• Oversee our Google partnership in EMEA. • Coordinate internally and externally to track, report, and foster all aspects of the partnership. • Ensure full execution of our strategic vision for EMEA. • Support the Alliances Managers in day to day responsibilities. • Manage regional pipeline tracking of new opportunities and proactive deals. • Support alliance teams with timely availability of data for performance reports. • Track account interlocks and ensure pipeline is growing in the Google partner portal. • Create reporting dashboards for pipeline, influenced revenue, and incentives. • Collaborate with regional alliance leaders on strategic initiatives and funding programs. • Act as the primary point of contact for country wise and regional management reviews with Google.

**Key Responsibilities** - **People Systems Leadership**: Design and implement systems for attracting, engaging, onboarding, and retaining talent, aligned with the company’s growth objectives. - **Organizational Design and Capacity Planning**: Collaborate with leadership to ensure that the organizational structure and workforce planning meet the evolving needs of the business. - **Performance and Development Frameworks**: Establish performance expectations, evaluation frameworks, and development pathways that drive accountability and growth across the organization. - **Talent Experience and Retention**: Build a consistent and professional experience for talent that reinforces employee engagement, satisfaction, and retention. - **Workforce Insights and Reporting**: Provide insights and data-driven recommendations to leadership to guide decision-making and improve workforce effectiveness. - **External Partnerships**: Partner with external service providers to enhance and support people operations as necessary.

• Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. • Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. • Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. • Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. • Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. • Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. • Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box. • Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. • Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications.

• Own the full customer journey across Europe. • Drive operational excellence in ERP Packaged implementations, Eshops migrations, Procurement rollouts, Payments enablement. • Lead structured onboarding frameworks and implementation playbooks. • Redefine customer segmentation to drive intelligent expansion across modules. • Lead high-impact initiatives such as Eshops migration and procurement module activation. • Align Sales, Success, and Professional Services around shared goals.