InCharge Energy

• Manage the workflow of a cross-functional software development team on our InControl charger management system. • Communicate, collaborate, study, and engage with our user community to understand their needs. • Collaborate with cross-functional teams in design, hardware, software, QA, hardware, sales, service, project management, and marketing to ensure that our software products are aligned with corporate objectives. • Draft clear, actionable, and testable Product Requirements Documents, tickets for designers and developers, and engage with those team members to collect their input and ideas. • Utilize AI-based tools to create documents, clickable prototypes, and streamlined workflows. • Translate software roadmap strategic goals into practical implementations. Work with remote teams and ensure that they are meeting their goals and objectives. • Build and nurture the community of developers utilizing our platform. • Support Sales with product demonstrations, assistance with proposals, training, and building relationships with prospects and customers. • Align our software with Marketing's brand guidelines and provide product training and documentation to assist them in their efforts. • Provide strategic insights and recommendations to our leadership team. • Understand our competitive positioning and identify ways to win market share and improve key metrics.

• Diagnose and repair electrical charging infrastructure with precision using advanced tools and techniques, from computer diagnostics to basic electrical repairs • Maintain meticulous records for all repairs and installations and coordinate seamlessly with third parties/vendors to ensure flawless project execution • Ensure all services and projects are completed on time, within scope, and budget, with a keen focus on resource allocation and client satisfaction • Proactively offer clients additional services, including service agreements, preventative maintenance plans, InControl monitoring software, and other revenue-generating items. Create warm leads for the sales team to explore opportunities for selling additional EV chargers and ask for referrals to expand our customer base • Provide and maintain your own basic hand tools required for performing work on EV chargers • Adhere to all safety protocols and procedures to ensure a safe working environment. Maintain a high standard of safety practices while working with high voltage and in various environmental conditions • Track charging infrastructure performance, provide detailed progress reports, and escalate issues to management as needed • Uphold the highest standards of professionalism at client sites and foster strong relationships with third parties/vendors • Stay ahead in your field with ongoing training and professional development opportunities

• Repair, maintain, troubleshoot, and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools • Maintain detailed and timely documentation for repairs and installations • Coordinate with third parties/vendors for the flawless execution of projects • Ensure that all services and projects are delivered on-time, within the scope, and within budget • Ensure resource availability and allocation to satisfy the service requirements of our clients • Manage a detailed service plan to monitor and track progress • Measure charging infrastructure performance using appropriate tools and techniques • Report and escalate to company management as needed • Represent the company at client locations with the highest standards of professional conduct • Perform risk management to minimize project risks • Establish and maintain relationships with third parties/vendors • Create and maintain comprehensive project documentation • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project • Attend conferences and training as required to maintain proficiency • Perform other related duties as assigned

• Serve as the lead point of contact for all sales opportunities in assigned region for or commercial division focusing on the following verticals; fleets, school bus, ports, transit • Build and maintain strong, long-lasting client relationships • Develop trusted advisor relationships with current accounts and end customers. Focus on OEM distributors to be a strategic partner and drive sales in the region • Help develop full EV charging solutions that include EV charging hardware, fleet software, solar, battery storage systems, EPC, warranties and service & support • Negotiate contracts and close agreements to grow revenues • Help customers understand local, state and federals incentives and grants • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas • Leverage automation and forecast sales within Salesforce • Meet and or exceed sales targets and pipeline development

• Develop and execute strategic sales plans to grow adoption of InControl and transition customers from competitive CMS platforms to InCharge InControl • Identify and close enterprise opportunities with fleets, municipalities, utilities, retailers, multifamily operators, and commercial property owners • Manage the full sales cycle from prospecting and discovery through proposal, negotiation, and contract execution • Identify opportunities within existing charger deployments to migrate software platforms and expand recurring revenue • Build and maintain a strong pipeline of recurring software revenue opportunities • Conduct consultative sales engagements focused on customer operational needs, reporting, energy management, asset management and fleet charging optimization • Present software demonstrations, business cases, ROI analysis, and technical overviews to executive stakeholders • Understand customer charging infrastructure environments and position software solutions accordingly • Collaborate with engineering and product teams to align solutions with customer requirements • Support strategic partnerships with OEMs, EPCs, fleet operators, utilities, and channel partners to drive InCharge CMS and asset management • Work alongside InCharge CMS partners to drive solutions that best fits customer needs • Assist channel partners with software positioning, training, and joint sales activities • Meet or exceed software revenue, subscription, and pipeline targets • Maintain accurate opportunity tracking and forecasting within Salesforce CRM • Develop account growth strategies focused on long-term recurring revenue and customer retention • Monitor competitive CMS platforms, EV charging software trends, and emerging market opportunities • Provide feedback to product and leadership teams regarding customer needs, market gaps, and feature enhancements • Participate in trade shows, conferences, webinars, and industry networking events.

• Responsible for safety initiatives and meeting aggressive and high-profile corporate goals. • Management of multiple projects involving electrical infrastructure in parking lots and garages. • The PM will be responsible for collaborating with Service to review and support projects in the development cycle of the project. • Management of the stakeholder relationship for all projects relative to project execution and construction contract management • Performance tracking (schedule, budget, risks, claims, EH&S, quality, etc.) and implementation of corrective measures if necessary • Implementation of project management procedures. • Manage and optimize pre and post-production project budgets and manage risk. • Provide accurate and timely leadership and external partners with updates on multiple projects. • Negotiate and administer contracts with 3rd party contractors and subcontractors. • Work with procurement to assure compliance with procedures and the timely delivery of equipment, processing of change orders and approval of invoices • Significant regional (3 days per week) and possible statewide (1 day per week) travel. • Adapt to a changing business model and learn to contribute to the organization.

• Provide leadership and supervision to field service technicians on day-to-day operations for your region • Ensure that technicians and service partners are equipped with the proper knowledge, tools, and materials to perform the specific job tasks • Assist service coordinators in strategizing and planning daily schedules of field service technicians for assigned region • Support service team on escalated customer issues to drive customer satisfaction • Track technician hours and verify they are calculated back to jobs and cost centers accurately • Monitor work order completion and close out for services performed by field service technicians • Work with service quote team to ensure accuracy and proper parts usage • Work with Service Account Managers to ensure all SLAs and PMs are being met accordingly • Address quality issues reported from the field with Quality Department and third-party manufactures • Maintain weekly meetings with staff for scheduling and technical support • Interview and support onboarding for new service team members • Work with training manager to assign technicians to upcoming classes and ensure compliance with ongoing virtual training

Role Description InCharge Energy is seeking a highly motivated Regional Service Manager to manage a team of service technicians that oversee maintenance and service repairs on EV Charging stations. The Regional Service Manager is also responsible for maintaining positive relationships with customers to drive customer satisfaction. You must be able to work cross-functionally across the organization and have exceptional interpersonal and communication skills. - Provide leadership and supervision to field service technicians on day-to-day operations for your region. - Ensure that technicians and service partners are equipped with the proper knowledge, tools, and materials to perform the specific job tasks. - Assist service coordinators in strategizing and planning daily schedules of field service technicians for assigned region. - Support service team on escalated customer issues to drive customer satisfaction. - Track technician hours and verify they are calculated back to jobs and cost centers accurately. - Monitor work order completion and close out for services performed by field service technicians. - Work with service quote team to ensure accuracy and proper parts usage. - Work with Service Account Managers to ensure all SLAs and PMs are being met accordingly. - Address quality issues reported from the field with Quality Department and 3rd party manufacturers. - Maintain weekly meetings with staff for scheduling and technical support. - Interview and support onboarding for new service team members. - Work with training manager to assign technicians to upcoming classes and ensure compliance with ongoing virtual training. Qualifications - 3-5+ years of hands-on experience in a similar or related role, with exposure to troubleshooting, service work, or field operations. - Demonstrated experience providing leadership or guidance to others, including supervising, overseeing work, or mentoring team members. - Experience with Salesforce or similar CRM a plus. - Detail-oriented, good follow-through. Must work well under tight deadlines in a fast-paced environment. - Outstanding written and verbal skills, with the ability to present to our client’s senior management team, maintain client correspondence and internal documentation. - Strong problem-solving, analytical, and critical thinking skills. - Ability to conceptualize, analyze, and prioritize complex business scenarios. - Passionate about electric transportation and clean energy. Requirements - Preferred Electrician or Foreman Experience. - Journeyman Card. Benefits - Competitive compensation and benefits package including 401(k) matching contribution. - Health, dental, and vision insurance. - Cell phone reimbursement (for most positions). - Generous vacation and paid sick leave. - Office meals and snacks. - Team building events and activities throughout the year. Company Description Equal Opportunity Employer. Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

The Opportunity InCharge Energy is seeking a dynamic Salesforce Administrator to support and optimize our Salesforce and ServiceMax environments. In this role, you will partner closely with Product, Engineering, external partners, and business stakeholders to enhance system performance, streamline workflows, and deliver scalable solutions. You will play a key role in administering, configuring, and continuously improving our platform to support field service operations and overall business growth. What You’ll Do - Manage user onboarding and offboarding, including profiles, permission sets, and ServiceMax configuration profiles, ensuring appropriate access and system security - Partner with Salesforce team members and business stakeholders to troubleshoot issues, identify root causes, and implement effective solutions - Perform data loads and updates while implementing validation rules to maintain data integrity and accuracy - Gather and translate business requirements into scalable, declarative Salesforce solutions - Build, manage, and troubleshoot Flows to drive automation and improve operational efficiency - Utilize Service Flow Manager and other tools to streamline and optimize business processes - Support and configure the ServiceMax Go mobile application used by field technicians - Create and manage Data Guides to ensure accurate and consistent data capture in the field - Configure Service Board and Gantt views to support dispatching and scheduling needs - Develop custom report types and support advanced reporting and dashboarding - Support integrations with ERP systems and other business-critical platforms - Contribute to the development and enforcement of Salesforce best practices and standards Your Experience and Capabilities - Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience - 3-5 years of experience as a Salesforce Administrator in a multi-cloud environment - Experience supporting ServiceMax strongly preferred - Strong understanding of field service operations and service lifecycle management - Experience with data migration, system integrations, and release management tools - Salesforce Advanced Administrator, Service Cloud, or ServiceMax certifications preferred - Familiarity with Atlassian tools (Jira, Confluence) and Microsoft Office suite (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) - Strong problem-solving, communication, and cross-functional collaboration skills - Ability to operate independently in a fast-paced, evolving environment with a high level of attention to detail US Salary Range $90,000—$95,000 USD What We Offer Full-time employees enjoy competitive compensation and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement (for most positions), generous vacation and paid sick leave, office meals and snacks, team building events and activities throughout the year. Equal Opportunity Employer Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled. CCPA disclosure notice here.

• Manage user onboarding and offboarding, including profiles, permission sets, and ServiceMax configuration profiles, ensuring appropriate access and system security • Partner with Salesforce team members and business stakeholders to troubleshoot issues, identify root causes, and implement effective solutions • Perform data loads and updates while implementing validation rules to maintain data integrity and accuracy • Gather and translate business requirements into scalable, declarative Salesforce solutions • Build, manage, and troubleshoot Flows to drive automation and improve operational efficiency • Utilize Service Flow Manager and other tools to streamline and optimize business processes • Support and configure the ServiceMax Go mobile application used by field technicians • Create and manage Data Guides to ensure accurate and consistent data capture in the field • Configure Service Board and Gantt views to support dispatching and scheduling needs • Develop custom report types and support advanced reporting and dashboarding • Support integrations with ERP systems and other business-critical platforms • Contribute to the development and enforcement of Salesforce best practices and standards