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Operations Analyst

Location

United States

Posted

128 days ago

Salary

$50K - $60K / year

Seniority

Senior

High SchoolEnglish

Job Description

Operations Analyst

Blitzoo

• Review player accounts and transactions for fraud indicators and take action or escalate as needed. • Review and process redemption requests in line with internal controls and procedures. • Review and process KYC documents, including manual verification and follow-up for missing information. • Investigate suspicious activity, linked account behavior, payment abuse, bonus abuse, and other fraud patterns. • Monitor player activity and account behavior using available internal and third-party tools. • Support AML and compliance-related reviews by identifying concerns and escalating appropriately. • Investigate and help resolve escalated player inquiries related to payments, verification, account restrictions, and risk decisions. • Generate recurring and ad hoc reports for leadership on fraud trends, redemption activity, KYC volumes, operational issues, and emerging risks. • Document findings clearly and maintain accurate case notes, account records, and audit-ready support. • Provide feedback on systems, tooling, workflows, and controls to improve efficiency and reduce risk. • Contribute to SOPs, process documentation, internal guides, and team manuals. • Stay informed on fraud trends, payment abuse tactics, and operational risks relevant to online gaming and ecommerce. • Partner cross-functionally with customer support, compliance, product, and leadership as needed.

Job Requirements

  • High school diploma required.
  • Must have recent hands-on experience in payments, fraud, risk, and KYC within online casino, sweepstakes, sports betting, poker or regulated iGaming environments.
  • Working knowledge of AML, KYC, and compliance-related processes, including document review, verification workflows, and escalation handling.
  • Experience producing reports, analysis, and operational summaries for management, with strong Excel skills and a data-driven mindset.
  • Ability to identify trends, investigate issues thoroughly, and make sound, well-documented decisions.
  • Experience working across payments, fraud, KYC, and compliance functions, including communicating findings or escalations to leadership.
  • Comfort in a startup or fast-paced environment where priorities and processes evolve.
  • Experience identifying process gaps, suggesting improvements, and contributing to SOPs or internal documentation.
  • Strong judgment, organization, and ability to work effectively with limited oversight.
  • Tech-savvy and comfortable learning new tools quickly, including using AI to improve work quality, efficiency, reporting, and documentation.
  • Strong verbal/written communication and interpersonal skills, collaborative mindset, and willingness to support flexible business needs when required.
  • Ability to work remotely full-time from the United States on an Eastern Time-aligned schedule.

Benefits

  • Competitive salary and equity
  • Flexible working environment
  • Professional growth opportunities in an innovative, high-energy industry
  • A player-first culture where creativity, data, and customer passion drive every decision.

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