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NuCO2 logo
NuCO2

Beverage Carbonation Made Easy

Regional Account Manager

Location

Florida

Posted

91 days ago

Salary

0

Seniority

Senior

Associate Degree3 yrs expExperience acceptedEnglish

Job Description

Regional Account Manager

NuCO2

• Focus on gaining new incremental revenue through cultivating relationships with established regional customers. • Properly maintain customer agreements and provide a service escalation point for assigned customers. • Prioritize the duties of the Field Account Coordinator(s) assisting them in coordinating the day-to-day needs of the assigned customers. • Hit monthly and quarterly KPI's surrounding portfolio growth, renewals, and retention metrics. • Actively work with assigned customers towards negotiation of a NuCO2 renewal agreements on a timely basis. • Collaborate with Regional Sales Managers, National Account Executives, and Territory Sales Managers on the execution of a stewardship plan for each assigned customer account. • Proactively identify and resolve any issues that could compromise customer loyalty – involving data set up, invoicing and equipment service. • Provide assigned customers with periodic reporting of service levels and trends to build relationships beyond that of a "fire fighter" to drive long term customer loyalty. • Provide accurate and timely retention, booking, and activation forecasts on a monthly and quarterly basis. • Assist in the development and implementation of the company’s national price strategy relative to assigned customer(s). • Thoroughly and accurately on-board new customers according to established timelines or schedules. • Submit both new business and renewal contract packages according to guidelines. • Respond accurately and timely to the customer and the NuCO2 organization as subject matter experts for assigned accounts where appropriate. • Act as the escalation point for any customer issues and facilitate appropriate response in a timely manner including submitting any account adjustments / changes. • Keep all work orders / cases working within established guidelines. • Ensure any shared documents including customer contracts and pricing documents are accurate and current. • Exceed minimum requirements for customer retention, portfolio growth, and case resolution.

Job Requirements

  • Restaurant industry experience is highly preferred
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Effectively write reports, business correspondence, and procedure manuals.
  • Effectively present information and respond to questions from groups of employees, managers and customers.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Proven customer service skills.
  • Demonstrated business development skills.
  • Successful in prospecting new customers.
  • Proficient computer skills. MS office – Word, Excel, and PowerPoint.
  • Strong organizational skills.
  • Strong presentation skills.
  • Ability to lead and motivate other NuCO2 associates in achieving key objectives.
  • A minimum of 3 years’ experience in exceeding plan in outside business to business sales.
  • Proven track record of building a regional customer base.
  • A minimum of two years’ experience as a supervisor preferred.

Benefits

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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