Blitzoo

• Review player accounts and transactions for fraud indicators and take action or escalate as needed. • Review and process redemption requests in line with internal controls and procedures. • Review and process KYC documents, including manual verification and follow-up for missing information. • Investigate suspicious activity, linked account behavior, payment abuse, bonus abuse, and other fraud patterns. • Monitor player activity and account behavior using available internal and third-party tools. • Support AML and compliance-related reviews by identifying concerns and escalating appropriately. • Investigate and help resolve escalated player inquiries related to payments, verification, account restrictions, and risk decisions. • Generate recurring and ad hoc reports for leadership on fraud trends, redemption activity, KYC volumes, operational issues, and emerging risks. • Document findings clearly and maintain accurate case notes, account records, and audit-ready support. • Provide feedback on systems, tooling, workflows, and controls to improve efficiency and reduce risk. • Contribute to SOPs, process documentation, internal guides, and team manuals. • Stay informed on fraud trends, payment abuse tactics, and operational risks relevant to online gaming and ecommerce. • Partner cross-functionally with customer support, compliance, product, and leadership as needed.