People Talent

• Liderar, desenvolver e acompanhar o time de Customer Success • Garantir excelência no atendimento e relacionamento com clientes B2B • Acompanhar e evoluir métricas-chave da área • Estruturar, revisar e otimizar fluxos e processos de Customer Success • Atuar de forma proativa na resolução de demandas críticas

• Develop and maintain microservices and integrations primarily using Java and Python; • Work on projects focused on e-commerce workflows, post-sales and digital services; • Participate in building scalable, high-performance solutions; • Support the preparation of Design Docs together with Senior Developers; • Perform cross-squad Merge Requests, ensuring adherence to standards and best practices; • Develop and maintain robust automated tests, ensuring high quality and coverage; • Actively participate in team ceremonies and the team's Kanban flow; • Collaborate with different technical and business teams.

• Develop and architect services, APIs, and complex integrations connected to core systems; • Participate in creating and reviewing design documents with partner teams; • Work in an Inner Source model, developing features and submitting merge requests (MRs) for review and approval by other teams; • Ensure high code quality and rigorous test coverage (90%+); • Collaborate with multiple squads on CI/CD pipelines; • Provide technical support to the team, contributing to professional growth and knowledge sharing.

• Align candidate profile requirements with the hiring manager; • Screen resumes, schedule and conduct interviews; • Prepare and write interview assessment reports; • Client contact and management.

• Connect companies, cultural and sports projects, and tangible social outcomes. • Work as part of a team focused on Incentive Laws, ensuring that each resource is used with transparency and responsibility. • Study and apply key Incentive Laws (Culture and Sport). • Assist clients via email, phone, and online meetings. • Analyze data to authorize payments (CNPJ and CNAE codes). • Review fiscal/tax documents and clear them for payment. • Request documents and bank statements and monitor expenses. • Organize, file, and update documents on the network. • Prepare and submit account reports in systems such as SALIC and SECEC.

• Manage a portfolio of clients, ensuring the quality and continuous improvement of deliverables • Lead strategic alignment and follow-up meetings • Develop marketing plans (personas, content, competitor analysis) • Monitor and interpret campaign data (Google Ads and Meta Ads) • Manage workflows and requests using Asana • Support CRM integrations and automation improvements (RD Station) • Translate brand positioning into strategic marketing initiatives • Analyze performance metrics (CAC, LTV, ROAS, conversion) • Monitor satisfaction metrics (NPS, CSAT, Healthscore) • Ensure organization and upkeep of client materials and information

• Lead, develop, and oversee the team of Account Executives • Ensure achievement of commercial targets and drive ongoing improvement in team performance • Lead recruitment and hiring of new sales representatives • Monitor performance indicators (KPIs) and generate insights for continuous improvement • Identify bottlenecks and propose improvements to commercial processes • Ensure consistent application of the sales methodology • Support strategic negotiations and consultative sales • Provide strategic input on the market, opportunities, and operations

• Define and execute the product strategy for the marketplace • Build and manage the roadmap with short-, medium- and long-term vision • Prioritize initiatives based on business impact and metrics • Partner with engineering to ensure technical alignment and delivery • Manage internal stakeholders (commercial, finance, operations), mediating conflicts and aligning expectations • Define, track and evolve product metrics (activation, retention, churn, adoption) • Use artificial intelligence daily for data analysis, insight generation and process optimization • Ensure clear communication with leadership (C-level), translating data into strategic decisions

• Manage a portfolio of high-value strategic accounts • Build relationships with decision-makers (directors and C-level executives) • Identify upsell and cross-sell opportunities • Drive retention and prevent churn • Lead executive meetings (QBRs and business planning sessions) • Analyze the client's situation and propose strategic solutions • Work closely with Product, Sales, and Marketing teams • Support process improvements (position under development)

• Plan, execute, and manage paid media campaigns across Google Ads, Meta Ads, TikTok Ads, LinkedIn Ads, and other relevant platforms • Optimize campaigns for CTR, CPL, CPM, ROAS, and LTV • Monitor KPIs daily and identify opportunities for improvement • Create and implement audience targeting, remarketing, and lead nurturing strategies across the full funnel • Collaborate with content, creative, and performance teams on integrated campaigns • Test and validate creatives, copy variations, formats, and placements • Produce reports with strategic insights and optimization recommendations • Stay up to date with trends, new tools, and market developments in paid media and growth