnight travel will depend on the specific health plan service area). Required Qualifications • At least 6 years of provider services experience, including experience supporting individual/group providers, hospitals, integrated delivery systems, and ancillary providers with Medicaid, Medicare, and or Marketplace products, or equivalent combination of relevant education and experience. • Strong understanding of the health care delivery system, including government-sponsored health plans. • Experience with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc. • Previous experience with community agencies and providers. • Strong organizational skills and attention to detail. • Ability to manage multiple tasks and deadlines effectively. • Experience with preparing and presenting formal presentations. • Strong interpersonal skills, including ability to interface with providers and medical office staff. • Ability to work in a cross-functional highly matrixed organization. • Strong verbal and written communication skills. • Microsoft Office suite and applicable software programs proficiency. Preferred Qualifications • Management/leadership experience. • Contract negotiation experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

• Execute the enterprise differentiation and storytelling plan: Support delivery of the differentiation and storytelling roadmap set by the Chief Storyteller; Help translate strategy, priorities, and performance updates into clear narratives and assets • Develop differentiation and storytelling assets: Draft and refine proof points, positioning, stories, slides, briefs, talking points, and summaries; Adapt core messages for different audiences, forums, and geographies; Ensure content is clear, consistent, and on brand • Source and shape stories: Work with teams across Growth Office, Sales, Marketing, HR, Areas/Regions and Delivery to gather inputs; Help identify strong client, partner, and people stories, data & proof points; Shape raw material into compelling, easy to understand outputs • Support positioning, storytelling & differentiation programs: Coordinate inputs, reviews, and approvals; Track progress and follow through on storytelling initiatives; Maintain simple planning and reporting to keep work moving • Enable leaders: Support leaders with preparation for key moments such as town halls, leadership meetings, and client events; Help ensure messages are aligned and consistent.

Work at Home- Issue Management and Change Manager, Principal Associate We are seeking a highly motivated process professional with excellent organizational and communication skills. A successful Bank Customer Resiliency(BCR) & Consumer Reporting and Protections (CRP) Issue & Change Manager is adaptable, applies integrated thinking, and supports the Bank's risk event standard. They will have a high level of exposure to every aspect of the Bank Collections and Recoveries, Credit Bureau, Bankruptcy, SCRA, from data management to regulatory compliance. They will proactively identify and resolve issues identified and will be critical to the strengthening of our Well Managed processes as we scale. The Issue & Change Management Lead will be tasked with creating a process to centralize issues and ad hoc requests to improve our processes. They will be responsible for leading change management objectives that include planning the change, managing the change, and monitoring/reinforcing the change. They will work closely with all stakeholders internal and external to BCR & CRP to build advocates for many initiatives that BCR &CRP is driving. If you are curious and eager to learn new things, love problem solving, have a deep reverence for risk and process management, this may be the role for you! Tasks and Responsibilities include: - Collaborate with process owners, operations, and accountable executives to influence results that have a direct impact on the company's mission. - Support business documentation changes and updates - Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable. - Leading change management and building advocates for initiatives - Collaborating with teams across the enterprise to build engaging and compelling content and experiences - Building relationships within technology, vendors, and various stakeholders to help remediate issues and drive change - Write, proofread, and edit communications needed to support strategic plans - Deliver engaging content and experiences that brings strategies to life and raises associate engagement and advocacy - Work effectively in cross-functional teams to advance the team and leadership's change strategy and implement a range of creative solutions to reach key target audiences - Understand the intent of our partners (e.g. Product Owners, Compliance, Legal, etc.) to effectively consult and develop change management plans - Manage PRIME events/issues contaminant and remediation - Manage a team with up to three (3) direct reports - Manage all PRIME events/issues, Complaints, and Research/Remediation autonomously - Drive trending analysis and look to create transparency upstream to drive end to end efficiencies - Develop strategies to improve issue management, reporting and analysis using data and technology We are looking for someone who can consult and drive efforts across multiple groups, who is obsessed with inspiring change through innovative experiences, content, and storytelling. A successful candidate will: - Work closely with leadership to build out, manage, and execute strategic, creative campaigns through editorial, video, and graphic content - Develop and execute successful change strategies including executive-level leader communications support and setting metrics to measure success - Possess exceptionally strong written and verbal communication skills - Present complex, subject matter in a clear, concise, and compelling manner - Have experience with Product and how to create a Product roadmap - Provide expertise in relationship building with proven ability to work effectively with multiple customers, including peers, executive leaders, and senior management - Be self-motivated with strong organizational skills, attention to detail, and ability to prioritize - Utilize strong presentation skills and engaging professional presence - Possess an ability to translate technical information to non technical audiences - Easily adapt to change and take on a growth mindset approach Basic Qualifications: - High School diploma, GED, or equivalent certification - At least 2 years of experience in Process Management or Project Management - At least 1 year of experience with Google Suite or Microsoft Office Preferred Qualifications: - Bachelor's Degree or military experience - At least 2 years of experience in risk management - At least 1 year of experience with root cause analysis - At least 1 year of Agile experience Work from Home Technology Requirements - Secure home office environment that is free from background noise and distractions - Reliable private internet connection that is not supplied via cellular data or hotspot is required - A private network that is password protected where you have ownership or line of site sight to every device on the network - Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) - Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions - Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider - To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page - Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements: This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $98,900 - $112,900 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for Principal Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).