• Deliver compelling technical demonstrations, product presentations, and proof-of-concept engagements • Engage with customers to understand their incident response workflows, investigation challenges, and security architecture • Design and recommend solution architectures and deployment strategies tailored to each environment • Support integration of Binalyze solutions into SOC workflows, IR processes, and enterprise security stacks • Act as a trusted technical advisor throughout the full customer lifecycle • Articulate technical value, key differentiators, and solution fit to both technical and non-technical audiences • Provide best practices guidance on endpoint investigation and digital evidence collection • Collaborate with sales, product, engineering, and customer success teams to feed field insight back into the business • Support enterprise evaluations, pilot engagements, and technical sales cycles

• Work directly with enterprise healthcare clients to configure, troubleshoot, and optimize our custom ETL platform. • Manage client communications, resolve technical issues, and develop SQL/SSIS solutions—all remotely. • Write and implement client configuration changes in SQL Server. • Collaborate with enterprise clients on their data and ETL pipeline needs. • Troubleshoot and resolve ETL process issues. • Perform SQL and SSIS development to enhance our platform. • Monitor Teams/inbox for on-call support requests. • Manage JIRA tickets and balance multiple client priorities.

• Act as the primary technical leader in customer calls, leading technical discussions and presenting solutions. • Support DevOps, migration, and modernization projects by delivering high-quality technical strategies. • Conduct Migration Acceleration Program (MAP) assessments and lead workshops to evaluate cloud migration readiness. • Create detailed level-of-effort estimates and scope-of-work documents to support project planning and proposals. • Serve as a hands-on escalation point for complex technical issues during project execution. • Guide team members on AWS solutions, migration strategies, and best practices, fostering skill development. • Leverage deep cloud migration experience to ensure seamless transitions to AWS from on-premises environments. • Design and implement innovative solutions, remaining hands-on throughout project lifecycles. • Stay updated on AWS offerings, DevOps tools, and emerging technologies to drive innovation.

• Collaborate with Business Development to advance opportunities: deliver high-impact demos, proofs-of-concept (PoCs), technical presentations, and customized solution proposals. • Drive customer adoption through on-site engagements, including training, system integrations, and support across the U.S. and internationally (up to 50% travel). • Develop Python/Bash scripts and automation tools to streamline integrations and resolve complex customer challenges efficiently. • Capture field insights to inform Product and R&D roadmaps while identifying upsell and expansion opportunities. • Lead the technical sales cycle end-to-end—from discovery and solution design to post-sale onboarding and ongoing success.