• Act as a subject matter expert in on-boarding, off-boarding, and employee lifecycle changes, ensuring a smooth and efficient experience. • Assist with immigration cases, including visa sponsorship, renewals, and compliance, in partnership with external immigration counsel. • Ensure HR policies, work authorization processes, and employment-related compliance requirements align with federal, state, and local regulations. • Support internal and external audits, conducting regular internal data audits and maintaining accurate records. • Manage and update HR systems, process job changes and ensuring data accuracy and compliance across all People Operations processes. • Support Leave of Absence (LOA) requests in partnership with the Benefits team and LOA administrator, ensuring compliance with policies and providing a positive employee experience. • Address complex employee inquiries, serving as an escalation point, providing high-level customer service and problem resolution while meeting team SLAs. • Lead or participate in cross-functional projects or initiatives, such as system implementations or global HR projects, where deeper HR knowledge and strategic input are required. • Support various People team projects, providing insights and expertise on best practices. Take ownership of specific work streams and deliverables, ensuring project goals are met effectively. • Develop and maintain comprehensive documentation on team processes, policies, and procedures. Act as a resource for sharing knowledge and best practices with team members.

Role Description We are excited to offer a fantastic opportunity for a Permanent People Systems & MI Manager to join the People Services Systems team. This is a fully remote role. The salary is £45,000 - £50,000. HOURS OF WORK: 37.5 Hour, Monday to Friday. Join our vibrant, inclusive community in the People Systems team, as the People Systems & MI Manager. The purpose of the role is to support the daily operation and maintenance of the SuccessFactors platform, across various modules, as well as other systems and business tools. Providing support to business users and key stakeholders while ensuring data integrity and process efficiency. Enabling the business operations through the design and distribution of people related data and management information. What you will do: - People Systems: - Support the daily administration of SAP SuccessFactors and other business systems and tools. - Collaborate with IT teams to troubleshoot technical issues, implement system enhancements, changes requiring integration/back-end system configuration and ensure data integrity and security. - Position Management & maintenance of corporate structure including workflow/GAS within SAP SuccessFactors. - Maintenance of master data objects and business rules across various SuccessFactors modules. - Support end-users and key stakeholders with technical advice and expertise. - Management Information (MI) & Reporting: - Support the delivery of the Data & Reporting Strategy. - Production of regular and ad-hoc reporting, adhering to service level agreements. - Working with key stakeholders on the design and output of data held in SuccessFactors. - Partner with relevant business stakeholders to translate data findings into actionable recommendations for business strategies, initiatives and/or projects. - Design and develop interactive dashboards and reports using SAP Analytics Cloud (SAC). - Create and maintain semantic models and analytical views to support reporting within SAC. - Data Management: - Develop and maintain databases, systems and reporting tools to ensure accurate and secure storage of data. - Support any integration of data between SAP SuccessFactors and dependent systems. - Monitor, improve and/or implement any relevant data governance processes and protocols. - Regularly audit data management practices to promote continuous improvement. - Design and maintain HR data models within SAP Datasphere to support reporting and analytics. - Build and maintain graphical and analytical views in SAP Datasphere to enable HR reporting. - Implement data governance controls including role-based access, data classification and data security. - Projects and Systems Updates: - Assist projects and business initiatives through subject matter expertise and/or solution design/testing. - Assist with the implementation and testing of system updates and new releases, including assessing impact and implementing opt-in/opt-out changes. - Support periodic business activities (i.e. Bonus, Salary Review etc.) using specialist skills in data analysis, transformation and migration. - Collaborative Working: - Assisting in the training and understanding for all People Services teams in key processes within specialist area(s). - Ensuring collaborative working and support with all relevant stakeholders; both internal and external, i.e., Business Units, People Partners, Group HR, IT, Recruitment. - Engage with stakeholders regarding continued compliance across policies and procedures. - Share expertise, knowledge, and best practices across the business to enhance overall performance. Qualifications - Strong analytical skills / ability to analyse data in support of work functions. - Project support / management. - Hands-on experience with MDF objects, business rules, workflow configuration and event reasons. - Familiarity of calculated fields, filters and role-based report access. - Experience of bi-annual SuccessFactors release cycles, regression testing. - Knowledge of data privacy principles and how they apply within SuccessFactors. - SAP Datasphere (data modelling, graphical views, semantic models). - SAP Analytics Cloud (Story reports, dashboards, predictive analytics). - Bachelor’s or Master’s degree from an accredited university/college in relevant area (Desirable). - Project Management Qualification – APM/Prince 2 (Desirable). - CIPD Qualified (Desirable). - Experience with SAP Datasphere and SAP Analytics Cloud. - Experience in a HR environment. - Experience in a Customer Services environment (Desirable). - Experience in Employee Relations (Desirable). - Computer literate in Microsoft Office. - Previous use of HRIS such as SAP / Success Factors. - Previous use of Case Management Systems (ASM). - Some working knowledge in the creation, review and process improvement for Standard Operating Procedures. - Ability to demonstrate stakeholder management and engagement. Benefits - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions. - Shine in your career with advancement opportunities. - Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth. - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days. - Generous pension scheme, with extra contributions from Amey. - Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership. - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. - Two Social Impact Days each year, for volunteering and fundraising opportunities. - Family friendly policies for new parents or if you provide care for a dependant. - Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey.

• Lead and manage a high-performing team of P&C generalists and specialists • Provide expert guidance and coaching to team members on policy interpretation, benefits administration, and employee relations issues • Partner with business leaders across the organization to develop and implement effective HR policies and procedures • Ensure compliance with all applicable federal, state, and local employment laws and regulations • Manage the day-to-day operations of the P&C function, including benefits administration, payroll processing, and recordkeeping • Develop and implement innovative solutions to improve P&C processes and service delivery • Stay current on HR trends and best practices, and recommend changes to improve the employee experience • Build strong relationships with internal stakeholders and external vendors

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We’re looking for an exceptional People Operations Associate to help power Garner’s next-generation People function. In this role, you will serve as the execution engine for our day-to-day operations, ensuring our workflows are scalable and our employees feel supported from day one. You’ll be the primary point of contact for employee inquiries, directly manage onboarding and offboarding, and maintain the integrity of our people data across Rippling and other HR systems. This is a unique opportunity for someone eager to master the HR fundamentals in an exceptionally fast growing, high-bar organization, and to be a key player in our journey toward human/AI partnership. This role reports to the People Operations & Automation Manager. Where you will work: This position has the option to be fully Remote or Hybrid 3x weekly in our NYC office. What you will do: - Own the front lines of the employee experience – manage the People Ops inbox and our upcoming ticketing system, serving as the trusted, go-to resource for fast and accurate resolutions across payroll, systems benefits, policies, and compliance - Execute a seamless onboarding and offboarding experience – manage end-to-end operational workflows for new hires (20+ per month) and departing employees, ensuring a best-in-class experience using streamlined, tech-enabled workflows - Champion data hygiene and knowledge management rigor – maintain pristine employee data and documentation in Rippling, Confluence, and other systems in accordance with robust internal standards - Drive continuous process improvement – proactively identify workflow gaps and contribute ideas to help the team execute faster and more effectively The ideal candidate has: - 1-2 years of experience in a People Operations role at a fast-paced tech company - A high ownership mentality — you take pride in being a steward of our processes, ensuring every task is completed with rigor and in full alignment with standards - Uncompromising integrity and discretion — you understand the weight of handling highly sensitive personnel information and maintain strict confidentiality and professionalism at all times - An empathetic, customer-support mindset — you thrive on helping others and are deeply invested in making employees feel supported, maintaining composure and empathy even in challenging circumstances - A tech-forward, efficiency-obsessed mindset — you have an intuition for cutting-edge technology and are constantly seeking ways to use modern toolsets to automate repetitive tasks and boost your output - Analytical and problem-solving skills — you recognize problems, think through potential causes, and evaluate information before jumping to conclusions - Unwavering reliability and attention to detail — you consistently deliver quality, error-free work on time, and escalate clearly when deliverables are at risk - A growth mindset — you are eager to accelerate your career at a fast pace, implement feedback well and quickly, and are willing to put in the time and effort to master the fundamentals of scaling People Ops Compensation Transparency: The base salary range for this position is $70,000 - $85,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: Flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, Flexible Spending Accounts, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.