• Monitor and manage EDR and XDR platforms to identify and respond to security threats • Perform continuous security monitoring within the SOC environment • Analyze security logs and telemetry data for suspicious activity • Investigate and respond to security incidents • Conduct threat analysis and root cause investigations • Collaborate with SOC team members to contain and remediate incidents • Maintain incident documentation and produce security reports • Tune and optimize detection rules and alerts

• Conduct thorough end-to-end quality assurance testing of Tableau dashboards to ensure accuracy, usability, and performance. Identify and document visualization errors, data integration issues, and user experience improvements. • Examine and optimize SQL queries used for dashboard data sourcing. Ensure queries are free from errors, well documented, and consistent with stakeholder requirements. Perform backend validation. Support QA efforts for data quality checks and validation in both relational and non-relational databases. • Develop comprehensive test plans and test cases for both new and existing features. Execute detailed test scenarios and maintain meticulous records of tests and outcomes to ensure consistency and repeatability. Work within an Agile framework, contributing to the QA process for user stories and sprints. • Work to ensure that HighLevel's set of documentation for dashboards and source transformations is as complete and accurate as possible. Maintain a library of reports/dashboards that provides users the ability to easily find reports/dashboards based on the business need. • Continuously improve the QA testing processes and practices to enhance efficiency and effectiveness. Advocate for best practices in quality assurance, including automation where appropriate. Generate and present clear, insightful reports on QA results, including defect density, test coverage, and overall data quality status, to relevant stakeholders, streamline and automate reporting processes for efficiency and scalability.

• Performing technical support services to include technical assessments of technology as defined by the Customer, Quality Assurance of submitted work product, and testing/deployment support for the TRM Application • Delivering integrated strategic, technical, engineering, and programmatic support needed for the Target State Architecture and Migration Plan and for the continued evolution of the systems used by VA to accomplish its mission • Availability during core working hours both for the government Customer and team members • Conducting research, analyzing data, identifying trends, and preparing reports • Analyzing programs, procedures, and systems and making recommendations for optimization and improvement • Understanding project requirements and making recommendations both internally and to the Customer • Identifying and resolving issues and problems • Contributing to the development and delivery of contract deliverables in accordance with the PWS

• Conduct research to identify customer trends and provide actionable insights that support departmental objectives. • Respond to and resolve customer problems, grievances, and issues • Assists both internal and external customers with account inquiries and transactions via phone, email, internet chat, and case management system • Take the initiative to start new tasks and projects, and operate outside of their area of influence • Prepare and release payroll files, ensuring accuracy in collections and payments • Conduct a thorough analysis of payroll data to validate correctness and compliance with accounting standards • Monitor transactions for success as well as rejections and errors • Collaborate with banks to resolve issues promptly • Track and analyze funding limits to ensure timely processing of transactions • Perform ancillary Treasury tasks, i.e. stop payments, void checks, ACH Reversals, Trace IDs, etc. • Process Same Day ACH requests while adhering to all guidelines and deadlines to ensure quick and accurate payments • Generate daily summaries of transactions, highlighting trends and anomalies for management review • Identify and escalate issues related to payroll processing, bank transactions, and data accuracy as needed • Perform other duties as may be assigned