• Atuar como ponto de contato principal para os clientes, oferecendo suporte contínuo e garantindo uma experiência positiva • Desenvolver e manter relacionamentos de longo prazo com os alunos, compreendendo suas necessidades e objetivos • Monitorar a saúde do aluno através de métricas e KPIs, identificando e mitigando riscos de churn • Propor e implementar estratégias de sucesso do cliente, incluindo planos de ação personalizados • Conduzir reuniões regulares com os alunos para revisar seu progresso e alinhar expectativas • Colaborar com equipes internas, como Vendas, Marketing e Produto, para garantir uma entrega coesa e alinhada • Treinar e educar os alunos sobre as melhores práticas e novos recursos dos produtos e serviços • Coletar e analisar feedback dos alunos para contribuir na melhoria contínua dos produtos e processos internos • Manter-se atualizado sobre tendências do setor e compartilhar insights com o time e os alunos • Zelar pela experiência do aluno para que o NPS e o engajamento se mantenham alto • Documentar e relatar feedbacks dos alunos para as equipes relevantes, a fim de impulsionar melhorias contínuas em nossos produtos • Colaborar com outras equipes internas para garantir uma transição perfeita entre o processo de vendas e o onboarding do aluno.

• Perform technical implementation of the solution for clients • Configure the system, integrate data, and customize workflows • Conduct testing and acceptance with the client • Deliver technical and functional training • Serve as the primary technical point of contact during implementation • Monitor usage and engagement metrics • Identify risks and take preventive action • Document processes and improvements • Perform handover to the Customer Success team

• Support and evolve the CRM, automation, data and integration areas applied to digital marketing. • Build, adjust and maintain integrations between marketing platforms, CRM, media, analytics and databases. • Develop and support technical routines focused on automation, data manipulation, queries, scripts and connections between tools. • Support the creation, organization and maintenance of relationship journeys, segmentations, communication cadences and automated workflows. • Structure databases, validate data, identify inconsistencies and improve the quality of information used in marketing operations. • Produce analyses and diagnostics from campaign, CRM, funnel and user behavior data, turning numbers into practical recommendations. • Work closely with media, strategy, creative and technology teams to enable smarter, scalable and data-driven deliveries. • Propose process improvements, automations and better use of tools to increase efficiency, speed and the analytical capacity of the operation.

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. - Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving. - Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time. - Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders. - Use proactive problem-solving skills to create and offer solutions to customers of varying complexity. - Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc. - Respond to inquiries by phone, email, and in person quickly and professionally. - Identify and assess customer needs to achieve satisfaction. Qualifications: - 4 year college degree in Biological Sciences or similar, preferred. - Exceptional customer service skills and strong interpersonal skills. - Ability to communicate effectively with patients by telephone and email. - Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner. - Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy. - Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks. - Proven ability to learn new skills quickly and adapt to new processes smoothly. - General office equipment and software knowledge and computer proficiency. Illinois Pay Range: $48,000-$55,000 The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.