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• Implementation of an identity management system; • Configuration of SailPoint IdentityIQ; • Implementation of connectors; • Development of scripts using Java; • Creation of technical documentation (blueprints); • Execution of integration tests; • Interact with and guide the client on a day-to-day basis; • Overcome daily difficulties and challenges; • Seek solutions to challenges (researching, studying, etc.); • Ability to work in a team; • Ability to handle clients during crisis situations.

• Participate in IAM system implementations across the full lifecycle (Requirements, Development/Configuration, Testing, Acceptance/UAT, and Support). • Customize integrations between systems (APIs, JSON, XML, Swagger, etc.). • Develop scripts (Java, Python, etc.) for solution customizations. • Create and maintain up-to-date technical documentation (blueprints, operational procedures). • Support tool updates and upgrades. • Monitor the status and progress of support ticket resolutions. • Ensure service delivery within the contracted SLA. • Escalate high-impact incidents to the appropriate levels. • Keep clients informed about the status and progress of support activities. • Continuously research new technologies and improvement methodologies.

• Administer and evolve the SailPoint platform (ISC or IdentityIQ); • Onboard applications and data sources into the IAM solution; • Develop and tune correlation rules, governance policies, certifications, and SoD (Segregation of Duties); • Analyze and resolve identity and access-related incidents and requests; • Work with business and technology teams to ensure access complies with security policies; • Participate in continuous improvement projects and platform expansion; • Support audit processes and regulatory compliance (LGPD, ISO, etc.).

• Implementation of Identity and Access Management (IAM) systems at large and medium-sized companies. • Engagement with clients and project teams, from deployment through testing and acceptance, working on multiple projects simultaneously. • Participate in the management model with the following responsibilities: creating and documenting blueprints, assembling backlogs, ensuring artifact integrity, and participating in kickoff, closing, daily stand-ups and other ceremonies.

• Monitor and evaluate the quality of customer service and services provided • Track operational and quality metrics, such as SLA, response time, resolution time and recurrence • Conduct audits of tickets, processes and operational workflows • Identify deviations, operational risks and continuous improvement opportunities • Support the definition, development and standardization of quality processes • Prepare operational and executive quality reports and service health reports • Collaborate with technical teams on incident analysis and service improvements • Contribute to increased customer satisfaction, trust and overall customer experience

• Deploy and configure IAM solutions (e.g., Ping Identity). • Participate in meetings with clients and stakeholders to gather requirements. • Create and maintain technical documentation (blueprints, flows, integrations). • Support the squad with technical questions and disseminate best practices. • Participate in agile ceremonies (dailies, planning, reviews, retrospectives). • Integrate legacy and modern systems with identity solutions. • Ensure compliance with security standards (OpenID, SAML, FAPI, Open Banking). • Perform testing, acceptance, and technical validations.

• Plan and track project activities together with the squad. • Manage backlog and workflow using Jira. • Participate in agile ceremonies (daily stand-up, planning, review, retrospective). • Map, analyze and improve processes using analysis tools (e.g., Bizagi, Draw.io, Miro). • Build dashboards, reports and performance indicators (e.g., Power BI). • Prepare schedules, status reports and progress indicators. • Ensure clear communication between the technical team and business areas. • Identify risks and propose corrective actions. • Work alongside Squad Leads to ensure alignment between scope, schedule, cost and quality. • Ensure compliance with processes, best practices and project governance. • Support project administrative activities (recordkeeping, controls, documentation, follow-ups). • Use AI tools (e.g., Microsoft Copilot, ChatGPT, Gemini, Claude) to assist in the preparation of documents, analyses and light automations. • Contribute to process improvement initiatives using generative AI or intelligent automations. • Conduct research, summarization and analysis with the aid of AI to support decision-making and accelerate deliveries. • Support squads and business areas in adopting AI tools in day-to-day work (best practices, possible uses, prompt organization, etc.).

• Specialized technical support for Ping Identity Identity and Access Management (IAM) systems for large and medium-sized enterprises • Handling and resolution of technical incidents related to Ping products (PingFederate, PingAccess, PingDirectory, PingOne) • Analysis and troubleshooting of authentication, authorization, and integration issues • Support configuring and maintaining access policies and authentication flows • Support for SAML, OpenID Connect and OAuth integrations • Documenting solutions and creating knowledge base articles • Collaboration with project teams during implementations to ensure proper support • Proactive environment monitoring and identification of potential issues • Technical escalation to specialized teams when necessary • Training and guidance for end users on basic functionality

• Participate in IAM system deployments, covering the full cycle (Requirements, Development/Configurations, Testing, User Acceptance, and Support). • Customize integrations between systems (APIs, JSON, XML, Swagger, etc.). • Develop scripts (Java, Python, etc.) for solution customizations. • Create and maintain up-to-date technical documentation (blueprints, operational procedures). • Support tool updates and upgrades. • Monitor the status and progress of support tickets. • Ensure service delivery within contracted SLAs. • Escalate high-impact incidents to the appropriate levels. • Keep clients informed about the status and progress of support activities. • Continuously research new technologies and improvement methodologies.