Bicycle Health

Role Description The Enrollment Coordinator plays an instrumental role in displaying compassion and communicating effectively with individuals currently experiencing opioid dependence. Enrollment Coordinators guide and support incoming patients through the enrollment process and help initiate a connection with a Bicycle Health provider to receive telemedicine-based treatment. Target Pay Range: $22.50/hourly - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Schedule: Wednesday - Friday - 12pm-8:30pm EST, Saturday & Sunday 11am-7:30pm EST - Serve as a first point of contact for individuals interested in reducing opioid use through MAT. - Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT. - Provide a comprehensive overview of Bicycle Health’s treatment model and process for enrolling in our services. - Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller’s inquiry. - Conduct phone intakes to collect relevant health information, establish individuals’ goals for treatment and determine eligibility for telemedicine-based treatment services. - Verify insurance coverage and schedule first appointments based on provider availability. - Register patients and document relevant clinical information within our EHR. - Coordinate with the patient's new care team to ensure a seamless transition into treatment. - Update Bicycle Health’s CRM to track patients’ progress throughout the enrollment pipeline and to facilitate outreach efforts. - Provide patients with information and referrals for community resources that may support their treatment. - Participate in program development efforts and provide input to optimize the enrollment process. Qualifications - 1-2 years administrative experience interacting with patients in a fast-paced healthcare environment such as a clinic, hospital, or community health center. - Previous experience working in a call center. - Experience in insurance verification. - Experience using EHRs and CRMs is highly preferred. - Previous experience working with individuals experiencing substance use dependency preferred. - Strong verbal and written communication skills. - Ability to quickly adapt to a demanding, evolving, and fast-paced environment. - Proficient in using modern technology systems such as Google Sheets, Drive, Calendar. - Ability to work on assigned holidays, typically will be required to work 2-3 holidays out of the 8 designated company holidays per year. - Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. - Bilingual English/Spanish is a plus but not required. Benefits - 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays - Paid parental leave - 100% Employer Paid Medical, Dental, and Vision Insurance - Employer Paid STD & LTD - 401k - $50 monthly Remote Work Stipend Company Description Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

• Build the team, processes, and technical controls required to protect our highly sensitive patient data while navigating the intersection of HIPAA and 42 CFR Part 2. • Own the 12–24 month roadmap to achieve HITRUST Certification, ensuring that our security practices are not only effective but are measurable, auditable, and scalable. • Make our Information Security, Trust & Compliance practices a competitive differentiator for Bicycle Health.

• Serve as the primary system owner for Workday. • Configure and maintain business processes, eligibility rules, condition logic, notifications, earnings and deduction configurations, and related workflows. • Translate complex business requirements from People, Payroll, Benefits, and Finance teams into scalable, secure Workday solutions. • Ensure system configurations align with compliance requirements, audit standards, and internal controls. • Lead testing cycles for compensation events, benefit plan changes, payroll configuration updates, and regulatory adjustments. • Serve as escalation support for complex system issues within assigned domains. • Own governance, monitoring, and optimization of all Workday integrations, including payroll vendors, benefits carriers, compensation tools, finance systems, and other people platforms. • Partner with vendors and cross-functional stakeholders to ensure reliable data flow, proactive issue detection, and timely resolution of integration failures. • Lead testing and validation of integration changes during Workday releases and vendor updates. • Identify opportunities to streamline workflows, reduce manual reconciliations, and improve system interoperability. • Design advanced custom reports, calculated fields, and dashboards supporting compensation planning, benefits administration, payroll validation, and compliance needs. • Conduct routine audits to ensure data accuracy, configuration consistency, and adherence to privacy and security standards. • Execute mass data updates and integrations using EIBs and other Workday tools. • Support security configuration and role-based access governance within financially sensitive domains. • Strengthen internal controls by documenting configuration decisions and maintaining audit-ready records. • Serve as a lead contributor during biannual Workday release cycles: evaluate feature impacts, recommend adoption strategies, and lead testing efforts within assigned modules. • Proactively identify automation opportunities, configuration enhancements, and process improvements that increase efficiency and reduce operational risk. • Partner with cross-functional leaders to assess system implications of policy, regulatory, or structural changes. • Develop and maintain detailed technical documentation for system configurations, integrations, and business processes. • Create clear implementation plans and stakeholder communications for major system changes. • Support enablement of People, Payroll, and Finance partners to ensure confident and effective system usage. • Act as a trusted advisor and escalation point for complex People Systems initiatives.

Role Description The Recovery Coach plays a vital role in supporting patients with opioid use disorder by providing peer-based recovery support as part of the Bicycle Health care team. This role is crucial in delivering holistic care services by providing support across multiple systems and frameworks of care. This position focuses on engagement, motivation, and advocacy, helping patients navigate their recovery journey. Location: Remote Schedule: Sunday-1:30pm-10pm/ Monday-Thursday 3:30pm-12am (Full time - 40 hours/week) Target Pay: $23.00-25.00/ per hour - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. You can expect to: - Serve as a contact point between established clients and the Bicycle Health program. - Offer peer-based support through one-on-one coaching and facilitation of peer support groups. - Document within the electronic health record in real-time while visiting with the client; document with a quality suitable to medical provider. - Utilize patient management tools to track client progress, maintain engagement between medical visits, and document their participation in treatment and support services. - Engage clients in conversation and education about substance use, treatment, and recovery. - Gain knowledge of community, online, and other relevant support resources, and provide clients with information to help them achieve their treatment and recovery goals. - Identify barriers to full participation in the Bicycle Health program and communicate barriers to appropriate clinical team members as needed to address them. - Gain a deep understanding of the Motivational Interviewing framework and apply it consistently in all client interactions. - Maintain close, efficient communication with medical providers and other support staff involved in the care of assigned clients. - Attend and contribute to all assigned meetings. - Understand and support our identified program quality improvement metrics. - Regular and predictable attendance is required. - All other duties as assigned. Qualifications - Minimum two years of experience as a peer recovery coach, peer support worker or addiction counselor. - Minimum two years of experience in a medical practice or behavioral health field, including documentation within the electronic health record and close communication with providers. - Personal experience with substance use disorder (SUD) treatment and recovery, either through direct involvement in one's own recovery journey or through close personal or professional relationships with individuals navigating SUD care. - Exceptional communication skills, both written and verbal, tailored to effectively engage with diverse audiences. - Exhibits cultural awareness and responsiveness, recognizing and respecting the diverse backgrounds and needs of clients. - Understanding of confidentiality requirements for the handling of client information. - Ability to practice self-care to maintain emotional and mental well-being while supporting individuals with complex needs. - Demonstrated ability to thrive in a multidisciplinary team that focuses on company-level goals. - Ability to travel up to 5% of the time. Benefits - 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays - Paid parental leave - 100% Employer Paid Medical, Dental, and Vision Insurance - Employer Paid STD & LTD - 401k - $50 monthly Remote Work Stipend Company Description Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. The Financial Coordinator plays a key role in our patients' treatment providing them with the financial information and support they need to successfully navigate their recovery journeys. Location: Remote Schedule: Full time (40 hrs) -Monday - Friday: 12:00pm-8:30pm EST Target Pay Range: $25.00/hour Benefits: - 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays - Paid parental leave - 100% Employer Paid Medical, Dental, and Vision Insurance - Employer Paid STD & LTD - 401k - $50 monthly Remote Work Stipend You can expect to: - Act as a guide for our patients by helping them with their needs tied to insurance, billing inquiries, payments, and subscription renewals ultimately preventing early discharge and ensuring Bicycle Health is paid for services rendered. - Documents financial clearance information updating demographic, insurance, funding and medical information, as needed. - Researches and discusses financial options with patients for services not reimbursable by third party payors. - Reviews patient accounts receivable balances on an on-going basis and proactively works with patients to ensure timely payment or progression to alternative payment plans. - Communicates patient financial information to the clinical team or CSS Team as needed. - Masters our technology suite including but not limited to Freshworks mobile app, Bitrix, G-suite, Zoom, our Electronic Medical Record System Athena, Kareo, and our billing systems in order to effectively engage with patients and to complete daily work. - Complete administrative tasks include maintaining accurate patient financial records and promptly responding to patient messages. - Develop and implement new processes to ensure we deliver high quality care to our patients. - All other duties as assigned. Qualities we're looking for: - At least 2-years of experience in high touch customer service or healthcare. - Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously. - Experience with Mac/Apple and Google Suite preferred. - Strong customer service and interpersonal skills necessary to interact with patients as well as internal departments. - Solid working knowledge of insurance plans, patient financial responsibility (co-pays, co-insurance, deductibles) and ability to analyze and propose appropriate options for patients. - Analytical skills necessary to ensure complete and accurate documents and forms. - Strong written and verbal communication skills. - Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams (additional experience with remote teams a plus). - A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges. - Bilingual Spanish preferred. - Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. This is a full-time (40hrs per week) remote position. #associate #LIRemote #zr3 Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: - All official communication from our recruiting team will come from an @bicyclehealth.com email address. - We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process. - We will never request your Social Security number or banking information before an offer of employment is made. - We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com. About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

• Co-develop and implement regional strategies aligned with overall business objectives • Review, assess, and report out on regional operational metrics and take accountability for closing gaps when targets are missed and identify areas for improvement. • Partner with Regional Medical Director to make data-informed decisions regarding processes and operations to improve regional performance and patient experience across all interaction channels. • Manage the daily operations within the region to enhance efficiency and productivity. • Provide guidance, training and support to regional managers and other staff members • Oversee the hiring, training, and performance evaluations of regional staff, fostering a high-performance work culture. • Partner with the Sr. HRBP to identify and resolve performance issues within the team. • Identify challenges, analyze root causes, and implement effective solutions to resolve conflicts and improve team processes. • Drive innovation by identifying opportunities to enhance team efficiency, effectiveness, and productivity. • Ensure all team interactions align with Bicycle Health’s CICARE model for patient and employee engagement. • Build and empower a strong, inclusive multi-disciplinary team that delivers a best in class patient experience and stays focused on top operational priorities. • Co-own the regional P&L with Regional Medical Director in addition to all other regional business operations. • Prepare, manage, and approve budgets for the region, controlling costs and ensuring expenditures are within budget. • Allocate resources effectively to maximize productivity and profitability across the region • Build and maintain positive relationships with key stakeholders, including patients, customers, and partners, within the region. • Communicate effectively through storytelling to convey value proposition for patients and the business to engage key stakeholders to address current pain points and drive towards the company's mission. • Ensure all regional activities and operations adhere to company policies and procedures, as well as relevant local, state, and federal regulations. • Serve as the regional escalation point for questions or issues while working across Finance, People Ops, Partner Engagement, Product Management, and Engineering to ensure successful patient outcomes. • Serve as a liaison between regional offices and executive leadership, providing valuable market insights and facilitating alignment with organizational objectives. • Demonstrate a strong business sense and ability to incorporate and balance patient, business, and technical priorities to create desirable, viable, and feasible solutions.

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. The Regional Operations Director provides strategic leadership and direction to all patient-facing non-clinical teams in their respective region. The Regional Operations Director holds joint responsibility with their Regional Medical Director for the business and financial performance of their region, including joint-ownership of the region’s P&L. This position works closely with leaders across other departments in evolving workflows, patient experience standards, policies and goals, conducting staff meetings, evaluating staff and operational performance, and setting budgets. The Regional Operations Director is responsible for motivating both their direct reporting team and matrixed team members to deliver measurable, on-target, and cost-effective results that further the mission of Bicycle Health. Key operational indicators that the Regional Operations Director will be accountable to include, but are not limited to regional patient growth, enrollment, engagement, retention, and NPS. This will require working across departments to ensure their region hits monthly business goals in line with financial objectives. You can expect to work on: Strategic & Operational Leadership - Co-develop and implement regional strategies aligned with overall business objectives - Review, assess, and report out on regional operational metrics and take accountability for closing gaps when targets are missed and identify areas for improvement. - Partner with Regional Medical Director to make data-informed decisions regarding processes and operations to improve regional performance and patient experience across all interaction channels. - Manage the daily operations within the region to enhance efficiency and productivity. Team & People Management - Provide guidance, training and support to regional managers and other staff members - Oversee the hiring, training, and performance evaluations of regional staff, fostering a high-performance work culture. - Partner with the Sr. HRBP to identify and resolve performance issues within the team. - Identify challenges, analyze root causes, and implement effective solutions to resolve conflicts and improve team processes. - Drive innovation by identifying opportunities to enhance team efficiency, effectiveness, and productivity. - Ensure all team interactions align with Bicycle Health’s CICARE model for patient and employee engagement. - Build and empower a strong, inclusive multi-disciplinary team that delivers a best in class patient experience and stays focused on top operational priorities. Financial & Resource Management - Co-own the regional P&L with Regional Medical Director in addition to all other regional business operations. - Prepare, manage, and approve budgets for the region, controlling costs and ensuring expenditures are within budget. - Allocate resources effectively to maximize productivity and profitability across the region Stakeholder Relations & Compliance - Build and maintain positive relationships with key stakeholders, including patients, customers, and partners, within the region. - Communicate effectively through storytelling to convey value proposition for patients and the business to engage key stakeholders to address current pain points and drive towards the company's mission. - Ensure all regional activities and operations adhere to company policies and procedures, as well as relevant local, state, and federal regulations. - Serve as the regional escalation point for questions or issues while working across Finance, People Ops, Partner Engagement, Product Management, and Engineering to ensure successful patient outcomes. - Serve as a liaison between regional offices and executive leadership, providing valuable market insights and facilitating alignment with organizational objectives. - Demonstrate a strong business sense and ability to incorporate and balance patient, business, and technical priorities to create desirable, viable, and feasible solutions. - All other duties as assigned. Qualities we're looking for: - Proven experience in a senior-level Patient Operations, Clinical Operations, or Customer Support role at a high growth healthcare delivery organization. - Must have at least 5-8 years experience directly managing staff. - Data-driven, patient-first decision maker with strong operational and financial acumen in a healthcare delivery environment. - Excellent team-building, adaptable leadership, and cross-departmental communication skills in a remote-first environment. - A proven track record of driving operational improvements and streamlining processes. - Ability to lead and implement organizational changes and new initiatives smoothly. - Skilled problem solver who is capable of working in a fast-paced environment and managing competing priorities alongside a clinical counterpart. - Comfort context switching to synthesize information and lead discussion with diverse stakeholders, including clinicians, front-line personnel, and senior executives. - Expert in time management and planning in an environment where flexibility is needed to adapt to the industry and business needs. - The ability to set a vision, execute on a strategy, and roll up your sleeves to get into the details when necessary. - Deep analytical, pragmatic and adaptable mindset, with the ability to evaluate complex data and make recommendations. - Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. Compensation and Benefits: - Target Pay Range: $150,000-190,000 annually - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. - Health benefits (Medical, Dental and Vision). - Discretionary time off, paid sick time, holiday pay, paid parental leave - Talented and fun coworkers who are passionate about addiction treatment. - The opportunity to be part of a mission driven company and make a difference in patients’ lives. This is a full-time (40hrs per week) remote position. #LIRemote #ZR #director Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: - All official communication from our recruiting team will come from an @bicyclehealth.com email address. - We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process. - We will never request your Social Security number or banking information before an offer of employment is made. - We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com. About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

• Designing and Developing Content • Utilize instructional design and adult learning principles in eLearning materials • Design and develop high quality instructional materials using multimedia tools • Plan, execute, and facilitate live training sessions • Provide ongoing mentorship and coaching to Training Coordinators • Support onboarding new hire cohorts and evaluate training effectiveness • Assess training outcomes and prepare knowledge checks • Partner with department managers to identify performance gaps • Maintain up to date knowledge of departmental policies and guidelines

Role Description The Clinical Support Training Specialist plays a key role in strengthening department performance and supporting organizational growth. In partnership with department leaders and People Operations, this role will identify performance gaps and design targeted training solutions that elevate knowledge, reinforce expectations, and drive operational efficiency. The Clinical Support Training Specialist is responsible for delivering high quality training to both new and tenured team members, applying relevant instructional design principles and ensuring alignment with company branding guidelines. This role also supports the development, implementation, and continuous improvement of new and ongoing learning initiatives that contribute to employee success and long term development. Target Pay Range: $32-$40/hr - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Schedule: Monday - Friday 10:00 am -6:30 pm EST / 7:00 am -3:30 pm PST Responsibilities - Designing and Developing Content - Utilize instructional design, adult learning principles, and innovative strategies in the conception, design, and development of eLearning materials (both synchronous and asynchronous). - Design and develop high quality instructional materials using a blended learning approach, including guides, job aides, slide decks, articles, and LMS learning tracks. - Adhere to the current Content Evaluation Criteria and Bicycle Health Style Guide. - Training Facilitation - Plan, execute, and facilitate live training sessions as needed, in coordination with department leadership and People Experience. - Mentoring Training Coordinators - Provide ongoing mentorship and coaching to Training Coordinators. - Serve as subject matter resource for Training Coordinators, addressing training-related inquiries and troubleshooting challenges. - New Hire Onboarding and Training - Support onboarding new hire cohorts every month by evaluating delivery and content of training through surveys and eNPS scores. - Maintain consistent availability during new hire onboarding cohorts to ensure timely and effective training support. - Compliance & Quality - Assess training outcomes through metrics like participant feedback, knowledge assessments, and surveys. - Prepare and administer knowledge checks and proficiency tests. - Participate in and complete quarterly peer audits to ensure training quality. - Continuous Improvement and Maintenance - Partner with department managers to identify performance gaps and develop training/re-training methods. - Attend weekly trainer meetings with Manager, Learning and Development to discuss priorities and future initiatives. Qualifications - Minimum of 1 to 2 years of experience with training facilitation. - At least 1 year’s experience in any patient facing role. - Excellent public speaking, presentation and organizational skills. - Project Management: Ability to define scope, manage multiple tasks, foster collaboration, and adapt to changes. - Organizational Prowess: Excellent organization and time-management skills. - Innovative Problem-Solving: Creative and problem-solving abilities. - Exceptional Communication: Strong verbal and written communication skills. - Research Acumen: Proficient research skills to conduct advanced analytical research. - Empathetic Teaching Approach: High empathy and a deep understanding of effective teaching methodologies. - Technological Proficiency: IT proficiency, including the ability to utilize technology for developing online training modules. - Consistent access to a private work environment with high speed internet. Requirements - Building strong customer relationships and delivering customer-centric solutions. - Quickly adapts to and masters new technologies. - Using feedback and reflection to gain productive insight into personal strengths and weaknesses. - Taking on new opportunities and tough challenges with a sense of urgency. - Holding self and others accountable to meet commitments. - Developing and delivering multi-mode communications that convey a clear understanding. - Continuously seeks opportunities to learn and embraces failure as a learning opportunity. Benefits - 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays - Paid parental leave - 100% Employer Paid Medical, Dental, and Vision Insurance - Employer Paid STD & LTD - 401k - $50 monthly Remote Work Stipend

Role Description The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. As a Full Stack Software Engineer , you will be responsible for building, enhancing, and maintaining the technology that our patients use to receive high-quality care. You will work across our web and mobile applications to help provide efficient, modern, secure, and comprehensive telehealth services. As a key member of our engineering team, you will contribute to a mission-driven codebase that directly impacts patient outcomes. You can expect to: - Use your knowledge of modern technologies (TypeScript, React, GraphQL, and Node.js) to implement, test, and maintain critical product features. - Partner with product managers, physicians, and staff members to build solutions that improve the patient experience. - Build and maintain features across our entire ecosystem, including mobile applications, TypeScript backend services, and cloud-based data layers, ensuring end-to-end functionality and performance. - Operate with openness and integrity, contributing to a diverse, inclusive, and low-ego collaborative environment. - Deliver value to our users reliably and transparently, maintaining high standards for code quality and performance. - Embrace Lean Startup behaviors, looking for ways to make technology and processes simpler and more efficient. - Build strong relationships with teammates and stakeholders, participating in code reviews and shared learning sessions. - Regular and predictable attendance is required. Qualifications - 3-5 years of professional experience building and maintaining web or mobile-responsive applications and backend services. - Proficiency with React and Node.js. Strong experience with TypeScript is highly preferred. - Experience working with GraphQL or Express and designing/consuming RESTful APIs. - Familiarity with Google Cloud Platform (GCP) or similar cloud environments. - Understanding of iterative agile delivery, CI/CD pipelines, and writing testable, maintainable code. - A proactive approach to troubleshooting and a desire to take ownership of discrete features or modules. - Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. Requirements - This is a full-time (40hrs per week) remote position. Benefits - Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays - Paid parental leave - 100% Employer Paid Employee Medical, Dental, and Vision Insurance - Employer Paid STD & LTD - 401k - $50 monthly Remote Work Stipend Company Description Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.