• Personal, knowledgeable and independent point of contact for clients on technical questions and advisory processes. • Establish contact with warm leads who have expressed clear interest in receiving advice. • Conduct open, approachable consultations and generate added value for clients through independent advice. • Coordinate appointments and handle the preparation and follow-up of advisory meetings. • Assess individual insurance needs in collaboration with a qualified team, while operating independently. • Prepare financial-mathematical analyses that transparently reveal and compare the costs of insurance products from both a commission-based and a fee-based perspective. • Systematic and sustainable development and expansion of your client relationships.

• Provide financial planning and education to retirement plan participants in group or individual sessions • Manage and maintain various annual client projects • Manage specific department tasks such as reporting, ongoing communications, and presentation development • Travel to client locations and manage expenses; may travel up to 80% of time out of town, including overnight

Role Description The Crisis Hotline Shift Supervisor plays a critical role in ensuring the smooth and effective operation of crisis response at the Resource and Crisis Center. Reporting directly to the Manager of the Crisis Hotline, this position is responsible for overseeing daily operations, maintaining compliance with relevant standards, and driving quality assurance initiatives across both service areas. This job is remote, but you must live in Metro Detroit. You will need to come to the office for meetings and trainings when asked. Full-Time Schedule: - You will work 3 shifts per week, each 12 hours long (36 hours total). - You will work every other weekend (Saturday and Sunday are part of your schedule every other week). Shifts Available: - Day Shift: 7:00 AM – 7:30 PM - Night Shift: 7:00 PM – 7:30 AM We are hiring for both shifts. Essential Functions - Supervise and support the Crisis Hotline staff, ensuring adherence to best practices in crisis intervention and customer service. - Provide real-time clinical guidance and on-the-spot consultation during high-acuity or complex crisis situations. - Oversee daily operations of the hotline, including call handling, documentation, and warm transfers. - Monitor key performance indicators such as call volume, abandonment rate, speed of answer, and service outcomes. - Conduct regular reviews of case documentation and service delivery to ensure quality and compliance with organizational standards. - Assist with onboarding and training of new staff, ensuring competency in de-escalation techniques, crisis support, call center software, and electronic health records. - Provide ongoing mentorship and professional development opportunities for team members. - Collaborate with IT and administrative teams to troubleshoot software issues and improve workflow efficiency. - Participate in the development and implementation of policies, procedures, and protocols related to crisis response and documentation. - Maintain liaison relationships with internal departments, community partners, and provider leadership to address service delivery concerns. - Collect and analyze data on hotline operations and prepare reports for the Manager and other stakeholders. - Assist with scheduling, shift assignments, and reallocation of staff to ensure adequate coverage. - Provide staff coverage in the absence of essential personnel and participate in rotational on-call support for high-risk calls. - Ensure staff understand performance expectations and are held accountable for professional practice and documentation standards. - Facilitate internal communication and promote staff engagement and satisfaction. - Participate in internal and external committees focused on safety, crisis services, and suicide prevention. - Perform other duties as assigned by the Manager as needed. Qualifications - Master’s degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice). - Clinical License. - Certification in crisis intervention or trauma-informed care. - BLS (Basic Life Support) and First Aid certification must be obtained after hire and prior to providing direct services. - Completion of agency-specific onboarding and crisis intervention training. - Ongoing professional development in trauma-informed care and recovery coaching. Requirements - Minimum of 3-5 years of experience in mental health services or crisis intervention. - 1-2 years in a supervisory role preferred. - Flexibility to work varied hours, including evenings and weekends. Preferred Experience - Experience in working with electronic health records. - Experience in customer service. - Experience with data entry. - Experience in crisis de-escalation. - Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities. - Experience working with children with serious emotional disturbance. - Experience working with families and community organizations. Job Specific Competencies/Skills - Strong clinical judgment. - Strong organizational skills. - Strong leadership and problem-solving skills. - Data analysis. - Strategic planning. - Strong written and oral communication. - De-escalation and conflict resolution. - Clinical knowledge of mental health and suicide prevention. - Strong time management. - Ability to manage complex systems and sensitive situations with professionalism and compassion. - Proficiency in using electronic health records (EHR) systems. - Bilingual or multilingual abilities. - Ability to work independently and as part of a team. - Excellent organizational and time-management skills. - Ability to remain calm and focused under pressure. - Empathy and strong ethical standards. - Good documentation and record-keeping skills. Knowledge Requirements - HIPAA. - Microsoft 365. - Recipient Rights. - Mental Health Code. - Medicaid Manual. Additional Information - Must be available for meetings and events which may occur outside of standard office hours. - Work performed primarily in a crisis center environment. - The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Cogstate Clinicians are clinical psychologists or neuropsychologists responsible for delivering remote clinical interviews and cognitive assessment batteries to subjects with preclinical dementia, enrolled in a pharmaceutical clinical trial. Cogstate provides all consultants with comprehensive, fully compensated training on: - General Cogstate operational policies - Study-specific procedures - Customized clinical interviewing skills - Virtual cognitive assessment Regular supervision and ongoing recalibration of clinical skill set will be provided. - These are contract positions. - They are fully remote. - Hired employees will work on an as-needed basis based on their schedule. Key Responsibilities - Remotely administering semi-structured clinical interview assessments and cognitive battery of tests to study subjects and caregivers. - Remotely delivering computerized and traditional cognitive assessments via a tele-health platform. - Scoring completed scale administrations. - Participating in regular clinical skill recalibration activities. - Providing reviews of completed neuropsychological test batteries for central monitoring of data to ensure accuracy in administration and scoring and contribute to the overall success of a clinical trial. - Reviewing response forms and recordings of remote scale administrations and offering feedback to raters via email and telephone communications. Qualifications - Master’s or Doctorate degree in clinical psychology/neuropsychology/behavioral neurology, or related field. - Formal training in clinical interviewing and cognitive assessment. - Minimum of 2 years of relevant experience with direct clinical interviewing and psychological assessment in clinical research industry, academic or clinical settings. - Direct experience with cognitive/behavioral/functional assessment of neurological/psychiatric populations. - Ability to meet deadlines, being highly organized and methodical, with attention to detail to ensure delivery. - Proficiency with MS Office, including Word and Excel, email, teleconference platforms such as Skype, Zoom or other similar applications, and cloud-based storage service. - Cantonese Fluency. Culture We bring our whole selves to work every day. We’re courageous and we deliver together. We’re passionate individuals who enjoy working together. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We see challenges as opportunities and move with pace to achieve our goals. Privacy Notice for Job Applicants Cogstate is committed to protecting your personal data. We collect and process your information for recruitment purposes in compliance with applicable laws, including the Australian Privacy Principles (APPs), the UK General Data Protection Regulation (UK GDPR), California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and similar laws in other jurisdictions. For more information on how we collect, use, and protect your data, and your rights under these laws, you can find Cogstate's privacy policy by clicking here.