• Manage user onboarding and offboarding, including profiles, permission sets, and ServiceMax configuration profiles, ensuring appropriate access and system security • Partner with Salesforce team members and business stakeholders to troubleshoot issues, identify root causes, and implement effective solutions • Perform data loads and updates while implementing validation rules to maintain data integrity and accuracy • Gather and translate business requirements into scalable, declarative Salesforce solutions • Build, manage, and troubleshoot Flows to drive automation and improve operational efficiency • Utilize Service Flow Manager and other tools to streamline and optimize business processes • Support and configure the ServiceMax Go mobile application used by field technicians • Create and manage Data Guides to ensure accurate and consistent data capture in the field • Configure Service Board and Gantt views to support dispatching and scheduling needs • Develop custom report types and support advanced reporting and dashboarding • Support integrations with ERP systems and other business-critical platforms • Contribute to the development and enforcement of Salesforce best practices and standards

Overview Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in Rhode Island or may be a Remote Position. The CRM Administrator plays a critical role in supporting Hayward’s CRM ecosystem by delivering reliable, scalable, and user-focused system solutions. This position is responsible for the day-to-day configuration, maintenance, and support of the Salesforce platform while partnering closely with CRM leadership to ensure technology solutions effectively enable customer support, sales, and service operations. Responsibilities - Provide day-to-day administrative support for the Salesforce platform, ensuring system stability, usability, and data integrity. - Deliver timely end-user support, including on-call assistance, issue triage, troubleshooting, and resolution of Salesforce-related inquiries. - Monitor and manage user access, licenses, roles, profiles, permission sets, and security controls in alignment with governance standards. - Maintain sharing rules, security models, and system hierarchies to support business operations while protecting sensitive data. - Monitor system storage, performance, and usage trends; archive or optimize data as required. - Configure and maintain Salesforce objects, page layouts, workflows, flows, validation rules, approval processes, reports, dashboards, and related features using best-practice solutions. - Proactively identify system improvement opportunities by gathering user feedback and analyzing support trends. - Support continuous improvement initiatives led by CRM leadership by implementing enhancements that improve efficiency, data quality, and user experience. - Conduct routine system audits to ensure adherence to Salesforce and organizational best practices. - Support Salesforce release management activities, including testing, deployment, and communication of new features and enhancements. - Manage and deploy system changes with minimal disruption to business users. - Communicate upcoming system changes clearly and proactively, ensuring users understand functionality, impact, and adoption expectations prior to release. - Coordinate and deliver training for new and existing users on Salesforce functionality, processes, and best practices. - Support CRM-led training and change management initiatives by reinforcing standardized workflows and system usage. - Assist in maintaining training materials, FAQs, and support documentation to promote self-service and consistent adoption. - Create, maintain, and enhance reports and dashboards to support Sales, Customer Care, Tech Service, and Marketing operations. - Build and manage report folders and access controls to improve efficiency, visibility, and decision-making. - Assist business teams and CRM leadership with data analysis and reporting needs that support performance tracking and operational insights. - Partner with CRM leadership, developers, and business stakeholders to support the delivery of CRM solutions aligned with strategic objectives. - Assist with the administration and support of integrated or adjacent technology solutions that interact with Salesforce, such as warranty systems, contact center tools, and other customer-support platforms. - Collaborate with internal teams and vendors to test, validate, and support integrated solutions. Qualifications - 2+ years of Salesforce experience. - 3+ years supporting teams in a technical capacity. - Proven success in gathering information from stakeholders and converting to technical requirements. - Excellent client-facing written and oral communication skills. - Experience working with source control and continuous integration. Education / Experience: - BS/BA Degree in related discipline or comparable industry experience #LI-LS1

• Administer users, roles, profiles, permission sets, sharing rules, and security/SSO. • Design and maintain Record-Triggered, Scheduled, and Screen Flows; retire legacy automation. • Manage data models (objects/fields), validation, duplicate rules; perform secure data loads. • Build Reports & Dashboards for pipeline, forecasting, and activity hygiene. • Configure Sales Cloud (Leads, Accounts, Contacts, Opportunities, Products, Price Books, Quotes) as well as any customizations. • Maintain AppExchange packages; monitor org health, limits, login/setup audit trail, and API usage. • Coordinate sandboxes, change sets/SFDX packaging, UAT, and release notes; follow change control/CAB. • Experience Cloud (LWR) storefronts: manage themes/pages/navigation, permissions, and publishing. • B2B entities: maintain Buyer Groups, Catalogs/Categories, Products, Price Books/Price List Entries, Inventory, and Entitlements. • Storefront operations: configure carts/checkout, guest vs. authenticated access, and account-based pricing/availability and credit card checkout • Data jobs: run and monitor catalog/pricing/inventory imports; troubleshoot failures. • Monitoring & integrations: track storefront errors/failed jobs, API limits, basic KPIs; coordinate payments/tax flows (e.g., Stripe, Vertex/Avalara). • Collaborate with developers/integration teams; contribute small Apex/LWC updates under review. • Contribute development support where appropriate including Apex, LWC, API integrations and technical debugging • Troubleshoot and resolve complex issues related to Salesforce, B2B Commerce Cloud, payment integrations and connected systems

Role Description Are you the kind of Salesforce Administrator who turns complex systems into smooth, efficient machines? Do you enjoy building smart automations, keeping data clean, and making life easier for teams that rely on CRM every day? Do you take pride in creating dashboards that actually get used, workflows that save hours, and systems that just work without constant fixes? If you’re someone who enjoys solving problems, improving processes, and making a real impact behind the scenes, this could be the perfect role for you. - Administer and maintain Salesforce platform (users, roles, profiles, permissions) - Customize Salesforce objects, fields, page layouts, record types, and validation rules - Build and manage reports, dashboards, and data visibility for key stakeholders - Create and optimize automations using Flow, Process Builder, and workflow rules - Manage data integrity (imports, deduplication, cleanup, validation) - Support sales, marketing, and operations teams with system enhancements and troubleshooting - Collaborate with leadership to translate business requirements into Salesforce solutions - Monitor system performance and proactively identify improvement opportunities - Maintain documentation for processes, configurations, and system architecture - Assist with integrations (APIs, third-party tools like HubSpot, Stripe, etc.) Qualifications - 3+ years of hands-on Salesforce administration experience - Salesforce Administrator Certification (ADM 201 or equivalent) - Strong understanding of Salesforce data model, security model, and automation tools (Flows required) - Experience building reports and dashboards for business decision-making - Excellent English communication skills (written and verbal) - Highly detail-oriented with strong problem-solving skills - Experience supporting sales teams and CRM-driven workflows - Ability to work full-time CST-aligned hours Requirements - Familiarity with Sales Cloud, Service Cloud, or Marketing Cloud - Experience in a fast-paced startup or agency environment