Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Marketing Content Review Advisor Senior, you will be responsible for reviewing and approving all marketing material that gets produced for the enterprise and delivered to members. Ensures material is compliant with applicable laws and regulations and advertising is clear and transparent to members. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: - Reviews and approves highly regulated or complex marketing and advertising types of communications requests to ensure they meet all regulatory, legal and company policy requirements. - Reviews marketing and advertising communications across all channels including website, direct mail, emails, social media, phone, television and radio ensuring all advertising content complies with state and federal laws, rules and regulations, and internal standards. - Provides timely communication and positive/negative feedback to marketing partners regarding materials, including accurate and courteous follow up. - Facilitates and may lead the review and discussion of marketing communications with various levels throughout the organization to share, maintain and enhance knowledge of regulatory and business standards. - Creates internal procedures for customers to reinforce or explain marketing compliance processes or decisions to ensure consistency in application. - Participates in special projects as subject matter expert for marketing content. - May lead internal or external regulatory exam requests by researching, gathering, validating, and submitting data for responses. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 6 years’ experience in marketing, quality assurance or relevant (i.e., marketing, banking, property and casualty) compliance experience. - 4 years’ experience with advertising regulations and laws with respect to large financial service institutions including but not limited to banking Products and Services (Federal Reserve, CFPB, OCC) or Insurance Products and Services (Department of Insurance). - Advanced verbal and written communication experience with all levels within the organization to include providing positive and negative feedback. - Ability to balance business objectives of marketing clients and the industry and regulatory environment. - Prior experience in review of direct mail, email marketing and or copywriting. - Experience multi-tasking and prioritizing in a highly complex environment while maintaining attention to detail. - Proven ability to influence content or communications changes. What sets you apart: - This role requires an active Series 7 and Series 24 license prior to hire - Experience interacting and filing marketing communications with external regulators - Experience supporting control execution to include filing with the regulators - US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Draft and contribute to the development of high-quality submission-ready documents such as protocols, protocol amendments, clinical study reports, investigational new drug applications (INDs)/clinical trial applications (CTAs)/biologics license applications (BLAs) modules, regulatory designations, lifecycle maintenance documents, briefing documents, or others as needed. • Ensure the quality of deliverables by conducting editorial reviews of documents (grammar, punctuation, consistency) and completing or managing the quality checking of documents according to Lexeo standards. • Manage the document development process for deliverables including planning aspects (timeline development, kick-off meetings, communicating scope and accountabilities), project execution (tracking/monitoring progress according to established timelines, conducting team meetings), and project finalization (ensuring final agreed content, approval, quality, and compliance). • Publish documents for submission and/or oversee Regulatory Operations vendors as needed and review published documents prior to submission. Use AI and automation to support publishing activities such as document formatting, hyperlinking, and validation checks. Ensure final submission packages (e.g., eCTD sequences) are complete, correctly formatted, and pass technical quality standards. Collaborate with Regulatory Operations to troubleshoot any document formatting or technical issues, leveraging AI tools for efficiency where possible. • Use AI capabilities and implement new AI of appropriate scope to improve efficiencies and optimize processes of all activities related to Regulatory and Medical Writing. • AI Tools Evaluation & Implementation: Research, evaluate, and implement AI-powered tools to enhance the regulatory, medical writing, and publishing process. Identify appropriate AI solutions (e.g., for text generation, summarization, consistency checks, or document formatting) that fit the organization’s scale and needs. Lead pilot projects to test these tools and measure their impact on efficiency and quality. • AI-Driven Process Optimization: Drive the integration of AI technologies into daily medical writing activities to automate or streamline routine tasks. For example, deploy AI assistance for initial draft generation of certain sections, automatic formatting or indexing for eCTD submissions, content comparison for consistency across documents, and automated quality checks for style and reference accuracy. Ensure that such implementations adhere to regulatory guidelines and data privacy requirements while delivering efficiency gains. • Training and Change Management: Act as the lead for training the medical writing (and regulatory and clinical development as appropriate) team(s) on new AI/digital tools and updated workflows. Develop user guidelines or job aids and conduct hands-on training sessions to help writers and reviewers effectively use AI tools (e.g., AI content generators or QC software). Provide ongoing support and champion user adoption to maximize the tools’ benefits, while also gathering feedback to refine tool use-cases. • Process Improvement & Innovation: Continuously monitor emerging trends and best practices in medical writing and AI. Propose and lead process improvement initiatives that enhance document quality or team productivity – for example, developing standard content libraries, improving templates, or introducing structured content management approaches in combination with AI. Maintain up-to-date knowledge of regulatory expectations regarding the use of AI in document preparation to ensure responsible implementation. • Oversee vendor identification, engagement, and management to enable completion of objectives and corporate priorities as requested. • Identify and implement organizational efficiencies for document development and quality, document management, and submission management. • Facilitate the development and maintenance of standard processes and style guides. • Serve as a StartingPoint Administrator, managing template upgrades, internal user support, and cross-departmental training. • Contribute to department initiatives and other duties in support of clinical development as needed, including in the development of AI tools and technology. This may include determining appropriate vendors and tools, disseminating information to the team, and conducting training on new AI technologies.

• Support the NuScale Power Project by developing and coordinating administrative, testing and operating procedures for a nuclear power plant • Collaborate with various departments and external organizations to ensure compliance with regulatory standards and enhance commissioning efficiency • Analyze, design and develop documents with limited supervision • Provide technical writing support to the NuScale Services business unit • Responsible for design and development of new and revised plant procedures • Prepares system turnover packages following project procedures • Interface with Subject Matter Experts (SME's) as necessary during all phases of new or revised procedure development • Review proposed procedure changes to ensure accuracy and regulatory compliance • Follow specific training and writer's guidance to ensure procedures meet standards • Ensure administrative and process implementation comply with regulations and standards • Use industry practices to develop high-quality procedures which minimize risk of safety or human performance events. • Execute other duties as assigned by management

• Create and post video content on social media platforms • Research and develop engaging content on various topics for online publishing • Organize writing schedules to meet deadlines for content drafts or completed projects • Write scripts for 1-minute and 3-minute videos • Work with the production team to ensure timely delivery of content based on the content calendar • Present video content in front of a camera • Manage social media accounts across multiple platforms, including TikTok, Facebook, YouTube, and Instagram