• Lead the strategy and execution of Sword’s global consultant relations and alliance initiatives, ensuring alignment with company growth objectives. • Build, hire, and develop a top-tier Consultant Relations team, with a strong emphasis on talent development and performance. • Cultivate and maintain senior executive relationships with leading consulting and brokerage firms (e.g., Mercer, WTW, Aon, Lockton, Gallagher) to drive strategic collaboration and advocacy. • Own consultant-influenced pipeline and bookings targets, in partnership with Employer, Payor, and Enterprise Sales. • Develop consultant-specific engagement models, enablement programs, and go-to-market strategies that increase Sword’s footprint across the digital health ecosystem. • Partner closely with Sales and Marketing to optimize consultant- and broker-influenced pipeline generation, co-selling, and joint marketing efforts. • Serve as a trusted strategic advisor to consultants by articulating Sword’s clinical outcomes, AI differentiation, and economic value. • Monitor and report on alliance performance, consultant influence on pipeline, and ROI, making data-driven adjustments as needed. • Act as the primary executive liaison for high-level issues, contract negotiations, and representation at key industry, consultant, and partner events.

• Manage a team of sales professionals who sell to end users directly • Leverage the support of influential channel partners • Familiarize yourself with products, success stories, and key differentiators • Evaluate status quo within reporting structure and install base • Develop a 12-month and 3-year business plan with milestones

• Client Management: Manage a team of partner development managers and serve as the leader and escalation point for all high-value clients within the assigned portfolio, ensuring exceptional service and high satisfaction levels. Understand each client's unique business goals and processing environment to develop and propose tailored payment processing solutions. • Business Growth: Proactively identify opportunities for cross-selling and upselling, negotiating contract renewals and pricing, performing portfolio analysis, and driving revenue growth and market share within the portfolio. Develop deep understanding of and relationship with VIP clients through regular touch points, Quarterly Business Reviews, trade show participation and Sales/Marketing/Product deep dive sessions. • Internal Coordination: Act as the "quarterback" by collaborating closely with internal partners, including Product, Sales, Operations, Dev/Integrations, to implement projects, resolve operational issues, and ensure seamless service delivery for our valued sales partners. • Market Expertise: Maintain a strong knowledge base of the evolving payments landscape, industry trends, and competitive positioning to educate clients and internal partners about relevant products, services and industry trends. • Performance Monitoring: Monitor performance and KPIs (internally and externally) at both the portfolio and VIP client levels. Ensure sales and operational activities promote revenue, new partner activation, existing partner growth and reduce attrition. • Problem Solving: Address client complaints, manage escalations, and employ strong analytical and problem-solving skills to anticipate and resolve issues promptly. Act as the final escalation point for high-priority partner issues. Oversee and manage the dispute resolution process for strategic accounts, ensuring timely and effective communication and resolution.

• Champion product discovery, ensuring usability, feasibility, and business viability. • Own performance measurement, using data and insights to demonstrate product value and impact. • Design a scalable product operating system and roadmap cadences to decision frameworks and release processes. • Define product vision and strategy across patient- and clinician-facing applications. • Translate organizational objectives into clear, measurable roadmaps and OKRs. • Establish product vision grounded in a deep understanding of patient journeys and outcomes, clinical workflows and care coordination, and clinical results reporting • Lead, mentor, and grow a high-performing team of Product Managers that’s empowered, aligned, and equipped to execute against the company's strategic priorities and in collaboration with other teams autonomously. • Foster a culture of innovation, collaboration, and accountability. • Encourage experimentation and the use of emerging technologies (AI, personalization, mobile-first design). • Collaborate with engineering & AI, design, research, clinical, and business partners to shape product solutions. • Partner with the executive team to align product investment with company growth plans and financial targets. • Influence and align senior leaders on strategic direction and product priorities.