JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION A remote schedule is possible after 90 days of training and probation. POSITION SUMMARY: We are seeking a dedicated and compassionate Contact Center Agent to join our team. The Contact Center Agent will serve as the first point of contact for patients over the phone, ensuring a positive experience by providing exceptional customer service and support. The primary responsibilities include greeting patients, scheduling appointments according to established protocols, and will be responsible for sending messages to medical staff for inquires for medication refills and ensuring timely and accurate escalation to the appropriate department when necessary. The successful candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. This position requires a proactive approach to problem-solving, a commitment to delivering high-quality service, and the flexibility to perform other administrative support duties as assigned. If you are passionate about helping others and thrive in a dynamic healthcare environment, we encourage you to apply for this rewarding opportunity.

Support Center - Irving Do you have a passion for delivering exceptional service and creating positive experiences for every Michaels customer? Our Great Experience Makers respond to customer questions, concerns, and problems. This is a fully remote, entry-level position with training and equipment provided. You must be able to work Monday through Friday from 8:00am to 5:00pm CST. Major Activities ​ - Handle customer inquiries via call, email, and chat. - Provide support in a patient, friendly manner. - Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment. - Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues. - Provide professional, timely, and efficient follow-up. - Maintain working knowledge of products. Other duties as assigned Minimum Education - High School Diploma or GED Minimum Special Certifications or Technical Skills - Strong familiarity using computers and the internet Minimum Type of Experience the Job Requires - 1 year of previous Customer Service experience - Call Center experience highly preferred Other - A strong communicator and patient problem-solver who is eager to learn and grow. - Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills Preferred Education - College coursework a major plus Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Who We Are Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology. Job Summary This job provides customer service in a call center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies by performing the following duties. Supervisory Responsibilities: This job has no supervisory responsibilities. Duties/Responsibilities: - Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies. - Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards. - Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal. - Maintains working knowledge base of all company products and services. - Complying with company regulations regarding Privacy, confidentiality, and private health information. - Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution. - Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary. - Ability and Flexibility to work various shifts as required. - Able to type speed of 30 wpm with 95% accuracy rate. Standard Company Requirements: - Collaborative team spirit. - Accountable and able to work remotely and independently. - Able to pass background screening and drug tests pre and post hire – includes THC - Verification of high school, GED, or college diploma upon request. - Timely responses from three professional references. - Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter. - Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes. Education and Experience: High school diploma or general education degree (GED); and six months related call center experience and/or training. Preferred Experience - Associate’s degree - Experience with Long Term Care Insurance preferable in a Call Center setting - 2 years related call center and customer service experience Physical Requirements: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the associate is frequently required to sit; use hands, fingers, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The associate must be able to present and speak simultaneously in meetings. - Prolonged periods sitting at a desk and working on a computer and phone line usage. - Ability to read, hear, speak, use keyboard, reason and problem solve. - Requires the use of office equipment such as computer terminals, telephones, or copiers. - Close visual acuity to perform activities such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading. Required Skills/Abilities: To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Accurately entering data via Windows-based environment - Intermediate computer skills - Knowledge use of basic math and English spelling and grammar skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. - Customer Service, Integrity/Honesty, Oral Communications, Motivation, Organizational/Planning/Organizing - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs. - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

• Develop and execute a comprehensive GTM strategy focused on hunting and closing net-new Enterprise and Mid-Market logos. • Act as a thought leader on the 'Future of Work,' articulating how RingCentral’s AI (Sentiment Analysis, Real-time Agent Assist, and IVR Orchestration) drives ROI and customer loyalty. • Own the full direct sales motion, from high-level prospecting and executive discovery to the final negotiation of multi-million dollar, multi-year contracts. • Lead a 'Tiger Team' of Sales Engineers, Product Specialists, and Customer Success managers to ensure technical validation and long-term platform adoption. • Architect a sustainable, high-velocity pipeline by leveraging data-driven insights to identify high-propensity targets and vertical-specific opportunities (e.g., Healthcare, FinSec, Retail). • Navigate the intricacies of enterprise procurement, including security audits, legal redlines, and ROI modeling for stakeholders across IT, Operations, and Finance. • Represent RingCentral at industry-leading conferences and executive roundtables, positioning our CCaaS portfolio as the core of modern digital transformation.