• Lead the establishment of product priorities including new capabilities and product enhancements. • Work with leadership team to align on priorities for the product roadmap. • Works directly with Product Development teams on building the product backlog aligned with the roadmap and serves as input to the agile software development process. • Define and write detailed User Stories, acceptance criteria, and supplemental specifications for development teams. • Lead backlog refinement sessions and participate actively in all Scrum events (planning, review, and retrospective). • Represents and discusses the product roadmap with internal and external stakeholders. • Assesses field service market trends to inform our strategic direction. • Monitor and assess competitors to establish differentiating positions. • Work with customer operations teams to understand and assess current customer needs for the Service Pro platform. • Monitor key product performance indicators (KPIs) and use data to make informed prioritization decisions.

• Own the product roadmap for Admin and ESPP functional areas • Define multi-quarter feature priorities based on revenue impact, customer retention risk • Conduct competitive analysis of Admin and ESPP capabilities • Write comprehensive Product Requirements Documents (PRDs) with detailed functional specifications • Conduct technical detail review sessions with engineering teams before development begins • Serve as the subject matter expert on ESPP plan design • Partner with Sales, Customer Success, and broker partners to identify feature gaps

• Own a product or portion of one, managing the full lifecycle from ideation to post-launch • Coordinate between engineers, designers, architects, and users • Build and communicate product roadmaps • Integrate customer feedback into product development

• Set a bold long-term product vision and strategy aligned with the company's growth objectives. • Drive pdfFiller’s AI and innovation roadmap. • Own portfolio-level roadmap prioritization informed by customer insight, market research, and competitive intelligence. • Drive product-led growth by optimizing the full user journey, conversion funnels, retention loops, and unit economics. • Establish a strong operating cadence across discovery, execution, and iteration with clear accountability and outcomes. • Define and track KPIs/OKRs to measure product impact and guide investment decisions. • Mentor and lead a high-performing and highly accountable product management team.