• Performing technical support services to include technical assessments of technology as defined by the Customer, Quality Assurance of submitted work product, and testing/deployment support for the TRM Application • Delivering integrated strategic, technical, engineering, and programmatic support needed for the Target State Architecture and Migration Plan and for the continued evolution of the systems used by VA to accomplish its mission • Availability during core working hours both for the government Customer and team members • Conducting research, analyzing data, identifying trends, and preparing reports • Analyzing programs, procedures, and systems and making recommendations for optimization and improvement • Understanding project requirements and making recommendations both internally and to the Customer • Identifying and resolving issues and problems • Contributing to the development and delivery of contract deliverables in accordance with the PWS

• Conduct research to identify customer trends and provide actionable insights that support departmental objectives. • Respond to and resolve customer problems, grievances, and issues • Assists both internal and external customers with account inquiries and transactions via phone, email, internet chat, and case management system • Take the initiative to start new tasks and projects, and operate outside of their area of influence • Prepare and release payroll files, ensuring accuracy in collections and payments • Conduct a thorough analysis of payroll data to validate correctness and compliance with accounting standards • Monitor transactions for success as well as rejections and errors • Collaborate with banks to resolve issues promptly • Track and analyze funding limits to ensure timely processing of transactions • Perform ancillary Treasury tasks, i.e. stop payments, void checks, ACH Reversals, Trace IDs, etc. • Process Same Day ACH requests while adhering to all guidelines and deadlines to ensure quick and accurate payments • Generate daily summaries of transactions, highlighting trends and anomalies for management review • Identify and escalate issues related to payroll processing, bank transactions, and data accuracy as needed • Perform other duties as may be assigned

• Proactively Monitor and Analyze Fraud Trends: Take ownership of fraud trends, analyze fraud controls, and provide recommendations to mitigate fraud. • Manage Key Performance Indicators (KPIs): Own the fraud KPIs for your assigned markets, ensuring they align with and contribute to global metrics. • Develop and Optimize Fraud Rules: Create and manage fraud rules, regularly evaluating their effectiveness by monitoring for good user impact, false negatives, and degradation. Continuously analyze data and trends to develop new rules and alerts. • Contribute to Global Fraud Strategy: Play a key role in the creation, tuning, and monitoring of fraud models. • Collaborate and Share Findings: Consistently share findings with key cross-collaboration partners such as the global fraud analysts, operations, data science, product managers, and engineering teams. Stay informed about business changes in-market, global fraud trends, and provide support to other markets as needed. • Collaborate with PMs and domain experts to define fraud systems requirements • Write efficient SQL queries and work with well-modeled data to generate reliable insights. • Design and analyze experiments (A/B tests), presenting results with statistical rigor and actionable recommendations. • Build and maintain dashboards and reusable metric definitions to enable self-service and consistent decision-making. • Identify patterns, trends, and opportunities proactively and escalate to relevant parties. • Document analyses and results in a central knowledge base to create leverage and prevent duplication.

• Perform behavioral health duties using established guidelines to ensure an appropriate level of care • Plan for the transition to the continuum of care • Review Applied Behavior Analysis evaluations and progress reports for authorization or denial recommendations • Present cases to Autism Joint Case Rounds with medical directors and interdisciplinary team • Evaluate the necessity and appropriateness of behavioral health medical services • Coordinate and assist in implementation of plans for members • Monitor and coordinate services rendered outside of the network • Advocate for the member/family among various sites • Document accurately based on standards of practice and organization policies • Interact and communicate with multidisciplinary teams for continuity and efficiency • Evaluate care by problem solving and participating in quality improvement programs.