Role Description The Tekion Performance Consultant will serve as a strategic advisor to Helion clients, helping dealerships improve operational efficiency and profitability by maximizing the capabilities of the Tekion platform. This role is highly consultative and client-facing. The ideal candidate brings first-hand dealership operational experience, combined with a deep understanding of Tekion and how it supports dealership workflows across departments. Rather than focusing solely on implementation, this role focuses on performance optimization — helping dealerships align their operational processes with Tekion’s capabilities to drive measurable improvements across fixed operations, variable operations, and financial reporting. Key Responsibilities - Client Advisory & Operational Consulting - Serve as a trusted advisor to dealership leadership including Dealer Principals, General Managers, and department leaders. - Evaluate dealership workflows and identify opportunities to improve efficiency, reporting accuracy, and profitability using Tekion. - Provide consultative guidance on how dealerships can best leverage Tekion functionality to support their business objectives. - Tekion Platform Optimization - Advise clients on best practices for utilizing Tekion modules including service, parts, CRM, accounting, and sales. - Help dealerships move beyond basic system usage to fully optimized operational workflows. - Identify gaps in process alignment and recommend improvements that leverage Tekion’s capabilities. - Dealership Operations Expertise - Apply deep knowledge of dealership operations, with particular emphasis on fixed operations (service and parts). - Help dealership teams align real-world processes with system capabilities. - Provide guidance on reporting, operational visibility, and performance tracking within Tekion. - Systems & Integration Awareness - Understand how Tekion interacts with OEM integrations, third-party vendor systems, and dealership technology stacks. - Provide guidance during DMS transitions or system changes that impact dealership workflows. - Coordinate with Helion’s technical teams and client stakeholders to ensure system alignment. - Transition & Project Support - Support Helion’s project management team during dealership transitions to Tekion. - Provide subject matter expertise during onboarding and operational alignment phases of DMS migrations. - Help coordinate communication between dealership teams, DMS providers, and IT stakeholders. - Practice Development - Contribute to the growth of Helion’s Tekion consulting capabilities. - Help develop best practices, playbooks, and frameworks for Tekion optimization engagements. - Identify opportunities to expand consulting services with existing Helion clients. Qualifications - Direct experience working in automotive dealership operations (service, parts, accounting, or dealership leadership). - Strong working knowledge of the Tekion Automotive Retail Cloud (ARC) platform. - Deep understanding of dealership workflows, particularly within fixed operations. - Experience advising dealership leadership or department managers on operational improvements. - Excellent communication skills with the ability to translate system capabilities into real business outcomes. Requirements - Experience supporting or participating in a DMS transition to Tekion. - Familiarity with dealership financial reporting and operational KPIs. - Experience working with dealership system integrations and third-party vendors. - Background in dealership management, consulting, or operations leadership. Benefits - Work From Home for most positions. - Paid certification training materials & exam reimbursement. - 100% company-paid medical premiums (individual coverage) + company-funded HRA. - Dental & Vision Insurance. - Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave. - 401(k) with company match. - Company-paid Life & Long-Term Disability insurance. - Supplemental life & short-term disability options. - …and more!