• Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedules to assist in responding to emergency support issues and situations • Other duties as assigned

• Responsible for reviewing Request for Proposals (RFPs) and preparing medical, dental and vision quotes. • Partner with Sales leads and business partners to coordinate aspects of new business sales and existing business renewals within the U500 Business Segment. • Prepare medical, dental and vision field quotes using Cigna rating systems. • Support new and existing sales managers. • Manage the RFP process, report results and meet submission turnaround times. • Ensure accuracy of information and opportunities in Salesforce.com. • Timely submission of complete and accurate proposal data to Underwriting and other matrix partners. • Proactive communication with internal and external customers to facilitate the RFP workflow. • Communicate effectively with Brokers to demonstrate the value that Cigna brings to the market. • Develop and build relationship with matrix partners. • Support New Business Managers with benefit optimization.

• Help healthcare organizations solve their toughest challenges through strategic process improvement • Drive complex projects and solve difficult problems • Serve as a true advisor to clients • Participate in a supportive environment that fosters innovation

Prominence Advisors is actively seeking an **Epic HB Analyst** to join their team. You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine. At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients.** Who We AreProminence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost. Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.