Department: 12253 Enterprise Corporate - Medical Oncology Transplant Research Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Epic Research Certification preferred but will work with the right candidate. Salaried Full time Remote Pay Range $30.70 - $46.05 Major Responsibilities: - Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned Epic application(s). Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices.  - Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions. Evaluate whether a proposed solution meets the business and clinical needs.​  - Translate user requirements into functional and technical design specifications and reviews with the user to ensure accuracy. Prioritize requirements based on business needs and discuss the technological impact of business requirements.​  - Perform applicable system(s) configuration that meets business requirements.​  - Develop test plans, test cases, and test scripts to validate performance of all functions. Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking problem reports and documenting all final outcomes.​  - Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project​​  - Monitor system functionality and clinical and business processes instituting changes as needed​​  - Effectively explains the functioning of the assigned application(s) and related systems to the users. Assists users with using the full functionality of the application(s) and process flow​​  - Develop and maintain product documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes all appropriate change and quality control documentation using department standards​​  - Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s). Manages multiple requests from multiple users and balances priorities. Schedules and manages application version upgrades for assigned applications. Resource for assigned application(s). Assist with support and troubleshooting as needed. Respond to user calls as necessary​ Licensure, Registration, and/or Certification Required: - Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department​ Education Required: - Bachelor's Degree (or equivalent knowledge) in Computer Science or related field​ Experience Required: - Typically requires 3 years​ in an IT or clinical environment with business process mapping, analysis, defining business and user requirements, acceptance testing and documentation experiences​  Preferred remote locations in IL, WI, NC, GA Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, IL (Only WI/IL Division), LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, DC, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA. and working Internationally (this includes working while on vacation). No relocation, No Sponsorship or transfer of visa for this position now or in the future. Knowledge, Skills & Abilities Required: - Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design​  - Experience in Epic and other Healthcare applications​  - Project management experience with ability to use project management software​  - Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills​  - Organizational and analytical skills. Strong problem and issue resolution skills​  - Strong written and oral communication skills. Ability to work closely with health care application users, vendors, and technical professionals​  - Demonstrated ability to translate user requirements into system specifications. Understanding of change management practices and procedures​  - Demonstrated understanding of technical components and how they relate to applications​  Physical Requirements and Working Conditions: - Must have the ability to perform work related travel and therefore may be exposed to road and weather hazards. ​​  - Exposed to a normal office environment.​  - Must operate all equipment necessary to perform the duties of the job.​  - Must be able to lift up to 40 lbs. occasionally.​  - Sits the majority of the workday; also lifts, reaches, and bends throughout​  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Does your current company inspire you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized? The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world. Essential Duties and Responsibilities (included but are not limited to): Support Bswift technology implementations, in accordance with company standard operating procedures, processes, and documentation. This includes: - Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate. - Partner with project coordinators and other internal and external team members and clients as part of new implementation and ongoing client support duties - Manage client import/exports, payroll/carrier files, and discrepancy reports - Provide on-call technical support and responses to inquiries regarding EDI vendor feeds - Actively solve data production technical problems, working to reduce future technical errors by partnering with team members to discuss actionable resolutions - Routinely conduct analysis of data transactions - Make recommendations for the resolution of production problems - Work with third-party compliance approval - Quality and control management of Bswift - Training client HR partners on Bswift software and processes - Maintain Bswift system for accuracy - Audit excel and text files - Knowledgeable in Visual Basic scripts but not limited to that language Qualifications, Skills and Requirements: - Excellent verbal and written communication skills. - Excellent interpersonal skills with a proven ability to collaborate with a team. - Excellent analytical and problem-solving skills. - Extensive knowledge of computer systems and programming. - Excellent organizational skills and attention to detail. - Proficient with Microsoft Office Suite or related software. - Proficient with or able to quickly learn systems and software used by the organization. - Familiarity with standard concepts, practices, and procedures within the benefits management and administration industry - Excellent communication, project management, time management, planning, organization, and multitasking skills - Exceptional customer service with internal and external team members and clients involving email, phone and in-person communications - Proficiency in Microsoft Excel, Microsoft Access, and Word - Ability to perform a variety of tasks while managing priorities to meet internal and external client deadlines within results driven environment - Ability to work well under pressure, especially during high volume client implementation periods - Ability to work with different internal teams to deliver results to clients in a professional manner - Ability to listen to feedback and adjust communication style depending upon the audience - Ability to think critically and develop creative business solutions to meet clients’ needs - Ability to identify and implement process improvements - Proven analytical, evaluative, and problem-solving abilities - Keen attention to detail - Immediate ability to build EDI files Education, Training and Experience: - Requires a bachelor’s degree or equivalent, preferably in business administration, computer science, or information systems. - 2-3 Years of application/system analysis/enrollment build experience preferred - 2-3 Years of insurance experience - 2+ Years of Bswift experience The typical base pay range for this role nationwide is $38 to $42 per hour. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.onedigital.com/careers Thank you for your interest in joining the team!

• Realizar evaluaciones del sitio previas a la instalación, instalar instrumentos, configurar software y conectividad • Proporcionar soporte continuo a los clientes durante la fase de evaluación • Asistir tras el lanzamiento del producto y durante la conversión de ensayos • Implementar actualizaciones de hardware o software necesarias • Monitorizar los sitios y ofrecer formación sobre funcionamiento del sistema • Realizar reparaciones reactivas, resolución de problemas, mantenimiento preventivo • Gestionar repuestos, incluidos niveles de stock e inventario

Role Description We are looking for a skilled Application Support Engineer to support and enhance our applications' reliability, scalability, and performance. This role requires a proactive approach to monitoring, troubleshooting issues, and collaborating with development teams to ensure seamless software delivery. - Provide technical support for enterprise applications, addressing user inquiries and resolving issues. - Monitor application performance, identify bottlenecks, and implement solutions to improve efficiency. - Perform root cause analysis for recurring application issues and recommend preventive measures. - Manage logging, monitoring, and alerting systems for proactive issue resolution. - Support upgrades, patches, and deployments, ensuring minimal disruption to users. - Work closely with development teams to ensure seamless software functionality. - Collaborate with vendors and third-party service providers for issue resolution and enhancements. - Ensure compliance with security standards and best practices. Qualifications - Experience in application support & troubleshooting. - Familiarity with JAVA, Angular & MySQL database. - Hands-on experience in cloud environment - AWS (especially with AWS Batch, Lambda, RDS, ALB/EC2). - Hands-on experience in database monitoring, query optimization, data archivals using AWS RDS. - Hands-on experience in monitoring tools like Grafana. - Strong problem-solving skills and ability to diagnose technical issues effectively. - Excellent communication and collaboration abilities. Requirements - Background in Agile and DevOps methodologies. - Understanding of APIs, micro-services, and system integrations. - Familiarity with IaC using Terraform or AWS Cloudformation. Benefits - The annual Fixed salary for this position is between 12 LPA - 15 LPA (Fixed) depending upon experience + Variable. Company Description SavvyMoney is a US based leading financial technology company. We provide integrated credit score and personal finance solutions to 1,600 + bank and credit union partners nationally. The SavvyMoney solutions integrate with more than 43 digital banking platforms. SavvyMoney was recently recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 25 Places to Work in the San Francisco Bay Area" and is an Inc. 5000 Fastest Growing Company.