• Prepares engineering analysis of projects including preliminary design, detailed design, project cost analysis, life cycle cost analysis and equipment selection. • Manages engineering projects from start to finish, ensuring projects meet intended outcomes and remain within agreed costs and schedules. • Develops and maintains mass and energy balances of processes; performs engineering analysis and leads implementation of solutions. • Prepares Capital Investment Requests; analyzes bids from engineering firms, vendors and contractors; negotiates purchase and contracts. • Provides full cycle performance management support for suppliers/contractors including setting objectives and monitoring work. • Conducts PHAs, MOCs and PSSRs on projects managed. • Collaborates with corporate HSE department to ensure all safety requirements are met.

• Cleans up, improves, and optimizes existing AI prompts and workflows to reduce bloat and increase accuracy, efficiency, and customer satisfaction • Creates and maintains a suite of automated and manual tests to ensure quality, prevents regression, and validates AI tool performance • Conducts regular audits of current AI tool implementations and create comprehensive documentation for team members and leadership • Audits samples of customer phone calls to verify accuracy of success rate metrics and diagnose issues with current automation tools • Independently identifies areas for improvement in AI tools and propose strategic changes to address gaps or inefficiencies • Works with Customer Service leadership to discover new opportunities where AI tools can reduce workload for live agents • Collaborates with the Engineering team to request necessary API changes and new endpoints to support and enhance AI tools

• Work with product managers and other engineers to help design the future of the technology. • Troubleshoot production issues, and design future remediations to deliver on Ditto's goal of a high performance, self-healing, and reliable mesh. • Relentlessly optimize to ensure efficient bandwidth utilization and reliable data transfer between peers. • Use both industry standard and novel techniques to build robust data sync technologies. • Support API design and product development teams by providing technical advice to leverage core Ditto mesh technologies. • Author RFCs, design and document system architecture, and collaborate with other teams within Ditto. • Estimate the delivery timeline for projects and communicate with management and the broader team regarding project execution. • Set team culture by example, expanding Ditto’s culture of Trust, Communication, and Continual Improvement.

• Develop a deep knowledge of Onshape’s capabilities and stay up to date with constantly expanding feature-set. • Provide technical assistance and expertise to users and report insights back to departments within Onshape. • Provide high velocity email-based transactional support directly to Onshape commercial users. • Treat support as a feedback mechanism to product development for how users use Onshape. • Answer questions and provide appropriate resources to self-learning and educational content. • Triage requests for new functionality and write specifications for new features. • Reproduce and document software bugs and report them to development. • Be an ambassador to the Onshape community on the Forum.