• Deliver prompt and accurate claims service to policyholders and agents for both multi-peril crop insurance (MPCI) and crop hail claims • Complete field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments • Partner with Field Claims Manager to ensure effective and efficient claims operations • Accurately document, process and transmit loss information • Provide overflow support to Compliance Department of quality control audits for Federal Crop Insurance Corporation (FCIC and Crop Hail) • Build and maintain relationships with customers by providing timely and accurate policy service • Coach claims adjusting team by supporting and mentoring team members

• Provide technical guidance and analysis for complex and high-value claims • Assist in implementing and maintaining claims management strategies • Maintain comprehensive knowledge of insurance guidelines and policies • Build and maintain relationships with stakeholders • Manage a portfolio of complex or high-value claims • Act as an escalation point for customer complaints • Provide senior technical expertise and mentoring for team development • Engage with the team to encourage partner relationships • Support process improvement through negotiation and dispute resolution

• Under general supervision, assesses claim information, references contracts and performs calculations and other functions to accomplish the processing and payment of insurance claims of a complicated or non-routine nature • Interprets contract information and communicates with outside parties to obtain information and coordinate coverage • Performs claim research and adjustments • Successfully completes all training programs as required for the level • Processes claims for two products or claim types (dental, hospital, medical, ITS, FEP) • Responds to written inquiries from internal and external customers as business needs dictate

Role Description The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority. National General is looking for motivated early-career professionals and recent college graduates to launch a rewarding career as Claims Adjuster Trainees! This is a great opportunity to gain hands-on experience, build valuable skills, and grow within the insurance industry. In this role, you’ll learn how to: - Investigate automobile accidents - Gather key information such as police reports and witness statements - Verify coverage - Help determine liability You’ll play an important role in guiding customers through challenging situations with empathy and professionalism. We’re looking for candidates in the Central Time Zone who are curious, detail-oriented, and organized, with the ability to adapt in a fast-paced environment. Strong communication skills, a willingness to handle difficult conversations, and an interest in problem-solving and investigative work will set you up for success. If you’re looking to kickstart your career, make an impact, and develop skills that grow with you—this could be the perfect opportunity! Qualifications - Curious and detail-oriented - Organized with the ability to adapt in a fast-paced environment - Strong communication skills - Willingness to handle difficult conversations - Interest in problem-solving and investigative work Requirements - Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages) - Identifies customer needs and works to meet those needs using appropriate customer service skills - Applies a basic understanding of systems and technology used within the company - Partners to determine subrogation or fraud potential and how to handle - Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department - Begins recognizing and identifying body parts of a vehicle and other potential property damage Supervisory Responsibilities This job does not have supervisory duties. Skills - Change Agility - Collaboration - Communication - Conflict Resolution - Customer Satisfaction - Customer Service - De-Escalation - Detail-Oriented - Investigative Thinking - Multitasking - Organizing Compensation Base compensation offered for this role is $22.84 – 29.57/hour and is based on experience and qualifications.