• Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for functional discussions as it relates to the Merchandise Operations solution • Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers • Interacts directly with Blue Yonder’s Merchandise Operations customers to develop a strong relationship and a clear understanding of processes, functions, integrations, etc. • Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) and runs point in turning around customer situations to drive stabilization • Acts as point of reference for end-to-end enterprise level solution knowledge related to business and data flow across entire supply chain suite (i.e. Merchandise Operations, Cognitive Forecasting, Allocation, Replenishment, SCPO, WMS, TMS, CatMan, etc) • Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents • Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers • Participates in management-led efforts to maintain high morale, low attrition, and collaboration globally and across internal functions • Assists other team members with process improvement and current situation analysis exercises • Conducts functional analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops business solutions to meet those needs. • Provides a variety of functional support to the project team; including requirements gathering and documentation, solution configuration, end-user and train-the-trainer knowledge transfer, quality assurance/design review, operations consulting, troubleshooting, system testing, etc. • Provides functional expertise on development projects. • Works with appropriate parties to ensure issues are resolved. • Works with Blue Yonder Management to provide timely, appropriate level of communication with respect to the work assigned • Works with project team to understand and help to refine and define project functional requirements from business needs. • Diagnoses business and technical expectations on a project. • Works with the appropriate parties to effectively estimate project timelines.

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Your Impact - Technical Expertise: Act as the primary technical subject matter expert for our network security solutions within the Ingram Micro segment. This includes conducting product demonstrations, presentations, and technical deep dives for both Ingram Micros sales teams and end customers. - Sales and Partnership Support: Collaborate closely with the sales team to develop and execute technical strategies that drive revenue and market share through the Ingram Micro channel. Build and maintain strong, trust-based relationships with key Ingram Micro stakeholders, including account managers, solutions architects, and leadership. - Pre-Sales Support: Provide comprehensive pre-sales support, including responding to RFIs/RFPs, creating solution architectures, and assisting with bill of materials. Offer technical guidance and support during the post-sales implementation phase to ensure customer success and satisfaction. - Training and Enablement: Develop and deliver technical training programs for the Ingram Micro sales force to enhance their knowledge and confidence in positioning our network security products. Stay current with industry trends and competitive technologies to effectively articulate our value proposition. - Drive commercial demand generation activities: Work with Palo Alto Networks Leadership and Ingram Micro Leadership to drive pipeline generating initiatives with Marketing and Channel Business Managers. Qualifications Your Experience - A minimum of 2+ years of direct experience working in a solutions engineering or a similar technical role within the Ingram Micro channel is required. - Technical Skills: Extensive and demonstrable experience in network endpoint and cloud security, including a strong understanding of firewalls, VPNs, intrusion prevention systems (IPS), and other related security technologies. - Communication: Exceptional communication, presentation, and interpersonal skills. Must be adept at explaining complex technical concepts to both technical and non-technical audiences. - Sales Acumen: Strong business and sales acumen with the ability to translate technical features into tangible business benefits. - Location: This is a New England based position, but the candidate must be willing to travel as needed (10-15%) to support Ingram Micro and partner engagements. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $198,000.00 - $273,000.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Forge Your Future with Us: At Forge Biologics, we believe in turning bold ideas into life-changing realities. Our mission is simple yet powerful: to enable access to life-changing gene therapies and help bring them from ideas into reality. We partner with scientists, physicians, biotech and pharma innovators, and patient communities — all united by one goal: improving lives. If you’re driven by purpose and excited to make a tangible impact, this is where your journey begins. Our team works out of The Hearth, a state-of-the-art, 200,000-square-foot cGMP facility in Columbus, Ohio. Here, you won’t just watch innovation happen — you’ll be part of it. Whether you’re scaling AAV manufacturing, collaborating on cutting-edge therapies, or supporting complex technical projects, you’ll play a key role in bringing hope to patients with genetic diseases. What sets Forge apart is our culture of H.O.P.E. We are hardworking, showing up each day with determination and grit. We are open, creating a space where ideas flow freely, and every voice is valued. We are purpose-driven, with every task directly tied to changing lives. And we are engaged, energized by the challenges we face and the milestones we achieve together. At Forge, your growth matters. We’re committed to helping you expand your skills, take on new challenges, and develop your career through mentorship, hands-on learning, and opportunities for advancement. Our people are our greatest investment, and we’re proud to see team members grow with us. If you’re ready to use your talent to help deliver hope to patients around the world, join us — and be part of something bigger than yourself. About The Role: Forge Biologics is seeking a Manager to join its Technical Sales team in a highly visible, customer-facing role supporting gene therapy programs. This position serves as a technical authority for AAV-based therapeutic development and manufacturing, engaging directly with scientific and executive leadership at client organizations. The ideal candidate is a PhD-level scientist with deep expertise across AAV therapeutic development, process development, GMP manufacturing, and associated analytics. This role functions as a technical overlay to commercial and delivery teams, leading peer-to-peer scientific discussions that shape client strategy, program design, and successful CMC pathways. This role is remote-eligible and requires approximately 30% travel to Forge Biologics’ headquarters in Columbus, Ohio, as well as to domestic and international client meetings and industry conferences. Responsibilities: Pre-Sales - Serve as the primary scientific and technical interface between Forge Biologics, prospective clients, and internal commercial and delivery teams. - Lead technical scoping and program strategy development through proposal and contract execution stages. - Represent Forge Biologics as a subject matter expert in client engagements, addressing complex technical questions and influencing program direction through credible scientific insight. - Partner with Sales to develop account growth strategies and support expansion of existing and new client relationships. - Build and maintain trusted, senior-level relationships with client technical and scientific leadership. - Develop and deliver high-impact technical proposals, presentations, and sales materials that clearly articulate Forge’s capabilities and competitive differentiation. - Actively represent Forge Biologics at industry conferences, trade shows, and client meetings as a visible technical leader in the gene therapy space. Delivery - Collaborate closely with Client Relations, Project Management, and technical delivery teams to ensure successful execution of contracted programs. - Provide program insight during routine client delivery calls. - Support timely evaluation and scoping of Change Order requests. - Participate in Client Joint Steering Committee meetings, contributing technical insight alongside commercial partners and Forge leadership. Qualifications: - Bachelor’s degree in Life Sciences, Biotechnology, or a related field required; advanced degree (Master’s or PhD) highly preferred. - Significant hands-on experience in the biotechnology or pharmaceutical industry, with a strong preference for experience in MS&T, GMP manufacturing, Process Engineering, Process Development, or related disciplines. - Deep technical expertise in gene therapy development and manufacturing, with the ability to translate complex scientific concepts for diverse audiences. - Strong understanding of drug development, regulatory expectations, and market dynamics within the gene therapy field. - Exceptional relationship-building, influencing, and stakeholder management skills. - Excellent verbal and written communication, negotiation, and presentation abilities. - Willingness to travel up to 30%. Preferred Skills: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned. Work Environment and Physical Demands Forge Biologics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Forge Biologics, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We’ve Got You Covered: At Forge Biologics, we believe our people deserve to be taken care of – in and out of the workplace. We’ve built a comprehensive compensation and benefits package designed to help you thrive, grow, and feel valued every step of the way: Health from day one - Health, dental and vision insurance start your first day – with 90% of premiums covered for you and your family. Time to recharge - A competitive paid time off plan – because rest fuels innovation. - 12 weeks of fully paid parental leave so you can focus on family when it matters most. Rewarding your impact - Annual bonus opportunities for all full-time team members. - 401(k) with company match to help you plan for the future. - Special employee discounts, including childcare and dependent care savings. Your wellness, supported - Onsite fitness facility at The Hearth. - Mental health counseling and financial planning services through our Employee Assistance Program. - Employer-paid short and long-term disability coverage to protect your peace of mind. Fuel for your workday - A fully stocked kitchen with free snacks and beverages – we keep you energized and ready for what’s next. Grow with us - Ongoing professional development resources, training, and mentorship programs to help you build your care and grow within Forge.

• Build and maintain MCP servers. Create robust, well-documented connectors to enterprise platforms like Salesforce, HubSpot, and Jira. • Design for reliability. Handle auth flows, rate limits, pagination, webhooks, and edge cases so AI agents can operate seamlessly. • Ship custom enterprise integrations. Work with the team to build bespoke MCP servers for high-value customer use cases. • Improve our integration infrastructure. Contribute to shared tooling, testing frameworks, and patterns that make building new integrations faster. • Stay current with APIs. Monitor third-party API changes and proactively update integrations to prevent breakages. • Document thoroughly. Write clear documentation so both AI agents and humans understand how to use your integrations effectively.