Work at Home- Issue Management and Change Manager, Principal Associate We are seeking a highly motivated process professional with excellent organizational and communication skills. A successful Bank Customer Resiliency(BCR) & Consumer Reporting and Protections (CRP) Issue & Change Manager is adaptable, applies integrated thinking, and supports the Bank's risk event standard. They will have a high level of exposure to every aspect of the Bank Collections and Recoveries, Credit Bureau, Bankruptcy, SCRA, from data management to regulatory compliance. They will proactively identify and resolve issues identified and will be critical to the strengthening of our Well Managed processes as we scale. The Issue & Change Management Lead will be tasked with creating a process to centralize issues and ad hoc requests to improve our processes. They will be responsible for leading change management objectives that include planning the change, managing the change, and monitoring/reinforcing the change. They will work closely with all stakeholders internal and external to BCR & CRP to build advocates for many initiatives that BCR &CRP is driving. If you are curious and eager to learn new things, love problem solving, have a deep reverence for risk and process management, this may be the role for you! Tasks and Responsibilities include: - Collaborate with process owners, operations, and accountable executives to influence results that have a direct impact on the company's mission. - Support business documentation changes and updates - Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable. - Leading change management and building advocates for initiatives - Collaborating with teams across the enterprise to build engaging and compelling content and experiences - Building relationships within technology, vendors, and various stakeholders to help remediate issues and drive change - Write, proofread, and edit communications needed to support strategic plans - Deliver engaging content and experiences that brings strategies to life and raises associate engagement and advocacy - Work effectively in cross-functional teams to advance the team and leadership's change strategy and implement a range of creative solutions to reach key target audiences - Understand the intent of our partners (e.g. Product Owners, Compliance, Legal, etc.) to effectively consult and develop change management plans - Manage PRIME events/issues contaminant and remediation - Manage a team with up to three (3) direct reports - Manage all PRIME events/issues, Complaints, and Research/Remediation autonomously - Drive trending analysis and look to create transparency upstream to drive end to end efficiencies - Develop strategies to improve issue management, reporting and analysis using data and technology We are looking for someone who can consult and drive efforts across multiple groups, who is obsessed with inspiring change through innovative experiences, content, and storytelling. A successful candidate will: - Work closely with leadership to build out, manage, and execute strategic, creative campaigns through editorial, video, and graphic content - Develop and execute successful change strategies including executive-level leader communications support and setting metrics to measure success - Possess exceptionally strong written and verbal communication skills - Present complex, subject matter in a clear, concise, and compelling manner - Have experience with Product and how to create a Product roadmap - Provide expertise in relationship building with proven ability to work effectively with multiple customers, including peers, executive leaders, and senior management - Be self-motivated with strong organizational skills, attention to detail, and ability to prioritize - Utilize strong presentation skills and engaging professional presence - Possess an ability to translate technical information to non technical audiences - Easily adapt to change and take on a growth mindset approach Basic Qualifications: - High School diploma, GED, or equivalent certification - At least 2 years of experience in Process Management or Project Management - At least 1 year of experience with Google Suite or Microsoft Office Preferred Qualifications: - Bachelor's Degree or military experience - At least 2 years of experience in risk management - At least 1 year of experience with root cause analysis - At least 1 year of Agile experience Work from Home Technology Requirements - Secure home office environment that is free from background noise and distractions - Reliable private internet connection that is not supplied via cellular data or hotspot is required - A private network that is password protected where you have ownership or line of site sight to every device on the network - Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) - Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions - Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider - To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page - Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements: This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $98,900 - $112,900 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for Principal Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary The Supervisor, Care Management Support, oversees Curana's non-clinical support staff. Their team is comprised of Medical Assistants who round on Curana patients residing in Senior Living Communities and virtual non-clinical staff who support administrative tasks (i.e., facilitating lab orders, medication refill requests, managing patient and family calls, and census management). Essential Duties & Responsibilities Leadership and Team Supervision - Hire and conduct new employee orientation for non-clinical support staff. - Evaluate workload, priorities, and adjust allocation of time and resources to increase efficiency and effectiveness. - Collaborate with the Manager of Care Management Operations on operational issues, staffing, and program needs, and present a solution for issues. - Facilitate and lead team weekly meetings to discuss performance, upcoming training, and ensure the team’s alignment on new workflows as applicable. - Review and approve payroll, track attendance, and oversee employee leave, FMLA, and call-offs. Program Management Support - Educate the support team on Curana workflows, policies, and procedures. - Implement and monitor new care management programs. - Perform quality assurance audits on virtual and on-site staff. Other tasks as assigned Qualifications Required Skills - Demonstrated care coordination knowledge and familiarity with non-clinical provider support functions like scheduling appointments and EMR management. - Proficient computer skills and exhibits knowledge in using various Microsoft Office applications. - Excellent organizational and time management skills with the ability to prioritize tasks. - Willingness to travel to local or out-of-state Senior Living Communities. - Demonstrated strategic thinking with the ability to identify opportunities for process improvement. Required Education and Experience - Associate degree in a healthcare-related field or healthcare certification. - Minimum 2 years in a supervisory or leadership role. - 2+ years' experience working in a medical office, Senior Living Community, or other related fields Travel Requirements: - Remote position requires a reliable high-speed internet connection. - Occasional travel to local or out of state Senior Living Communities. We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

• Identify and develop new industries, application, and growth opportunities in rubber and composites • Lead new product commercialization by defining use cases, presenting technologies, and aligning with sales/marketing • Oversee trade shows and industry events, ensuring strong technical representation and accurate marketing content • Collaborate cross functionally to ensure consistent technical messaging and support across all markets • Support product line simplification initiatives and clearly communicate strategy changes to distribution and sales • Build and maintain key industry, supplier, and distributor relationships to advance development initiatives

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Hours: Monday - Friday , 8:00 AM - 5:00 PM Central Position Summary/Mission Community Care Case Manager use a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost effective outcomes. Fundamental Components & Physical Requirements Acts as a liaison with member/client /family, employer, provider(s), insurance companies, and healthcare personnel as appropriate. Implements and coordinates all case management activities relating to catastrophic cases and chronically ill members/clients across the continuum of care that can include consultant referrals, home care visits, the use of community resources, and alternative levels of care. Interacts with members/clients telephonically or in person. May be required to meet with members/clients in their homes, worksites, or physician’s office to provide ongoing case management services. Assesses and analyzes injured, acute, or chronically ill members/clients medical and/or vocational status; develops a plan of care to facilitate the member/client’s appropriate condition management to optimize wellness and medical outcomes, aid timely return to work or optimal functioning, and determination of eligibility for benefits as appropriate. Communicates with member/client and other stakeholders as appropriate (e.g., medical providers, attorneys, employers and insurance carriers) telephonically or in person. Prepares all required documentation of case work activities as appropriate. Interacts and consults with internal multidisciplinary team as indicated to help member/client maximize best health outcomes. May make outreach to treating physician or specialists concerning course of care and treatment as appropriate. Provides educational and prevention information for best medical outcomes. Applies all laws and regulations that apply to the provision of rehabilitation services; applies all special instructions required by individual insurance carriers and referral sources. Conducts an evaluation of members/clients’ needs and benefit plan eligibility and facilitates integrative functions using clinical tools and information/data. Utilizes case management processes in compliance with regulatory and company policies and procedures. Facilitates appropriate condition management, optimize overall wellness and medical outcomes, appropriate and timely return to baseline, and optimal function or return to work. Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes, as well as opportunities to enhance a member’s/client’s overall wellness through integration. Monitors member/client progress toward desired outcomes through assessment and evaluation. Required Background Experience: -Registered Nurse with active state license in Illinois or any active compact license. -Minimum 3+ years clinical practical experience preference: (diabetes, CHF, CKD, post-acute care, hospice, palliative care, cardiac) with Medicare members. -Minimum 2+ years CM, discharge planning and/or home health care coordination experience Preferred Background Experience: -Bilingual preferred -Certified Case Manager is preferred. -Additional national professional certification (CRC, CDMS, CRRN, COHN, or CCM) is preferred, but not required -Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications. -Efficient and Effective computer skills including navigating multiple systems and keyboarding -Willing and able to obtain multi state RN licenses if needed, company will provide. Education Requirements: • Associate's degree or Nursing Diploma Required • Bachelor’s degree Preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,575.00 - $142,576.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.