• Cleans up, improves, and optimizes existing AI prompts and workflows to reduce bloat and increase accuracy, efficiency, and customer satisfaction • Creates and maintains a suite of automated and manual tests to ensure quality, prevents regression, and validates AI tool performance • Conducts regular audits of current AI tool implementations and create comprehensive documentation for team members and leadership • Audits samples of customer phone calls to verify accuracy of success rate metrics and diagnose issues with current automation tools • Independently identifies areas for improvement in AI tools and propose strategic changes to address gaps or inefficiencies • Works with Customer Service leadership to discover new opportunities where AI tools can reduce workload for live agents • Collaborates with the Engineering team to request necessary API changes and new endpoints to support and enhance AI tools

• Work with product managers and other engineers to help design the future of the technology. • Troubleshoot production issues, and design future remediations to deliver on Ditto's goal of a high performance, self-healing, and reliable mesh. • Relentlessly optimize to ensure efficient bandwidth utilization and reliable data transfer between peers. • Use both industry standard and novel techniques to build robust data sync technologies. • Support API design and product development teams by providing technical advice to leverage core Ditto mesh technologies. • Author RFCs, design and document system architecture, and collaborate with other teams within Ditto. • Estimate the delivery timeline for projects and communicate with management and the broader team regarding project execution. • Set team culture by example, expanding Ditto’s culture of Trust, Communication, and Continual Improvement.

• Develop a deep knowledge of Onshape’s capabilities and stay up to date with constantly expanding feature-set. • Provide technical assistance and expertise to users and report insights back to departments within Onshape. • Provide high velocity email-based transactional support directly to Onshape commercial users. • Treat support as a feedback mechanism to product development for how users use Onshape. • Answer questions and provide appropriate resources to self-learning and educational content. • Triage requests for new functionality and write specifications for new features. • Reproduce and document software bugs and report them to development. • Be an ambassador to the Onshape community on the Forum.

• Develop Perform civil safety assessment process in accordance with ARP4761 or military safety assessments in accordance with MIL-STD-882E, including but not limited to, System Safety Program Plans (SSPPs), Functional Hazard Assessments (FHAs), Preliminary System Safety Assessments (PSSAs), System Safety Assessments (SSAs), Fault Tree Analysis (FTAs), Common Mode Analyses (CMAs), Safety Assessment Reports (SARs). • Support systems, hardware, and software engineering teams in defining system safety requirements during development activity. • Review of design and development documentation for safety critical equipment. • Review analysis of peer safety engineers. • Mentor and train less experienced safety engineers. • Accountable to team members and organizational leadership for committed work and responsibilities. • Develop and maintain expertise in assigned areas (program, function, process, technology). • Collaborate with customers, stakeholders, and organizational leaders to develop plans.