Client Services Specialist (US Remote) Job Summary The Client Services department partners with customers to ensure long-term success. Client Services Specialists are responsible for guiding and assisting participants throughout the entire verification process by communicating between the client and cross-functional internal teams to ensure the timely, successful delivery of solutions and resources. Additionally, Specialists play a key role by utilizing their knowledge of the database systems and service divisions to provide solutions that both benefit the customers’ needs and the company’s goals. Responsibilities and Duties - Managing incoming calls and emails for client assistance - Knowledge in lower-level technical evaluation guidance - Database management and navigation - Able to handle escalated situations and redirect to appropriate internal departments - Ability to take on any additonal tasks assigned by supervisor as new needs arise - Sales tactics including cross-promoting to other divisions and services - Outreach to clients regarding renewal deadlines and evaluation resolutions - Conducting database administrative work for clients and other internal departments: - Processing expedited service requests - Notifications of new verified products and renewal certifications - Assigning client usernames and brand ownership settings - Creation and upload of verification certificates Qualifications and Skills - 2+ years of account management or other relevant experience preferred - Possesses a solid level of computer literacy including Office Suite software - Excellent verbal and written communications skills - Proven ability to manage multiple projects at a time - Strict attention to detail for clarity and completeness - Demonstrates adherence to department and company policies - Ability to present client-focused solutions based on customer needs - Strives to find improvements and efficiencies for team and company EEO Statement FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at hrteam@foodchainid.com.

Role Description Work with Willow has partnered with a client that is seeking a reliable, highly organized Client Services & Administrative Coordinator to support administrative and client-facing operations across two growing mental health and coaching organizations. This role combines client communication, scheduling, and intake coordination with behind-the-scenes administrative support. Ideal for someone who is detail-oriented, proactive, and comfortable speaking with clients in a professional, supportive manner. - Serve as first point of contact for prospective clients (phone/email) - Explain services, pricing, and onboarding process clearly - Schedule appointments and follow up with inquiries - Send and manage onboarding documentation - Maintain organized client tracking systems (Google Sheets/Excel) - Support administrative workflows, records processing, and EHR documentation - Assist with internal operations and special projects Qualifications - 6+ months administrative experience in healthcare, mental health, or wellness - Experience with EHR/EMR systems - Familiarity with HIPAA and handling confidential information - Strong communication, organization, and attention to detail - Proficiency with Google Workspace (Docs, Sheets, Drive) - Comfortable working independently in a remote environment Requirements - Part-time (20–28 hours per week to start) - Monday–Thursday, standard business hours - Fully remote (U.S.-based candidates only) Compensation - $21–$24 per hour (based on experience) Benefits - 401(k) with company match - Paid sick time, vacation, and holidays - Eligibility for medical, dental, and vision benefits at 30+ hours Growth Opportunity This role offers the potential for expanded responsibilities, increased hours (including full-time), and career growth as the organization continues to expand.

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law. Job Overview The Physician Liaison effectively plans, analyzes, and implements outreach efforts in the market area. Develops and maintains relationships within the physician community to enhance lines of communication and build the referral base for Shriners Children’s. Conducts referral assessments to support strategic initiatives and identify opportunities and threats posed by competitive forces in the market area. This position reports to the Market Director of Planning and Business Development. This is a remote position covering the Los Angeles, CA area. 75% regional travel to visit with provider practices and healthcare organizations. The pay range for this position is $77,020-$115,530 annually. Compensation is determined based on years of experience and departmental equity. Eligible incumbents may earn up to 10% of their annual salary if performance incentives are met. Responsibilities Cultivates new and existing referral relationships: - Markets Shriners Children’s directly to referring physicians, other healthcare providers, and physician offices via office visits, electronic media, professional meetings, continuing education or any other appropriate methods to effectuate new referral growth - Maintains existing referring relationships through exceptional customer service, communication and retention related activities. - Actively participates in regional and state professional provider organizations, attends, displays, and coordinates exhibits at associated events to generate leads. - Maintains complete and comprehensive Customer Relationship Management (CRM) record on existing and potential referring provider activity to increase effectiveness of communication and to serve as a basis for strategy development and new business opportunities. - Establishes and meets outreach activity production goals, as set forth by Market Director, and documents trends, successes, and problems to assess and analyze yield, driving process improvement. Utilizes marketing and communication techniques: - Using Definitive Healthcare and Sg2 data provided, analyzes and identifies primary, secondary, and tertiary referral sources and geographic opportunities to prioritize efforts and target meaningful new relationships in an effort to increase referral levels. - Evaluates payer mix and explores opportunities to support referral efforts. Develop and implement strategies based on payor opportunities. - Analyzes demographic and clinic activity linked to referring providers through market intelligence, to create strategic referral goals and determine outcomes and effectiveness. - Collaborates with market directors, Marketing & Communications, and appropriate Shriners Children's corporate staff to provide a consistent and effective marketing program through distribution of marketing collateral, alignment with marketing campaigns and communication of intelligence from the field. - Acts as a communication bridge between referring provider and Shriners Children's providers to maximize customer satisfaction. - Develops and presents feedback reports to market directors, and corporate leadership as required. - Collaborates with other physician referral liaisons across the system to execute the standard process for referral management, eliminate duplicative work, and share best practices. Identifies areas in the referral loop for performance improvement and barriers to success: - Maintains accurate record of referring physician complaints/issues in the CRM and works to ensure corrective action is taken by collaborating with facility partners and report results to market directors, facility leaders and the impacted physician. - Participates and confers with market directors, local facility department heads and various departments (Intake, HIM, Medical Staff, etc.) on process improvement in support of increased physician satisfaction concerning the referral process from first contact through patient discharge. - Communicates appropriately with the persons served regardless of their gender, age, ethnicity, race, creed, nationality or religious beliefs. - Performs other duties as required or assigned. This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned. Qualifications Minimum: - 1 year of sales or marketing combined with 5 years of clinical background - or 2 years of healthcare sales/marketing experience - General medical knowledge especially related to organization services, treatment offerings and equipment - Experience with CRM/PRM tools - MS Office Suite proficiency - Ability to interpret market data - Bachelor's in Marketing or related field Preferred - 2 years of healthcare sales/marketing experience

Role Description Are you someone who thrives on building relationships and solving problems? Do you enjoy helping others and making a real impact in their day? Join our remote team as a Client Services Specialist, where you'll be the friendly face (and voice) behind the support we provide to our valued clients. - Responding to client inquiries via phone, email, and chat - Supporting clients with policy updates, account questions, and service needs - Working closely with other team members to ensure a seamless client experience - Keeping records accurate and up to date Qualifications - A warm, people-first attitude - Strong communication and problem-solving skills - Ability to stay organized while multitasking remotely - Customer service or administrative experience is a plus, but not required! Benefits - 100% Remote – work from anywhere in the U.S. - Commission based pay - Training and career growth opportunities - A supportive, inclusive team culture Company Description If you're ready to join a company that values empathy, growth, and flexibility, we'd love to meet you. Apply today and bring your best self to work — from home!