• Under general supervision, assesses claim information, references contracts and performs calculations and other functions to accomplish the processing and payment of insurance claims of a complicated or non-routine nature • Interprets contract information and communicates with outside parties to obtain information and coordinate coverage • Performs claim research and adjustments • Successfully completes all training programs as required for the level • Processes claims for two products or claim types (dental, hospital, medical, ITS, FEP) • Responds to written inquiries from internal and external customers as business needs dictate

Role Description The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority. National General is looking for motivated early-career professionals and recent college graduates to launch a rewarding career as Claims Adjuster Trainees! This is a great opportunity to gain hands-on experience, build valuable skills, and grow within the insurance industry. In this role, you’ll learn how to: - Investigate automobile accidents - Gather key information such as police reports and witness statements - Verify coverage - Help determine liability You’ll play an important role in guiding customers through challenging situations with empathy and professionalism. We’re looking for candidates in the Central Time Zone who are curious, detail-oriented, and organized, with the ability to adapt in a fast-paced environment. Strong communication skills, a willingness to handle difficult conversations, and an interest in problem-solving and investigative work will set you up for success. If you’re looking to kickstart your career, make an impact, and develop skills that grow with you—this could be the perfect opportunity! Qualifications - Curious and detail-oriented - Organized with the ability to adapt in a fast-paced environment - Strong communication skills - Willingness to handle difficult conversations - Interest in problem-solving and investigative work Requirements - Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages) - Identifies customer needs and works to meet those needs using appropriate customer service skills - Applies a basic understanding of systems and technology used within the company - Partners to determine subrogation or fraud potential and how to handle - Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department - Begins recognizing and identifying body parts of a vehicle and other potential property damage Supervisory Responsibilities This job does not have supervisory duties. Skills - Change Agility - Collaboration - Communication - Conflict Resolution - Customer Satisfaction - Customer Service - De-Escalation - Detail-Oriented - Investigative Thinking - Multitasking - Organizing Compensation Base compensation offered for this role is $22.84 – 29.57/hour and is based on experience and qualifications.

Role Description Reviews and evaluates Medicare Supplement claims to ensure accurate, timely, and thorough processing. Analyzes claim information to determine appropriate next steps while ensuring compliance with internal policies and regulatory requirements and delivering a high-quality customer experience. Qualifications - Current working knowledge within Hospital Indemnity and Hospital Indemnity product knowledge. - Current working experience in Hospital Indemnity call center skills. - Current experience within the Hospital Indemnity business area/acumen, with the ability to work independently and collaboratively while maintaining a positive, team-oriented approach. - Strong analytical, organizational, and decision-making skills with close attention to detail. - Excellent communication and customer service skills, with proficiency in common computer systems and the ability to manage complex or escalated situations. - Promotes a culture of diversity and inclusion, values different ideas and opinions, and listens courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Evaluate and process complex Medicare Supplement claims by reviewing medical records, contract language, and supporting documentation to determine accurate payment or denial decisions. - Analyze claim information, process transactions, and communicate with internal and external customers to obtain details, resolve inquiries, and finalize claims. - Deliver high-quality customer service across phone, email, and written correspondence while resolving issues and creating clear explanations of claim determinations. - Ensure compliance with company policies, regulatory requirements, and department standards while identifying potential referrals (e.g., legal, underwriting, special investigations). - Contribute to team success through knowledge sharing, training support, process improvement initiatives, and maintaining strong relationships with customers and colleagues. Benefits - Hourly Wage: $21.25, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.

Title: Claims Specialist, Workers Compensation - West Region Location: CA and WA Job Description: Job Category Claims Subcategory Casualty Claims Typical Starting Salary $69,800 to $93,000 Minimum Salary $61,000.00 Maximum Salary $113,000.00 Schedule Full-Time Flexible Time Off Annual Accrual - days 15 Description Are you looking for an opportunity to join a fast-growing company that consistently outpaces the industry in year-over-year growth? Liberty Mutual offers an exciting opening for a Workers Compensation Claims Specialist within the West Region! As a Workers Compensation Claims Specialist, you will work within a Claims Team, using the latest technology to review, analyze, and process claims that are routinely characterized as moderately complex to complex within assigned authority limits. This includes making decisions about liability/compensability, evaluating losses, negotiating settlements, and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. You may also assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads. Depending on your overall skills and experience, you may be considered as a Claims Specialist II, Senior Claims Specialist I, or Senior Claims Specialist II. The salary range posted reflects the varying pay scale across various locations. Candidates must reside within 50 miles of Lake Oswego, OR; and Chandler, AZ; and will be required to work onsite twice a month. Candidates residing in CA and WA will be considered in all locations and may be eligible for 100% remote work. Please note that this policy is subject to change. Responsibilities: - Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages. - Determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. - Refers to claim to subrogation group or Special Investigations Unit as appropriate. - Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. - Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. - Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. - Acts as senior technical professional on team, assisting team members with escalated issues. - Mentors and trains new team members. - Participates in Quality Review process. - Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. - Performs other duties as assigned. To be considered for the role, candidates should possess the following: - Minimum of 2 years of experience in Workers' Compensation claims handling lost time and litigated claims. Direct claims handling experience from investigation through resolution is required. Qualifications - BS/BA degree or equivalent work experience. - Minimum of 2 years experience in claims adjustment, general insurance or formal claims training. - Required to obtain and maintain all applicable licenses. - Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). - Knowledge of claims investigation techniques, medical terminology and legal aspects of claims. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices - California - Los Angeles Incorporated - Los Angeles Unincorporated - Philadelphia - San Francisco