Role Description Are you the kind of Salesforce Administrator who turns complex systems into smooth, efficient machines? Do you enjoy building smart automations, keeping data clean, and making life easier for teams that rely on CRM every day? Do you take pride in creating dashboards that actually get used, workflows that save hours, and systems that just work without constant fixes? If you’re someone who enjoys solving problems, improving processes, and making a real impact behind the scenes, this could be the perfect role for you. - Administer and maintain Salesforce platform (users, roles, profiles, permissions) - Customize Salesforce objects, fields, page layouts, record types, and validation rules - Build and manage reports, dashboards, and data visibility for key stakeholders - Create and optimize automations using Flow, Process Builder, and workflow rules - Manage data integrity (imports, deduplication, cleanup, validation) - Support sales, marketing, and operations teams with system enhancements and troubleshooting - Collaborate with leadership to translate business requirements into Salesforce solutions - Monitor system performance and proactively identify improvement opportunities - Maintain documentation for processes, configurations, and system architecture - Assist with integrations (APIs, third-party tools like HubSpot, Stripe, etc.) Qualifications - 3+ years of hands-on Salesforce administration experience - Salesforce Administrator Certification (ADM 201 or equivalent) - Strong understanding of Salesforce data model, security model, and automation tools (Flows required) - Experience building reports and dashboards for business decision-making - Excellent English communication skills (written and verbal) - Highly detail-oriented with strong problem-solving skills - Experience supporting sales teams and CRM-driven workflows - Ability to work full-time CST-aligned hours Requirements - Familiarity with Sales Cloud, Service Cloud, or Marketing Cloud - Experience in a fast-paced startup or agency environment

Role Description This is a pro-bono volunteer position. In this role, the Salesforce Team Lead will guide the team's individual contributors and interns, including the selection and onboarding of new team members, and prioritization of the work according to business needs and available skill sets. - Support the team of Salesforce Admins and Developers to ensure that each individual contributor (6 hrs/week) and intern (20 hrs/week) has tasks that match their skillset and their desire to contribute to the JerseySTEM mission. - Select, onboard and orient new Salesforce admins and developers, both individual contributors and interns, whose skills match JerseySTEM's needs. - Communicate frequently with team members to ensure they remain engaged and understand that their contributions are valued. - Develop an understanding of the team members' skill sets and the skills needed to create/maintain the features and subsystems of the JerseySTEM Salesforce implementation. - Triage incoming help requests, assign them to team members who can address the requests, or convert them to projects in consultation with the Product Owners. - Prioritize projects and tasks according to team members' skills and availability, with input from the JerseySTEM board, the Product Owners, the Salesforce Architect, and team members. Manage the Jira backlog and Kanban board. - Host weekly team meetings via Google Meet. The team is geographically dispersed, and this meeting is their key communication. Qualifications - Possess excellent communication, collaboration and leadership skills. - Have a passion for enabling others to contribute their best selves to our mission. - Be substantially familiar with Salesforce Sales Cloud and Salesforce Experience Cloud. - Have a solid understanding of the differences between declarative and programmatic development in the Salesforce tool set and possess the ability to choose the appropriate development type for each task. - Be familiar with the uses and roles of Flows, Lightning Web Components, Apex, External Client Apps and the Salesforce Rest API. Experience with unauthenticated (guest) usage of Salesforce is desirable. - The successful candidate for this position will be flexible, open to new ways of working, and accepting of unfamiliar tools. Company Description - All JerseySTEM roles are pro-bono (unpaid) positions. - JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey. - Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda. - Membership is a minimum six-month commitment of approximately six to ten flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K–12 educators, retirees, veterans, interns, and students are exempt from the deposit.

Role Description The Salesforce CRM Administrator has primary responsibility for Salesforce support requests across Internet2 and is responsible for the strategic management, configuration, and optimization of the organization's Salesforce CRM platform. This role will continuously assess the Salesforce CRM configuration, identify gaps in functionality, and implement improvements to better support enterprise-wide business needs. The position requires strong collaboration with stakeholders across all divisions to ensure Salesforce CRM effectively supports member relationship management, service delivery tracking, and organizational reporting requirements. The Salesforce CRM Administrator sits within the Community Engagement division but serves as an enterprise-wide resource, working closely with stakeholders across all Internet2 divisions who utilize Salesforce CRM. The role collaborates closely with the Data Steward on data quality and governance matters, and partners with IT and other technical teams on system integrations and infrastructure. Responsibilities - Ongoing assessment of Salesforce CRM configuration and identifying improvement opportunities - Configuring and customizing Salesforce CRM to meet evolving business needs - Serving as primary point of contact for Salesforce CRM support requests - Training and supporting users across the organization - Collaborating on system integrations from a Salesforce CRM perspective - Maintaining documentation of configurations, processes, and best practices Qualifications - Bachelor's degree in Information Systems, Business Administration, or related field, (or equivalent combination of education and experience) - 3+ years of hands-on Salesforce CRM administration experience - Technical proficiency with Salesforce CRM administration and configuration, including building custom objects and fields, creating reports and dashboards, managing page layouts, and implementing data quality controls - Demonstrated ability to analyze complex business requirements and translate them into technical solutions through effective problem-solving - Knowledge of reporting and analytics best practices, data governance principles, and system integration concepts - Excellent communication and collaboration skills, with ability to explain technical concepts to non-technical audiences and work effectively across teams with diverse needs and perspectives - Ability to travel 2-3 weeks annually and have the ability to support all time zones of the continental United States. Preferred Qualifications - Solution-oriented mindset with strong problem-solving abilities and focus on possibilities rather than obstacles - Proven attention to detail with commitment to data accuracy and platform integrity - Self-directed with ability to manage multiple competing priorities, take initiative, and work independently with minimal supervision - Experience with Salesforce CRM in a nonprofit or membership organization environment - Salesforce Certified Administrator - Familiarity with the higher education and research community - Knowledge of Internet2 services and solutions - Familiarity with project management and/or change management methodologies Benefits - Medical, dental, life, vision and disability insurances - Health spending account program - Sick time - Vacation time - Tax deferred retirement plan Expected Hiring Range $90,700 - $102,100 Starting salary is typically within the first quartile of the range and varies based on experience. Pay Grade IT-3 For pay transparency purposes, the full salary range is: $90,700 - $136,100 Equal Opportunity Employer Internet2 is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

About JerseySTEM All JerseySTEM roles are pro-bono (unpaid) positions.JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey. Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda.Membership is a minimum six-month commitment of approximately six to ten flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K–12 educators, retirees, veterans, interns, and students are exempt from the deposit. Overview This is a pro-bono volunteer position. In this role, the Salesforce Team Lead will guide the team's individual contributors and interns, including the selection and onboarding of new team members, and prioritization of the work according to business needs and available skill sets. Responsibilities - Support the team of Salesforce Admins and Developers to ensure that each individual contributor (6 hrs/week) and intern (20 hrs/week) has tasks that match their skillset and their desire to contribute to the JerseySTEM mission. - Select, onboard and orient new Salesforce admins and developers, both individual contributors and interns, whose skills match JerseySTEM's needs. - Communicate frequently with team members to ensure they remain engaged and understand that their contributions are valued. - Develop an understanding of the team members' skill sets and the skills needed to create/maintain the features and subsystems of the JerseySTEM Salesforce implementation. - Triage incoming help requests, assign them to team members who can address the requests, or convert them to projects in consultation with the Product Owners. - Prioritize projects and tasks according to team members' skills and availability, with input from the JerseySTEM board, the Product Owners, the Salesforce Architect, and team members. Manage the Jira backlog and Kanban board. - Host weekly team meetings via Google Meet. The team is geographically dispersed, and this meeting is their key communication. Qualifications - Possess excellent communication, collaboration and leadership skills. - Have a passion for enabling others to contribute their best selves to our mission. - Be substantially familiar with Salesforce Sales Cloud and Salesforce Experience Cloud. - Have a solid understanding of the differences between declarative and programmatic development in the Salesforce tool set and possess the ability to choose the appropriate development type for each task. - Be familiar with the uses and roles of Flows, Lightning Web Components, Apex, External Client Apps and the Salesforce Rest API. Experience with unauthenticated (guest) usage of Salesforce is desirable. - The successful candidate for this position will be flexible, open to new ways of working, and accepting of unfamiliar tools. This is a pro-bono volunteer position.