• Plan and track project activities together with the squad. • Manage backlog and workflow using Jira. • Participate in agile ceremonies (daily stand-up, planning, review, retrospective). • Map, analyze and improve processes using analysis tools (e.g., Bizagi, Draw.io, Miro). • Build dashboards, reports and performance indicators (e.g., Power BI). • Prepare schedules, status reports and progress indicators. • Ensure clear communication between the technical team and business areas. • Identify risks and propose corrective actions. • Work alongside Squad Leads to ensure alignment between scope, schedule, cost and quality. • Ensure compliance with processes, best practices and project governance. • Support project administrative activities (recordkeeping, controls, documentation, follow-ups). • Use AI tools (e.g., Microsoft Copilot, ChatGPT, Gemini, Claude) to assist in the preparation of documents, analyses and light automations. • Contribute to process improvement initiatives using generative AI or intelligent automations. • Conduct research, summarization and analysis with the aid of AI to support decision-making and accelerate deliveries. • Support squads and business areas in adopting AI tools in day-to-day work (best practices, possible uses, prompt organization, etc.).

• Actively build positive, collaborative relationships with the client to understand the client's business priorities and bring assets and expertise aligned with the priorities. • Provides servant leadership to the project team. Promote empowerment of the team, ensuring each team member is fully engaged, making a meaningful contribution, and encourage a sustainable pace with high-level quality. • Facilitate daily stand-ups, sprint demos, retrospectives, sprint planning, and backlog grooming meetings. • Work with our Director of Programs to facilitate project documentation and project deliverables. • Act as agile coach adapting teams to agile/scrum methodology using techniques that increase collaboration, predictability, transparency and promote a culture of experimentation and innovation. Use agile methodology values, principles, and practices to plan, manage, and deliver large-scale initiatives, features, and stories in an iterative fashion • Monitor and manage team goals and performance and ensure the team understands how they align and relate to broader business goals and strategies. • Deep-dive existing and potential problem areas, develop and communicate corrective action and mitigation plans, and drive follow-through to a successful resolution. Be hands-on when needed to help your team solve problems and get through crunch periods. • Establish and manage product roadmap. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. • Responsible for overall contract and project cost management. Ensure project remains in scope and within budget through active project budget tracking and burn-down tracking. Work closely with corporate operations and the customer to ensure total expenditures are tracked and costs are managed and communicated through proper change management.

• Provide essential administrative and accounting support for capital expenditures across our managed properties • Maintain comprehensive documentation in Coupa/Sage 300 including contracts, purchase orders, invoices, and change orders • Audit invoices against budgets and commitments • Support Project Managers by monitoring performance against approved budgets, schedules, and quality standards • Maintain capital project reports and account draws while recommending efficiency improvements for departmental procedures

• Serve as the main client point of contact throughout campaign lifecycles • Manage project timelines, resources, and deliverables using project management systems • Maintain impeccable and timely communication with internal teams using project management tools and Zoom; marshaling the needed resources for each campaign within the vertical • Provide thorough and timely communication with clients through bi-weekly calls and email correspondence, ensuring clients always understand the value of their campaign. • Translate complex campaign results into clear, cohesive narratives that demonstrate value to clients in an easy-to-understand way • Support strategists with technical analysis using tools like Screaming Frog and SEMrush's competitor gap analysis as needed • Identify and mitigate risks to project timelines and budgets • Maintain thorough documentation of project requirements and client communications, assisting the Strategist in creating client reports and internal executive summaries