HELION TECHNOLOGIES INC

Role Description Helion is actively recruiting for a new Team Member on our Account Management team, as a Client Technology Manager. The Client Technology Manager is responsible for developing and maintaining a trusting, responsive customer relationship that results in successful technology planning and overall customer satisfaction. They oversee the complete resolution on escalated technical issues, and solicit feedback through regular client visits. The Client Technology Manager also ensures the client’s network, desktop, security, and voice communications remain “state of the art” and fully capable of supporting their business. Additional Responsibilities - Builds relationships, fosters collaboration and works as an effective business partner across Helion. - Builds and sustains effective working relationships with client contacts in assigned portfolio. - Presents our Decisive Competitive Edge to ensure client retention. - Communicates contract decisions to Sales and Leadership teams. - Serves as liaison to customers for all Helion interdepartmental interactions regarding customer’s technology projects and service issues. - Contacts existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. - Selects the correct products or assists customers in making production selections, based on customers’ needs, product specifications, and applicable regulations. - Emphasizes product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations. - Coordinates the quoting process for purchased equipment, acquires necessary approvals and ensures smooth transition of upgrades to Project Management for configuration/deployment. - Collaborates with Project and Technical teams to implement additional products and services. - Fosters relationships with 3rd party vendors to enhance the client experience by presenting them with their best proposal options. - Conducts feature/product training on new technology and device. Qualifications - Bachelor’s Degree - 5-10 years’ experience in Account Management - Experience managing portfolio of 10+ clients, ranging from 100-2,000 users - Technology Advisory/IT Sales Experience highly preferred Requirements - Ability to lead product training - Ability to assess data, identify trends, and provide recommendations and solutions - Embraces change and actively supports through words and actions - Maintains stable performance and interpersonal relationships when under pressure; presents a positive disposition and productively uses time and energy under stress Benefits - Work From Home for most positions - Paid certification training materials & exam reimbursement - 100% company-paid medical premiums (individual coverage) + company-funded HRA - Dental & Vision Insurance - Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave - 401(k) with company match - Company-paid Life & Long-Term Disability insurance - Supplemental life & short-term disability options - …and more!

Role Description The Tekion Performance Consultant will serve as a strategic advisor to Helion clients, helping dealerships improve operational efficiency and profitability by maximizing the capabilities of the Tekion platform. This role is highly consultative and client-facing. The ideal candidate brings first-hand dealership operational experience, combined with a deep understanding of Tekion and how it supports dealership workflows across departments. Rather than focusing solely on implementation, this role focuses on performance optimization — helping dealerships align their operational processes with Tekion’s capabilities to drive measurable improvements across fixed operations, variable operations, and financial reporting. Key Responsibilities - Client Advisory & Operational Consulting - Serve as a trusted advisor to dealership leadership including Dealer Principals, General Managers, and department leaders. - Evaluate dealership workflows and identify opportunities to improve efficiency, reporting accuracy, and profitability using Tekion. - Provide consultative guidance on how dealerships can best leverage Tekion functionality to support their business objectives. - Tekion Platform Optimization - Advise clients on best practices for utilizing Tekion modules including service, parts, CRM, accounting, and sales. - Help dealerships move beyond basic system usage to fully optimized operational workflows. - Identify gaps in process alignment and recommend improvements that leverage Tekion’s capabilities. - Dealership Operations Expertise - Apply deep knowledge of dealership operations, with particular emphasis on fixed operations (service and parts). - Help dealership teams align real-world processes with system capabilities. - Provide guidance on reporting, operational visibility, and performance tracking within Tekion. - Systems & Integration Awareness - Understand how Tekion interacts with OEM integrations, third-party vendor systems, and dealership technology stacks. - Provide guidance during DMS transitions or system changes that impact dealership workflows. - Coordinate with Helion’s technical teams and client stakeholders to ensure system alignment. - Transition & Project Support - Support Helion’s project management team during dealership transitions to Tekion. - Provide subject matter expertise during onboarding and operational alignment phases of DMS migrations. - Help coordinate communication between dealership teams, DMS providers, and IT stakeholders. - Practice Development - Contribute to the growth of Helion’s Tekion consulting capabilities. - Help develop best practices, playbooks, and frameworks for Tekion optimization engagements. - Identify opportunities to expand consulting services with existing Helion clients. Qualifications - Direct experience working in automotive dealership operations (service, parts, accounting, or dealership leadership). - Strong working knowledge of the Tekion Automotive Retail Cloud (ARC) platform. - Deep understanding of dealership workflows, particularly within fixed operations. - Experience advising dealership leadership or department managers on operational improvements. - Excellent communication skills with the ability to translate system capabilities into real business outcomes. Requirements - Experience supporting or participating in a DMS transition to Tekion. - Familiarity with dealership financial reporting and operational KPIs. - Experience working with dealership system integrations and third-party vendors. - Background in dealership management, consulting, or operations leadership. Benefits - Work From Home for most positions. - Paid certification training materials & exam reimbursement. - 100% company-paid medical premiums (individual coverage) + company-funded HRA. - Dental & Vision Insurance. - Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave. - 401(k) with company match. - Company-paid Life & Long-Term Disability insurance. - Supplemental life & short-term disability options. - …and more!