At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment. Please note this is a hybrid role in our New York City office. - 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes - Superb written and verbal communication skills - Positive attitude, empathy, and high energy - Ability to take initiative and adapt - Prior experience in strategy consulting - advantage - Strong customer-facing and presentation skills with the ability to establish credibility with executives - Some travel included for customer visitation - BA or BS degree What monday.com can offer you: - Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program - A team that values transparency and collaboration while having fun while we work - Monthly stipends for food, wellness, and commuter/remote work - Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops - Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified. - We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding - A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more Visa sponsorship for this role is currently not available. monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. For New York City-based hires only: Compensation Range: $102,000 - $129,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations

Opportunity Overview: We are seeking a Client Success Specialist to join our Client Management Team. In this role, you will support the client's success by being a key liaison between Customer Success and other internal teams. You will support the Client Success Manager through process development, improvements, reviewing data and organizational support. You will partner closely with the Client Success Manager and cross functional stakeholders to help ensure alignment and drive success. This is an opportunity to cultivate relationships across the client organization to develop insights, shaping how they perceive the value we deliver, and ensuring that they are receiving the best support possible. What you’ll do: - Assist the Client Success Manager with day-to-day activities including email correspondence, follow-ups, ticket tracking, meeting notes, and general administrative support. - Manage the client-facing inbox: triage incoming emails, respond to inquiries, escalate issues when necessary, and ensure timely resolution of all client needs. - Monitor and manage client-submitted support tickets through to resolution, coordinating with relevant internal teams as needed. - Analyze client data and key metrics to generate insights that support both internal decision-making and client-facing initiatives. - Lead and support Client Success Managers on cross-functional projects, including external communication strategy, implementation support, training material development, and acting as a liaison with internal teams - Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services. What you’ll need: - 1-3+ years in a role supporting account management, client success, or a similar role. - Healthcare domain experience is required. - Direct experience working with health plans is required. - Familiarity with Salesforce, Confluence, JIRA and Google Suite a plus - Proven expertise in administrative support, cross-functional collaboration, and project management support. - Strong skills in communication, troubleshooting, organization, and the ability to adapt and remain flexible in a fast-paced environment. - Must be passionate about contributing to a culture that values consistent delivery of a proactive, supportive, and partner-oriented experience - Demonstrated success in expanding skill sets through hands-on experience in unfamiliar areas, showing adaptability and initiative - Project management skills, including planning, execution, and cross-functional coordination - Bachelors degree in related field Pay & Perks: 💻 Fully remote opportunity with about 25% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Up to 184 hours (23 days) of PTO per year + company holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance  The salary range for this position is $65,000 to $80,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. Interview Process*: - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager! - Team Interview - Cross Functional Interview *Subject to change About Cohere Health: Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal. #LI-Remote #BI-Remote

• Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty. • Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal. • Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS. • Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI. • Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS. • Proactively monitor client health, identifying risks, driving escalations, and developing action plans. • Identify and route upsell and expansion opportunities to the Account Management team. • Collaborate cross functionally with Product, Support, Professional Services, and other internal teams. • Maintain accurate client documentation within internal systems/tools.

Role Description The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be the primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals, while driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements. Qualifications - Bachelor's degree from an accredited university or college and 6 years controls experience (or a high school diploma / GED with at least 10 years of controls). - Minimum of 4 years' experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management. - 50% travel required and must live within Americas. Requirements - Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy. - Own and manage contract setup, delivery, and financials (Revenue & CM). - Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development. - Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS. - Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback. - Act as the first point of contact for all contract and customer-related issues. - Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities. - Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services. - Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering. - Collect all customer site data, go for site health checks and revert back to customers with recommendations for better site operations. Benefits - Medical, dental, vision, and prescription drug coverage. - Access to Health Coach from GE Vernova, a 24/7 nurse-based resource. - Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. - Retirement benefits including the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions. - Access to Fidelity resources and financial planning consultants. - Tuition assistance. - Adoption assistance. - Paid parental leave. - Disability benefits. - Life insurance. - 12 paid holidays. - Permissive time off.