• Manage and influence relationship between multiple internal and external shareholders • Provide consultation on multi-year business planning • Align long-term corporate vision and increase market penetration • Provide guidance on operational excellence and organizational expertise • Support and provide training to new International Licensee Operations Manager • Responsible for overall revenue and net unit growth across portfolio primarily in Japan and Korea • Guide implementation and execution of business plan objectives • Provide operational/brand support and consultation to partners/licensees/franchisees • Coach and hold partner/licensees accountable to brand standards • Create growth opportunities through effective business planning

🚨 Urgent Hiring — Applications are reviewed on a rolling basis. The selection process may take up to 4 weeks, but early applicants are strongly encouraged. Ready to Scale a High-Performing Product Launch Engine? At Hadley Designs, we are rapidly scaling and are seeking an Global Operations Manager to lead and manage the effectiveness of our product launch engine. This role is critical to our growth, sitting at the intersection of cross-functional teams, systems, and leadership. You will ensure that priorities are clear, decisions are made efficiently, and execution remains on track as we continue to grow. In this role, you will be a key execution partner to our Chief Creative Officer (CCO) and work closely with functional leads across the organization to ensure that product launches happen on time, with precision, and in alignment with the company’s strategic objectives. If you thrive in a fast-paced, high-impact environment and have a passion for improving systems and processes, this is an exciting opportunity to make a tangible difference in how we launch products at Hadley Designs. About Hadley Designs Hadley Designs is a family-founded brand redefining early education through creativity and purpose. We design screen-free, beautifully crafted learning tools that help parents and teachers make learning fun, engaging, and meaningful for children. Every product is hand-drawn and teacher-designed, ensuring that we are creating experiences that foster confidence and connection. Our Mission: We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. Our products replace noise and distraction with connection, curiosity, and real learning. Our Vision: We will build the most trusted children’s brand in the world, shaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families. Role Overview As the Global Operations Manager, you will own the reliability, clarity, and execution of the product engine. You will lead the coordination of cross-functional teams to ensure that product launches happen on time, with high quality, and with clear communication across teams. The role requires strong judgment—knowing when to drive decisions independently, when to align stakeholders, and when to escalate issues with clear recommendations. This is not a task-only operations role. It requires the ability to proactively identify risks, resolve blockers, and implement process improvements that strengthen execution over time. Your Core Focus - Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. - Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. - Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. - Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. What You’ll Do - Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. - Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. - Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box. - Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. - Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications. How Success Is Measured - On-Time Product Launches: Launches consistently delivered on or ahead of schedule. - Launch Readiness: Ensuring all product initiatives are well-structured with minimal preventable errors at launch. - Project Visibility: High confidence in project visibility and data accuracy, ensuring leaders have real-time insights into the status of key initiatives. - Process Efficiency: Demonstrable improvements in process efficiency, leading to smoother launches over time.

• Responsible for study, regional or specific country level activities from study startup through conduct and study close • Manage study management aspects of assigned studies, including vendor and budget management • Support the development of study level plans • Communication with the local team and internal stakeholders and CRO partner • Responsible for study and/or country vendor management and oversight including follow up and coordination of vendor deliverables

• Work within policies, procedures, processes and regulations that align with both Industry and GE quality standards, including APQP deployment • Translate technical drawings/specs/processes and communicate both GE and Supplier data to both parties where ambiguity exists • Build action plans with suppliers and extended GE team that cover task specific project deliverables. Responsible for operational management of action plans. • Collaborate with extended team on the status of action plans. • Communicate and escalate issues between GE and supplier teams to activate problem solving where there is risk to plan and roadblocks to ensure successful project execution • Train and coach suppliers through various elements needed for successful execution of projects including submission of GE data and qualification packages (key characteristics, substantiations and first article inspections) • Provide onsite support at suppliers, as needed. Travel required based on location of candidate and suppliers – minimum 25% • Provide succinct updates that clearly indicate status, business impact and significant issues related to projects for both GE and Supplier’s respective leadership teams • Decision making using technical expertise and judgement to solve problems. Leverages technical skills and analytical thinking required to solve problems independently where necessary but also use multiple internal sources outside of own team to arrive at decisions. • Proven interpersonal skills. Communication with peers, working teams and various levels of leadership internally and externally essential for successful execution.