• Responsible for coordinating client success and support in a remote environment

• Implementing and customizing Zoho CRM modules (Deals, Leads, Pipelines) • Setting up workflows, blueprints, and custom functions (Deluge) • Integrating Zoho Projects and Zoho Books for delivery and finance automation • Supporting client onboarding and documenting key processes • Coordinating with designers and the finance team on client proposals

• Engage with customers at various milestones along the customer journey • Conduct one-on-one interactions via Zoom or phone meetings with customers • Review best practices and discuss activation and adoption strategies • Participate in revenue retention conversations to highlight product value • Tailor interactions based on customer journey and needs

Job DetailsJob Location: Nevada - Nevada, NVPosition Type: Full TimeSalary Range: $25.00 - $35.00 HourlyIt's truly an exciting time to be a part of Vimo®! At Vimo, we are committed to building each other up and infusing a motivating and positive work environment. Our vision has always been to make finding and enrolling in health insurance simple—this is more important now than ever before. We are looking for a Remote Consumer Eligibility Specialist Supervisor to lead our elite teams. In this role, you will oversee a team of specialists, ensuring they deliver an amazing consumer experience while navigating the complexities of health insurance enrollment and Medicaid eligibility through our award-winning cloud-based tools. Responsibilities Team Leadership: Supervise a team of remote specialists, providing daily coaching, guidance, and performance feedback to ensure operational excellence. Operational Oversight: Monitor inbound/outbound call queues and chat volumes to ensure service level agreements (SLAs) are met consistently. Quality & Compliance: Conduct regular audits and calibrations of consumer calls to ensure strict adherence to established Medicaid and health insurance policies, regulations, and internal procedures. Performance Management: Facilitate one-on-one and team meetings to review key performance indicators (KPIs), address roadblocks, and foster professional development. Escalation Support: Act as the point of contact for complex consumer inquiries by providing effective problem-solving and resolution practices for plan selection, eligibility inquiries and other disputes. Training & Integration: Identify and manage individual and team training needs to ensure a high standard of service delivery is maintained and compliance standards are met. Data Integrity: Oversee accurate application data entry and documentation within cloud-based systems. QualificationsRequired Qualifications Experience: Minimum 2 years of experience in Medicaid eligibility or Managed Care Organization (MCO) environments, with at least 1 year in a leadership or senior-level capacity Policy Proficiency: Deep understanding of Medicaid regulations and the ability to interpret complex financial documentation. Technical Expertise: Advanced computer skills with a high level of comfort managing remote teams via digital collaboration tools and cloud-based platforms. Communication: Exceptional verbal and written communication skills with a proven ability to motivate a remote workforce. Strategic Thinking: Strong analytical skills with the ability to interpret complex regulatory guidelines and translate them into actionable team workflows. Preferred Experience Bilingual (Spanish/English) is a significant plus. Experience with Nevada-specific Medicaid protocols and state-based marketplace operations is highly desired. Remote Requirements To be successful in this remote role, you must have a dedicated, private, and secure workspace and meet the following: Age: Must be 18 years of age or older. Background: Must complete a background check and drug test within 3 days of offer. Connection: Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required (Minimum 35 mb/s). Compatibility: NOT compatible with Mobile ISPs (e.g., T-Mobile), Satellite, Wi-Fi, or adapters. Hardware: Personal device with a functioning camera is required for the initial training and meeting sessions Pre-Employment Assessment: Candidates will be evaluated on a core competency set that includes written and verbal communication, technical proficiency (computer and internet navigation), and fundamental mathematical skills. What We Offer Competitive Pay: Commensurate with experience and industry standards. Professional Growth: Opportunity to lead within the largest state-based marketplace footprint in the country. Paid Training: Comprehensive leadership and systems training to ensure your success.