MSI Data

• Technician App Implementation: Develop and refine the mobile/web interfaces that serve as the technician’s "copilot." • AI Agent Integration: Implement the integration layer for AI agents. • Data Model Implementation: Work with the Architect to implement and extend data schemas. • High-Velocity Delivery: Contribute consistently to the codebase, maintaining high-quality output. • Production Engineering: Help harden AI prototypes for production. • Voice Interface Support: Assist in the implementation and optimization of real-time voice communications (WebRTC/Voice AI).

• Assess current finance function and build the organization needed to support a growing SaaS business. • Rebuild the finance function, hire, mentor, and structure a team. • Own the financial systems stack centered on NetSuite, including process redesign and integrations. • Partner with CEO and executive leadership team on pricing, packaging, and market economics. • Manage external partners: auditors, tax advisors, legal counsel, and insurance. • Own cash management and develop board-ready reporting.

• Act as the primary technical builder behind various initiatives. • Execute high-impact code management for AI-powered products. • Lead development for major features in AI applications using Core Web Vitals and REST APIs. • Implement robust error handling for AI outputs and ensure observability in performance.

• Lead the establishment of product priorities including new capabilities and product enhancements. • Work with leadership team to align on priorities for the product roadmap. • Works directly with Product Development teams on building the product backlog aligned with the roadmap and serves as input to the agile software development process. • Define and write detailed User Stories, acceptance criteria, and supplemental specifications for development teams. • Lead backlog refinement sessions and participate actively in all Scrum events (planning, review, and retrospective). • Represents and discusses the product roadmap with internal and external stakeholders. • Assesses field service market trends to inform our strategic direction. • Monitor and assess competitors to establish differentiating positions. • Work with customer operations teams to understand and assess current customer needs for the Service Pro platform. • Monitor key product performance indicators (KPIs) and use data to make informed prioritization decisions.