• Report to our VP of Product & Design, and partner closely with our Chief Technology & AI Officer. • Define Core Mental Models: Establish the system structures for a new AI-enabled IDE, representing projects, modules, components, and services. • Architect System Logic: Design the IA for complex data workflows, including dependencies, versioning, state, and environments. • Lead AI-Native Interaction: Design workflows where natural language is the primary interface for generation and iteration. • Design for AI Reliability: Build frameworks for AI-driven validation and troubleshooting, ensuring human oversight and reversibility are first-class features. • Bridge Technical Abstractions: Partner with architects to translate complex configuration-driven systems into intuitive developer experiences. • Scale Enterprise Governance: Ensure the UX supports high-stakes requirements like auditability, compliance, and permissions without sacrificing speed.

• Translate product and company vision into opinionated, future-forward design direction across major product areas • Think beyond near-term delivery to explore long-term opportunities, using concepts and prototypes to shape product evolution • Define and champion design principles and systems that support enterprise-ready, AI-forward experiences • Lead complex, ambiguous design problems end-to-end, from framing and exploration through execution and refinement • Partner deeply with Product, Engineering, and GTM to influence roadmaps and strategic decisions • Use customer research, product data, and insight to inform decisions while applying strong independent judgment • Raise the bar for design quality through critique, mentorship, and design leadership without people management

• Design and develop impactful learning programs and training courses for patient-facing teams, tailored for a remote environment (i.e. e-learning modules and multimedia assets) and aligned with organizational goals. • Set clear, measurable learning objectives that connect directly to business outcomes. • Create engaging and effective training programs, presentations, and supporting materials for new processes and workflows • Advise on training strategies for initiatives and change management, including appropriate delivery methods (self-paced vs. live), formats (video, slides, simulations), and timeline/pacing. • Collaborate with SME’s, trainers and project teams to identify learning needs • Translate complex workflows and systems into clear, accurate learning materials delivered across multiple modalities • Manage materials development and review processes with timely stakeholder communication • Equip facilitators with the tools and guidance they need to deliver training effectively. • Summarize and communicate about learning initiatives across Healthcare Operations teams so all leaders aware of ongoing efforts and priorities • Provide and respond to feedback to functional leaders responsible for onboarding curricula and trainers delivering your content

• Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement. • Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences. • Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization. • Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes. • Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives. • Advocate for the customer at every stage, ensuring accessibility, usability, and design consistency. • Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions.